Topic 'Re: If you could add a product, feature or make a change...' in forum 'Bright House Networks' - dslreports.com

Re: If you could add a product, feature or make a change...

Wed, 22 May 2013 16:12:13 EDT

kmdean posted : DVR Navigator bug.

If you try to adjust the end time of a scheduled recording and it causes a conflict with 2 other recordings, an option is provided to not adjust the end time, but when selected it cancels the recording entirely rather than just leaving it set the way it was before you tried to adjust the end time as implied by Don't adjust the end time. It shouldn't cancel the recording that was previously okay until you tried to adjust the end time.

Re: If you could add a product, feature or make a change...

Sun, 19 May 2013 18:03:15 EDT

BHNtechXpert posted :

said by janderso1:

It would be very helpful if someone from Brighthouse would go through this thread and make the three lists.

Requested items already implemented and any differences between the request and the actual implementation.

Requested items in the process of being implemented and approximate date for the update to occur.

Requested items being given serious consideration

Then a new thread should be started with the lists and this thread should be locked

Trust me the list and your ongoing suggestions get plenty of attention.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~

Re: If you could add a product, feature or make a change...

Sun, 19 May 2013 17:59:56 EDT

janderso1 posted : It would be very helpful if someone from Brighthouse would go through this thread and make the three lists.

Requested items already implemented and any differences between the request and the actual implementation.

Requested items in the process of being implemented and approximate date for the update to occur.

Requested items being given serious consideration

Then a new thread should be started with the lists and this thread should be locked
--
Jim Anderson

Re: If you could add a product, feature or make a change...

Sat, 18 May 2013 19:36:26 EDT

DanG1974 posted : The season starts in August. He means he hopes BH will have it in place by then.
I'm not a fan of watching things online but I do hope that BH will add the EPL extra channels from NBCSN in time for the start of the season.

Re: If you could add a product, feature or make a change...

Sat, 18 May 2013 19:08:59 EDT

wbrightfl7 posted : In regards to the recent DVR update:

They need to add one more feature to the subscription only option and that's subscription only and show HD channel only if one is available That way the guide is cut down quite a bit by eliminating the SD channels which have a HD option. The Dish Network guide does this and its much faster to browse through the guide.

Unfortunately the guide itself still sucks. Still waiting for an easy to read and full screen guide. If the TIVO units would work with on demand channels I would switch to them in a heartbeat to enjoy their well-developed guide.

Re: If you could add a product, feature or make a change...

Sat, 18 May 2013 18:54:19 EDT

BHNtechXpert posted :

said by dsmeths1 :

Concerning the English Premier League and NBC Sports Network Extra (to watch online) - I truly hope that BHN sorts this thing out quickly because this is a network game changer for me. Tampa

Sorts it how?
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~

Re: If you could add a product, feature or make a change...

Sat, 18 May 2013 13:56:17 EDT

anon posted : Concerning the English Premier League and NBC Sports Network Extra (to watch online) - I truly hope that BHN sorts this thing out quickly because this is a network game changer for me. Tampa

Re: If you could add a product, feature or make a change...

Thu, 16 May 2013 01:18:59 EDT

L37H3L posted : I would pay an extra $15 a month for 20 up. I want to get FiOs just to run a vpn fast enough to watch TV at school. I'm sure you discourage this, but OpenVPN running on a custom port, you could never tell I was running one. I love BHN's CS, compared to FiOS, where at least in the Pittsburgh PA area, my grandpa has to pay for verizon to come out and fix a screwed up signal that they screwed up, my grandpa wont even touch that stuff since he doesnt understand it. Hes getting internet speeds between current/past packages, and verizon still wants to pay.

Another idea, network wide blocking of the YouTube server ip that slows your download of a yt video down. You know 173.194.55.0/24,206.111.0.0/16, do that for your customers at least. My SBG doesn't allow me to block ips, but I know it's possible on your side to save all your customers grief.

Re: If you could add a product, feature or make a change...

Wed, 15 May 2013 23:20:42 EDT

DCELL posted : More tuners per DVR, say 5, would do it. We've only had video back for a couple of weeks and have already had conflicts twice when trying to also watch a third channel a couple of times...

Re: If you could add a product, feature or make a change...

Wed, 15 May 2013 20:25:24 EDT

BHNtechXpert posted : It's been requested countless times....it's also a bit more difficult than you think but if we can make it happen I'm sure it will...just because of the customer feedback.

Re: If you could add a product, feature or make a change...

Wed, 15 May 2013 20:16:36 EDT

Wally173 posted : I don't know if this was mentioned yet, sorry if it was...

Is there any way in the future to make it so that when you have Whole House DVR you can set up recordings from the non DVR boxes to record on the DVR? Currently I have to either use the app on my phone/ipad or actually get up and go to the main room with the DVR box. My fianc� is not very good with tech and thinks it is ridiculous she can't set recordings from the non DVR box to record on the DVR box in the family room.

Thanks,

Mike

Re: If you could add a product, feature or make a change...

Mon, 13 May 2013 19:12:09 EDT

BHNtechXpert posted :

said by DJStarfox:

I would change RR Lite to be 1.5Mbps down and 0.5Mbps up. At least then a single youtube video would play without skipping.

It's not intended for those things. Lite is for those who need the internet for the simplest of tasks, surfing, email, etc.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~

Re: If you could add a product, feature or make a change...

Mon, 13 May 2013 17:38:28 EDT

DJStarfox posted : I would change RR Lite to be 1.5Mbps down and 0.5Mbps up. At least then a single youtube video would play without skipping.

Re: If you could add a product, feature or make a change...

Mon, 13 May 2013 13:30:36 EDT

geo44 posted :
Add the feature of wildcards to phone blocking so that entire exchanges and area codes can be blocked.

Re: If you could add a product, feature or make a change...

Mon, 13 May 2013 12:42:29 EDT

telijah posted : Some of this might be related to kmdean's post, but I am not sure which version of software my stb has.

I know I received some sort of update not too long ago as one of my biggest complaints was, when selecting to Play and currently-recording show, the first option was "Delete"... or maybe cancel, but either way, when you get all Select button happy, oyu might inadvertently stop the show. With the latest update, that is not a problem anymore, and one I was thrilled to see updated.

One of the things that still bugs me is the fast forwarding near an end of the show. Why not simply have the content continue playing from where it stops rather than brining up the Save/Delete/Restart screen?... Or is that coming in a update soon as well? I think I have a Cisco stb box, how do I know the version of software I have?

Re: If you could add a product, feature or make a change...

Mon, 13 May 2013 01:23:11 EDT

CaptEd posted : Not really. While doing a little more research on the subject tonight, I find that I might be able to get local OTA broadcast TV. One indy station is 1.9 miles away. This will give me local weather, etc. I can hang a coax out the window for this, it is so close! A CBS affiliate is 11 miles away....

Next time I am at the FL home, I will try a set-top box and a set of rabbit ears. If that won't work, I'll figure something out. But I will not be paying $79/mo for TV. There is not anything on TV worth that much money.

Re: If you could add a product, feature or make a change...

Mon, 13 May 2013 00:51:18 EDT

BHNtechXpert posted :

said by CaptEd:

Actually, I will take your answer.... I'm not sure I would trust what I get from an online sales person. Call me skeptical, but most experience I have tells me they can't be trusted. That's why I like email or chat. (I copy all chats for record purposes). It is too easy for an anonymous agent to say anything to make a sale. Furthermore, I can't trust my own memory about what was said.... that's why I want things in writing.

Back to the point.... forget the promos... If I want cable TV for only a month, and in this case already have an active account, can I get it? Or will they tack on a charge for a truck roll, etc.?

I assume to get TV, all is needed is for a computer command to an electronic switch (in this case).... not a cable installer.

Would you prefer that I have one of my specialists call you instead?
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~

Re: If you could add a product, feature or make a change...

Mon, 13 May 2013 00:30:37 EDT

CaptEd posted : Actually, I will take your answer.... I'm not sure I would trust what I get from an online sales person. Call me skeptical, but most experience I have tells me they can't be trusted. That's why I like email or chat. (I copy all chats for record purposes). It is too easy for an anonymous agent to say anything to make a sale. Furthermore, I can't trust my own memory about what was said.... that's why I want things in writing.

Back to the point.... forget the promos... If I want cable TV for only a month, and in this case already have an active account, can I get it? Or will they tack on a charge for a truck roll, etc.?

I assume to get TV, all is needed is for a computer command to an electronic switch (in this case).... not a cable installer.

Re: If you could add a product, feature or make a change...

Sun, 12 May 2013 23:04:09 EDT

BHNtechXpert posted :

said by CaptEd:

When I click on "Standard cable" to enroll online, I am routed to package deals. $107/mo for 24 months sure looks to me like a contract. Curiously, all the deals are duplicated, but no option for Standard Cable, only Digital + something.... no option for Std cable at all (at least online).

I repeat...we do not have contracts, we have never had contracts and I do not see that changing anytime in the near future. What you are looking at is promotional rate that remains the same for a period of time, typically one or two years. We are obligated to you for that price point...you however are under no obligation to us nor will you sign any contract. Perhaps you would be best served by calling your local sales office instead of trying to navigate the site for your answers.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~

Re: If you could add a product, feature or make a change...

Sun, 12 May 2013 22:06:33 EDT

CaptEd posted : When I click on "Standard cable" to enroll online, I am routed to package deals. $107/mo for 24 months sure looks to me like a contract. Curiously, all the deals are duplicated, but no option for Standard Cable, only Digital + something.... no option for Std cable at all (at least online).

Re: If you could add a product, feature or make a change...

Sun, 12 May 2013 21:12:21 EDT

BHNtechXpert posted :

said by CaptEd:

This thread started back in '11 and I am a little late to the party, so this may be redundant because I didn't scan all the posts.... anyway here goes:

I have a permanent residence in another state and only visit my Florida home on a temporary basis. I would sign up for cable TV if BHN would only charge me on a month by month basis. As it is, they expect me to sign a two year contract for monthly service and allow me to skip out of town for a couple of months. When asked, they said they had a program to shut off service for a couple of months if I leave. This is no good, because I want to maintain HSI. I don't want my service shut off when I am not here, just don't want TV when I am not here.

I don't know why they can't see the reverse. There are a lot of snow birds that live most of the year out of state like me and only visit from time to time. It is ridiculous to expect me to pay for service I don't use, but I suspect greed gets in the way of good business sense. They want the whole pie and can't be satisfied with just a slice.

I keep my HSI 365 days a year because I have IP cameras to keep watch on my place. I would only like TV when I am here to watch it. What's wrong with that? As it is, I stay pretty busy when I come down here because my time here is short and there are always a lot of things to take care of, but it would be nice to see the local news and weather and possibly a broadcast TV show a couple of times. This does not make financial sense to pay for full cable TV just to accomplish this, so I do without TV while I am visiting. Not a big deal, but shows the short-sightedness of cable tv marketing.

First of all we have no contracts....not sure where you got that from. Second Seasonal is only available if you are not using ANY service in the house and there is nobody in the home while you are gone. Since you are still using the internet service there is no way you could go on seasonal so you could instead downgrade to nothing but internet service and leave it at that.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~

Re: If you could add a product, feature or make a change...

Sun, 12 May 2013 20:49:38 EDT

CaptEd posted : This thread started back in '11 and I am a little late to the party, so this may be redundant because I didn't scan all the posts.... anyway here goes:

I have a permanent residence in another state and only visit my Florida home on a temporary basis. I would sign up for cable TV if BHN would only charge me on a month by month basis. As it is, they expect me to sign a two year contract for monthly service and allow me to skip out of town for a couple of months. When asked, they said they had a program to shut off service for a couple of months if I leave. This is no good, because I want to maintain HSI. I don't want my service shut off when I am not here, just don't want TV when I am not here.

I don't know why they can't see the reverse. There are a lot of snow birds that live most of the year out of state like me and only visit from time to time. It is ridiculous to expect me to pay for service I don't use, but I suspect greed gets in the way of good business sense. They want the whole pie and can't be satisfied with just a slice.

I keep my HSI 365 days a year because I have IP cameras to keep watch on my place. I would only like TV when I am here to watch it. What's wrong with that? As it is, I stay pretty busy when I come down here because my time here is short and there are always a lot of things to take care of, but it would be nice to see the local news and weather and possibly a broadcast TV show a couple of times. This does not make financial sense to pay for full cable TV just to accomplish this, so I do without TV while I am visiting. Not a big deal, but shows the short-sightedness of cable tv marketing.

Re: If you could add a product, feature or make a change...

Sat, 11 May 2013 23:44:01 EDT

BHNtechXpert posted : It's starting but will be a bit. I'll let you know when it's done.

Re: If you could add a product, feature or make a change...

Sat, 11 May 2013 23:20:00 EDT

bigdaddy posted :

said by BHNtechXpert:

It's coming...soon.

Did Tampa get Updated ?

Re: If you could add a product, feature or make a change...

Sat, 11 May 2013 17:15:25 EDT

BHNtechXpert posted : It's coming...soon.

Re: If you could add a product, feature or make a change...

Sat, 11 May 2013 17:03:45 EDT

billd104 posted : The ODN software is a push update on the Cisco 8742HDC correct? I'm guessing the update hasn't rolled out in Pinellas yet?

Re: If you could add a product, feature or make a change...

Sat, 11 May 2013 16:40:29 EDT

BHNtechXpert posted : If you are in Orlando you probably have been updated already. If I were you I would delete all scheduled events entered under the previous software and re-create them.

Re: If you could add a product, feature or make a change...

Sat, 11 May 2013 16:04:20 EDT

kmdean posted : Sure the guide data can sometimes be funky, but there can be revisions to how the dvr acts upon the guide data to improve things. It doesn't make sense to not update the schedule recordings when the guide updates with more accurate information. That's something the dvr could do. My first listed issue should never happen since it should show 3 programs trying to record at the same time and cause all the problems that followed. The guide data was correct there. The software just has trouble with overlapping shows when they don't all start at exactly the same minute.

Re: If you could add a product, feature or make a change...

Sat, 11 May 2013 14:54:27 EDT

anon posted : How would I know if my Box has the Update referred to?

I can report I have an 8742 and on Thursday of this week I showed a conflict for Friday (yesterday). I deleted the scheduled program on Thursday to wipe out Fridays Conflict. Friday when I opened the scheduled recording list the program I deleted the day before, that same conflict was shown........I had to delete it...again.

I am one that is looking for improve responsiveness of my Box to remote commands. Did this recent Upgrade include the 8742's and did it address Remote commands responsiveness? Another example, I can open my Recorded list and begin to scroll thru the list and suddenly it like the Box is locked up...and then it will just jump down the list quickly.

I have also noticed some days the Guide is showing 5 days out, other days it might show 6 days out....I thought the original programming was for 1 week out.........

Re: If you could add a product, feature or make a change...

Sat, 11 May 2013 12:10:32 EDT

BHNtechXpert posted : The conflict issues have been resolved unless there are guide data conflicts and as we have discussed before not sure how that will ultimately get resolved since it's third party but I will check.

Re: If you could add a product, feature or make a change...

Sat, 11 May 2013 11:34:55 EDT

kmdean posted : I'm already running ODN 6.0 as it states in my post. The only things I haven't had a chance to see how ODN 6 fully treats is my last "Improve guide data management" item. The other items are still occurring, so please pass the issues along to the programmers otherwise things will never get fixed.

Re: If you could add a product, feature or make a change...

Sat, 11 May 2013 10:58:39 EDT

BHNtechXpert posted : Many of the issues you raised are resolved in the current version of software that is being rolled out now to boxes.

Re: If you could add a product, feature or make a change...

Fri, 10 May 2013 21:41:19 EDT

kmdean posted : Copied from my other thread at »Improvements / Fixes to the DVR's Navigator I'd like to see

It seems that issues with the DVR's Navigator software stick around much longer than they should. New versions come out without seeming to ever fix some basic issues or being improved in logical ways for the benefit of useability.

I posted the other thread thinking it could be one place were people can post issues that you still have hanging around specifically with the DVR software that you'd like to see fixed rather than speculating on brand new features being added.

Here's some issues and suggestions that sill exist for me with ODN 6 on my Cisco 8742HDC.

• Conflict resolution for series recordings aren't always reliable, making one have to babysit the software and manually resolve all conflicts before airtime, but they aren't always shown as conflicts so they can be missed and cause much more major issues.

For example. Just the other day, there was the following situaton:

Show A - 9:00pm - 10:00pm
Show B - 9:00pm - 10:00pm
Show C - 9:01pm - 10:00pm - I've had similar issue occassionaly even with the 3rd progam starting at 9:30pm

Show D - 10:00pm
Show E - 10:00pm

All of the shows were set to record showing no conflicts which is the first problem. A, B and C cannot record at the same time.

Looked at the DVR after 10:00pm and noticed:

Show A & B Recorded.
Show D was Recording.
Show E wasn't recording because for some reason Show C was indicating recording but wasn't actually recording due to the previous 3-way REC glitch. Thus the incorrect Show C recording blocked the latter time slot Show E from recording.

I cancelled the false Show C. Turned off the DVR and came back an hour or so later.

Show C is back in the list showing REC. Cancelled again. Came back a few hours later after other shows had finished recording.

Show C was yet again back in the list showing REC even though it's timeslot had long passed and never actually recorded in the first place.

Cancelled again and rebooted the DVR.

• Improve normal conflict resolution.

If I have a series recording at 8pm that cannot record due to conflict, but airs again at 11pm in an open recording slot, I don't want to see the 8pm showing a conflict recording and nothing showing at the 11pm. I don't mind still seeing the conlict at 8pm, but I want to see the 11pm already set to record. This doesn't always happen.

• Fast-forwarding while show is still recording issue.

If I start watching a show while it's still recording... let's say it's an 8pm-9pm recording and it's 8:33pm at the time I start watching.

If I happen to be fast-forwarding at 3x or 4x speed when I hit the 8:33pm time during the show's playback (even though the recording has completed to 9pm), the Save or Delete screen will pop-up well before the actual end of the show. The video continues playing behind the screen and you need to rewind briefly or hit the jump back button to make it go away.

• Fast-forwarding near the end of the show.

When fast forwarding at 3x or 4x and reaching the actual end of the show. I'd much rather the Save or Delete not appear until it is played to the very end rather than it guessing that I'm close to then end and coming up early (sometimes 2-3 minutes early). The video continues playing behind the Save or Delete screen and I have to rewind briefly to get it to go away. It doesn't seem to happen with 2x or 1x. I'd much rather when fast-forwarding at any speed when it reaches the end of the program to just jump back the normal jump back increment you get when you press play and have it just play to the end. Although with the DVR compensation feature being removed in a future update, this problem may go away since it seems that may be involved.

• Improve guide data management - these issues have been around a long time.

- Once a conflict has been resolved amongst series recordings, no matter how many days in advance, the cancelled show should not get re-added and cause the conflict again. Not sure with ODN 6 yet, but before if you cancelled a show a day or more before, the DVR just adds it right back the next day. Maybe the software just needs a hidden list of cancelled recordings that it can reference to know what has previously been cancelled. That list can then auto clean itself out when those timeslots pass.

- When set to record NEW shows only, the DVR will set to record shows that do not have episode specific info in the guide yet and are not marked as NEW (just the generic show description).

Problem is, the guide is often inaccurate for some channels more than others when the schedule information is firsted added to the guide and many extra shows get set to record when they shouldn't. The guide info is usually updated before the shows air, but once they're set to record they don't go away until manually cancelled. It doesn't even catch when a show is no longer scheduled in the timeslot it is set to record.

I would like to see the DVR re-process the scheduled recordings whenever a guide update is received and remove recordings that no longer qualify. So if the episode specific guide information appears and the state of the NEW flag changes to NOT NEW, then the scheduled recording should be adjusted per the options chosen by the user and the DVR should automatically cancel the recording (as long as it wasn't a manually set recording). If when the guide information is updated and multiple recordings of the same NEW episode are set to record, then it should automatically keep the first no-confict recording and cancel the rest. Also, if the show is no longer airing in that timeslot after the Guide update, it should automatically cancel the recording. These improves would drastically reduce the need to daily have to delete a bunch on undesired recordings for some channels that are sloppy with their initial scheduling data.

Re: If you could add a product, feature or make a change...

Fri, 10 May 2013 21:38:07 EDT

anon posted : I would love my 8742 to be more responsive to remote commands....over time it has gotten worse..... I have been told this is coming....but when? I occasionally will Re-boot the Box.

I would love my 8742 to have a Manual recording feature.

I would love to see the guide go out 2 weeks

If I correct a conflict scheduled for a future date....the next day the conflict re-appears. I have learned to correct conflicts only on the day of the conflict

Re: If you could add a product, feature or make a change...

Fri, 10 May 2013 20:27:43 EDT

Satch posted : My two requests:

Keyword Search instead of Title Search for the Keyboard. Type by keyword, and it should find titles as well as keywords for shows. That still remains my biggest request.

Whole House/Signature Home DVR Subs should have the ability to have DVR's see a show conflict when the show is set up. Users would than have the option to do the following:

1.) Cancel the setup recording
2.) Move the set up recording to a time/channel that does not conflict

Satch

Re: If you could add a product, feature or make a change...

Fri, 10 May 2013 16:57:38 EDT

bobjohnson posted : Oh I see... I didn't know that. And I agree that infringing on other people's designs and trademarks is frowned upon ;) but BHNs setup for that is a little less obvious than others. Thanks

Re: If you could add a product, feature or make a change...

Fri, 10 May 2013 15:49:52 EDT

BHNtechXpert posted :

said by bobjohnson:

The only thing that I like better in the 100 year old Charter TV guide software is the OnDemand and View in HD button on the infobar. This is how i would like to see it in Mystro when I get back to CFL. :D Besides that and the disabled eSATA port is all I would change.

Bob,

See example 2 in the infobar you see Press SEL for Startover TV...

See example 1 you then see the options under SEL for Startover TV TV

Essentially we've done the same thing...just a different method. One thing you have to understand is that like features must be implemented differently than other folks otherwise one runs afoul of all sorts of things that don't end up well.

--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~

Re: If you could add a product, feature or make a change...

Fri, 10 May 2013 11:02:11 EDT

ispalten posted : Although many people looked at my other thread on Dish TV's mobile app, no one responded, so maybe it is in the wrong place.

At this time, BHN TV app can only be used to access live TV from your home modem connection. Other apps, like ESPN, MAX GO, HBO Go, and others only require you to use your BHN Member Services ID to view their content no matter where you are connected to the Internet. Well, it seems that Dish TV no does the same, any Internet connection allows TV viewing.

Prior statement was it was a provider issue. Somehow it would seem this is not a problem for Dish TV's mobile app?

If so, I'd like to suggest BHN does the same and allows content access from any Internet connection as long as one has a BHN ID (which is needed now to sign-in).
--
Irv Spalten

Re: If you could add a product, feature or make a change...

Fri, 10 May 2013 10:53:21 EDT

bobjohnson posted : The only thing that I like better in the 100 year old Charter TV guide software is the OnDemand and View in HD button on the infobar. This is how i would like to see it in Mystro when I get back to CFL. :D Besides that and the disabled eSATA port is all I would change.

Re: If you could add a product, feature or make a change...

Thu, 09 May 2013 21:06:55 EDT

DCELL posted : If there's a recording conflict, for whatever reason, and the home has WHDVR with at least one other DVR, have the recording delegated to the second DVR. At this point, I doubt the equipment or software is capable of this at this point, but if it can be looked at, great.

Re: If you could add a product, feature or make a change...

Thu, 09 May 2013 02:08:36 EDT

Bulls729 posted : Haven't used BHN TV in a while, but that's good then.

Re: If you could add a product, feature or make a change...

Thu, 09 May 2013 02:03:59 EDT

BHNtechXpert posted :

said by Bulls729:

said by DCELL:

Mirrored SD/HD channels (13/1013); Channel number corresponding to the stations number (9/9, 9/1009); In the guide, have the corresponding HD channel listed somehow, next to the SD channel; More info on the channel description icons on the guide, and in other places-for example, 9 with their logo & Orlando ABC broadcast, WFN outdoor fishing/sports content; Can you still look up your account info? We just came back for video/tv, I haven't been able to find this; Better grouping of similar channels together; eSATA enabled on DVRs, allowing for more storage;

I just want to add on to this. Although I'm not a TV customer, the mirroring is a good idea, or doing the following. Following FiOS's footsteps and using a "letter" button that pops up to A: Inform you that the channel is available in HD B: to switch to the the HD feed just pushing the button.

Or following in Satellites footsteps and use the same channel number for both HD and SD feeds (ie: Channel "10" will be in SD for SD receivers, and in HD for HD receivers) without having seperate channel , eliminating the "technologically uninformed customer" issue altogether.

We do your first suggestion already :)
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~

Re: If you could add a product, feature or make a change...

Wed, 08 May 2013 15:46:21 EDT

billd104 posted : I'm sure somewhere in the 28+ pages of this forum this has been said but JIC... 1080p and for the future 2k/4k resolutions.

Re: If you could add a product, feature or make a change...

Wed, 08 May 2013 15:26:17 EDT

Bulls729 posted :

said by DCELL:

Re: If you could add a product, feature or make a change...

Wed, 08 May 2013 14:14:15 EDT

BHNtechXpert posted :

said by DCELL:

Thanks DCELL
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~

Re: If you could add a product, feature or make a change...

Wed, 08 May 2013 10:14:50 EDT

DCELL posted : Mirrored SD/HD channels (13/1013); Channel number corresponding to the stations number (9/9, 9/1009); In the guide, have the corresponding HD channel listed somehow, next to the SD channel; More info on the channel description icons on the guide, and in other places-for example, 9 with their logo & Orlando ABC broadcast, WFN outdoor fishing/sports content; Can you still look up your account info? We just came back for video/tv, I haven't been able to find this; Better grouping of similar channels together; eSATA enabled on DVRs, allowing for more storage;

Re: If you could add a product, feature or make a change...

Wed, 08 May 2013 07:01:42 EDT

anon posted :

said by BHNtechXpert:

Hmm, I made a request for a better DVR Viewing environment and you now deflect to the whole industry. The thread isn't directed at the whole industry only at Brighthouse DVR service.

I thought you could read my post. Go back and read my first post before you go on the offensive. Down boy, easy.

Re: If you could add a product, feature or make a change...

Wed, 08 May 2013 07:01:37 EDT

anon posted :

said by BHNtechXpert:

Basically you made my point, you can't do anything about it. So why bother to request this. I will remember that the next time you post.

BTW... you take things way to personal. Unless you elaborate your responses I take them for the way they sound.

Gives me reason to switch to a different provider... Goodbye Friend.. hello Neighbor. Good slogan. haha

Re: If you could add a product, feature or make a change...

Wed, 08 May 2013 07:01:33 EDT

anon posted :

said by BHNtechXpert:

You should read what you post as a Brighthouse Employee. Your defending the entire Cable industry saying that's the best they can do and now you snip the word I wrote (we've) and claim you are the all and knowing (35+years experience) again your blowing smoke.

What you look for is a good argument not any constructive feedback.

You really should rephrase this thread "if you were to make a change keep it to yourself not ask for a feature."

Your very lame responses to my request show your very arrogant bias. ( Most people are happy with the currently with current products) If so why even post this thread?

I don't need to put words in your mouth. Just read your own posts to yourself.

By your comments you act as if your a spokesman for Brighthouse and your views are Brighthouses.

Your one sided bias arguments support your working for brighthouse.

Don't post a question and knock a persons thought because you are now a representive since you took on your new role for the company you represent and work for.

You answer to Brighthouse now.

Don't think that as a representative that your comments can't go back to corporate for one minute.

Not very impressed with your antics in this thread.

If you want to know what people think stick to that.

Lame excuse that the (Cable Industry) can't come out with a better DVR or Cable box product. (5years)

U-Verse/Dish/DirecTV has come up with a better product.

Next time don't post a forum thread if you don't want the truth or want to hear only what you want to hear.

It would be wise on your part to listen remember ( HELLO FRIEND)

Remember, as a representative of the company your supposed to be the friendly face of Brighthouse.

Re: If you could add a product, feature or make a change...

Wed, 08 May 2013 00:09:31 EDT

BHNtechXpert posted :

said by Changeplus :

said by BHNtechXpert:

I'll take this moment to remind you we've been on this edge now for about 5 years and not much has changed nor will it for a while. While the technology is appealing to a small segment the masses don't want the hassles (of which there are many)..they just want it to work and so far nobody has come up with anything resembling that platform.

Really, you've been on the edge for 5 years? Wow not impressed if you think Brighthouse is on the edge of technology. Dish/Direct TV, U-Verse has a much better DVR experience and it keeps getting better as we speak.

As for a smaller segment? Really (again)? Something or someone is blowing alot of smoke here. People just buy the latest product for the heck of it not because they love the tech involved in the product? Again smoke!

"We've" is not referring to any specific company but the industry as a whole. Once again you are putting words in my mouth. Go back and look at what I responded to instead of taking snippets for your convenience.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Arthur Schopenhauer ~