said by fxsapp:
I'll try to provide more information for this issue, I apologize for not following the rules, I am providing this information for a friend, and it is difficult to relay the information from tracert and ping etc, through text messaging- but next time I will wait to post until I have all the proper info
You didn't bread any rules; it is just that nobody is going to be able to properly diagnose your (and/or your friend's) problem without some real data to look at. Vague generic symptoms generate vague generic answers.
In case the problem is just a simple cable network connectivity problem, the modem's (or gateway's) connection stats and logs would be helpful as well as the results of the TCPIP connectivity tests I previously suggested.
Does your friend have a data plan for his/her cell phone? If so, this site's http://text.dslreports.com/
gateway might make access via a cell phone a bit easier so that your friend can personally take part in this thread (assuming that your friend's cable connection is so bad that using it is impossible).--
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We need to witness our own limits transgressed, and some life pasturing freely where we never wander.