|reply to WJeremy |
Re: Irate 4 Year Customer!!!
1. Modem deposit not return
--that was a decision made by the owners of the company
** it was a decision made by the owners and this makes it ok how?
--Where it was owners decision I can't question them about it. If I could change it for you I would. You can send feedback to firstname.lastname@example.org which is where the owners read. Only they can change any decisions they make.
2. Raising prices on automatic renewal
--promotional prices are good for the first term only
** ok, promo prices are goods or first term only, but is it ok for you to automatically renew the term without any notice of price increase?
-- From User Agreement that you click agree to in order for the order to go through.
Billing. All terms are due up front. If you sign up for the lowest rate then you are likely on the 1 year term. You will be billed the entire term up front and then billed on a yearly basis.All credit cards are billed automatically on there renewal dates. If you do not want to renew your account please cancel the account on or before the renewal date. Cancellations must be done by e-mail and sent to email@example.com or firstname.lastname@example.org. Please make sure you obtain the cancellation ID or ticket number for your request to confirm cancellation of service.
Promo Codes. Promo codes are only applicable for the first term. After the initial term is over the accounts will auto renew at the regular rate.
3. Ridiculous fees ie. $50 for 14 day period for a regularly $30 for a full month of service
-- as we had to send an installer out that is for the install fee and service for the time you used it.
** what installer? how is $50 for 14 day period fair for a service I was paying $30 for?
--I can see what your saying but only billing can explain why they charge a certain amount.
4. Delayed reponse and run around
--can't answer for billing as I know they have been quite busy.
**is treating your customer like this reasonable cause you're "busy"?
--can't argue with you there either. All tickets SHOULD be answered within 24-48 hours.