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PhilB

@distributel.net

Incredibly slow speed in Quebec

Hi,

I'm a new customer who's internet just got installed last Thursday. I noticed I am not getting the 30mbps I'm paying for. I get 6 mbps, and it,s always exactly 6 when I try the acanac.com/speedtest site. Rarely I get 12, but most of the time it's 6 and never anything close to 30. What is going on? I just got internet and I'm already having problems with it. Sigh this is so frustrating....

I tried to unplug the modem, wait 30 sec and try again. I tried to bypass the router by directly connecting the modem to my pc. Nothing worked. I have a DCM475 Thomson that was purchased from Acanac. Is that the kind of service I should be expecting? It's incredibly disappointing and I already have to consider to cancel.


Lynn0
Premium
join:2011-08-11
Trenton, ON
kudos:7

Can you pm me with your user name, email on account or real name so I can look and see what speed they have you on please?


Lynn0
Premium
join:2011-08-11
Trenton, ON
kudos:7

sent you a pm back