US Cable Support > Cox HSI > New DOCSIS 3 Modem Requirements Posted

New DOCSIS 3 Modem Requirements Posted

I would imagine a major speed increase is getting ready to happen and in order to get the speed you pay for on the higher tiers you must have a D3 modem. As far as an upgrade I would imagine it will be the same as they have done before: the modems are mostly considered customer owned and it will be the customers responsibility to change it out to get the newer higher speeds.

D2's aren't going to go anywhere anytime soon as you posted minimum required DOCSIS version is D2 and that will be for the lower packages.

Well the updated modem support list is kind of old as its been a couple months since it was updated. But I like it better, yet there is some error's that need correcting. As it still only shows the Zoom 5341J highest compatible speed tier as Premier/premier+. Which the modem is 8x4, and can easily handle Ultimate tier, and faster tiers in the future. Also whoever updated both list, keep using Premier Plus, which as far as I know cox got rid of that tier. Where customers went with just Premier, or went up to Ultimate.

reply to Jimmy J
Where are the MODEM/Phone units?

Cox gave me one to use and I am not paying them anything.
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"You can observe a lot by watching". Yogi Berra

Most of them are sold only to the Cable Companies, such as the Cisco ones.

Cox is one of the few nice cable companies that dont charge you to lease a phone modem to you, as long as you have phone service it is yours.
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I have Preferred. So do I get a new unit?

Are you leasing from them? If so you can walk into a cox store and swap it, subject to their policies.
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No lease. It is free.

If they want to update it, Cox can deliver it and make sure that it works!
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"You can observe a lot by watching". Yogi Berra

By lease I mean did you pay for it or did they give it to you, if they gave it to you its seen as a lease (even if there is no charge for it).

They will only replace it themselves if they have to otherwise if you want it replaced you will need to go to a Cox store and swap it.
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reply to BryanInPHX
I have a 6180 with Ultimate but in my neck of the woods they're still doing 3x1

reply to XIII
According to your definition of "lease"; yes, it is a lease with no cost to me.
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"You can observe a lot by watching". Yogi Berra

reply to Jimmy J
or they don't want to fix issues in an area and by using D3 on highest tiers they can do that.

I swapped for a newer D3 internet and phone modem at the Cox store so it should be just that easy. No there wasn't any charges applied as the equipment belongs to Cox.

reply to BryanInPHX
Hmmm.. I too, would like to know when I'm gonna be forced to buy a new modem.. I'm on Preferred, and it *appears* it requires a D3 modem, which I do not have/nor care to buy at the moment, nor do I want to "lease" one from Cox.. The SB5120 I currently have is working perfectly, and with $$$ as tight as it is, I'd be an idiot to go buy something I really don't need until I'm forced to.. Any word from the forum Cox employees???

If you are getting your speeds, a D3 isn't going to improve anything. My area was getting ridiculously worse with each passing day with a D2 on the Preferred Tier. ~8Mbps during the day and to the recent low of 1.5Mbps at night.

Swapped for a Cisco D3 3010 modem and now everything is perfect.

reply to dfrandin
dfrandin,

The decisions on timings of when we discontinue support/force upgrades are generally done market by market since it depends on how many there are, how urgent the need is, etc.

Since you're in Las Vegas, I can speak a little to this. At this point, we are doing DOCSIS 3 modems with new installs - DOCSIS 3 not only improves reliability for the customer getting it, but the more DOCSIS 3 modems in a node, the better off everyone is.

The last time we forced customers to upgrade was to get rid of the last of the ancient DOCSIS 1.0 and 1.1 modems a few years ago.

I will say that when and if there are future speed increases, your SB5120 may start showing it's age (and that modem is getting up there in years). If it's still working well for you in the meanwhile, stick with it.

Thanks CoxVegas!

I had quite a bit of trouble back when I was still using a Linksys BEFCM10v3, a year or so ago, but once I got this SB5120, the connection has been rock-solid, once you guys flashed the latest f/w on it, prior to that it was nearly as flaky as the Linksys... I'm certainly not looking to upgrade to ANYthing beyond Preferred, in fact, if $$$ issues keep troubling me, I may downgrade to the essential level, as I don't really need the speed that preferred provides.

reply to BryanInPHX
interesting story just called cox sales looking to purchase a modem (cisco dpc3010) and the rep said all they're allowed to sell now is the gateway model (modem/router combo).


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reply to BryanInPHX
I'm still using the Arris TM502G Docsis 2 EMTA voice/modem. Since I'm on the Premiere service and am getting: