[GA] COX Rude Reps.

Author	All Replies
acid343211 Hallo lisa Aus Amerika Premium join:2001-08-31 Byron, GA 1 edit	[GA] COX Rude Reps. Hello and Good evening!!! Let me explain as much as i can what happen without getting myself upset and start misspelling etc, I called cox up today 1pm est hoping to get a Cox rep in helping me in these drop outs after speaking with Anthony Employee number #7103 ( fort beach call center?)which he could only do so much at his end, I then explained to him that i wanted to speak with his Supervisor on this matter which at first he Refused i demanded!he then put me on hold for 16 Minutes.after coming back he told me no Supervisor is available they only do call backs HUH? to make things short i then asked him ok how about a higher tech level on this issue he flatly refused and stated no only call back. My Modem cut out last night 3 times no reason on my end this was around 2-2:45 am est i cant get any answers from Cox cable Reps so am here. I have been a Cox customer Since Jun 2001 am getting treated like dog crap (Am thinking about going with »www.windstream.com/default.aspx?···idential ) -- Support »www.minutemanproject.com/
	to forum · permalink · 2012-08-14 13:52:51 ·
lilstone87 join:2009-04-09 Portsmouth, VA kudos:3 Reviews: ·Cox HSI	Well the 2-2:45am window could be simply your local cox market doing maintenance, as there window is from 12am till 6am. Also not something they have to alert customers about when they do it. As for the cox rep on the phone, it seems you were just unlucky, and got a bad rep to talk to. As I have talked to supervisors over the phone a couple times, when the rep itself couldn't assist me any further. Anyways if you are having dropout's at other times during the day, a tech visit would be a good ideal to have done, if you haven't already. As that is the first step that cox will require on such an issue.
	to forum · permalink · 2012-08-14 14:10:40 ·

acid343211 Hallo lisa Aus Amerika Premium join:2001-08-31 Byron, GA	reply to acid343211 Called Cox again spoke with Anthony Employee number #7103 ( fort beach call center?) for some odd reason. He immediately transfer me to Teir 2 without me saying anything, Cable went out again around. 2:50 pm est internet outage 2:57 pm est ticket transferred to tier 2 on hold 3:02 spoke with tier 2. (George) My Modem is giving them ERRORS across the BOARD.. Appointment set!! WILL KEEP YOU UDATED!!!!!!!!!! -- Support »www.minutemanproject.com/
	to forum · permalink · 2012-08-14 15:40:05 ·
acid343211 Hallo lisa Aus Amerika Premium join:2001-08-31 Byron, GA	reply to acid343211 Re: [GA] COX Rude Reps. i hope this issue gets fixed 8:15 pm est outage restored 8:20 pm.. -- Support »www.minutemanproject.com/
	to forum · permalink · 2012-08-14 20:30:47 ·
Rob_ Premium join:2008-07-16 Mary Esther, FL	Get on their case. Cox doesn't need to act like a monopoly. Did you private message CoxJimR ?? -Rob
	to forum · permalink · 2012-08-14 20:34:57 ·
acid343211 Hallo lisa Aus Amerika Premium join:2001-08-31 Byron, GA 1 edit	said by Rob_: Get on their case. Cox doesn't need to act like a monopoly. Did you private message CoxJimR ?? -Rob They will always be a Monopoly in my opinion. I know several people that left Cox and went to DSL are they happy Yup!!! Is this Person happy NOPE! edit i did contact CoxJimR about this. OUTAGE 8:55PM ON 9:00PM -- Support »www.minutemanproject.com/
	to forum · permalink · 2012-08-14 20:48:41 ·
Rob_ Premium join:2008-07-16 Mary Esther, FL	Notify your city about this as well. Also, contact a consumer action team on one of your local newscasts. GOOOGLE please take us away! -Rob
	to forum · permalink · 2012-08-15 02:36:29 ·
acid343211 Hallo lisa Aus Amerika Premium join:2001-08-31 Byron, GA	said by Rob_: GOOOGLE please take us away! -Rob what he said Look at this 12 MB download LIFETIME PRICE. »www.windstream.com/residential/b···internet -- Support »www.minutemanproject.com/
	to forum · permalink · 2012-08-15 02:49:19 ·
Rob_ Premium join:2008-07-16 Mary Esther, FL	Windstream isn't available here and need the upload speed. Do they have a monthly cap? -Rob
	to forum · permalink · 2012-08-15 03:06:42 ·
CoxJimR Premium,VIP join:2002-01-17 Atlanta, GA	reply to acid343211 Thanks for the PM. I saw the early part of this thread yesterday. I'm sorry for the experience you are having. If you could send me a follow-up PM with your contact info I know just the guy to look in to this for us.
	to forum · permalink · 2012-08-15 07:46:01 ·
acid343211 Hallo lisa Aus Amerika Premium join:2001-08-31 Byron, GA	said by CoxJimR: Thanks for the PM. I saw the early part of this thread yesterday. I'm sorry for the experience you are having. If you could send me a follow-up PM with your contact info I know just the guy to look in to this for us. Pm'ed let me know if you need any other information i doubt it but just in-case. Thank's!!! -- Support »www.minutemanproject.com/
	to forum · permalink · 2012-08-15 13:07:25 ·
acid343211 Hallo lisa Aus Amerika Premium join:2001-08-31 Byron, GA	reply to acid343211 9:07 pm est 8/15/2015
	to forum · permalink · 2012-08-15 21:08:17 ·
merlock Premium join:2003-04-05 Warner Robins, GA	reply to acid343211 You don't have a Motorola modem do you? Sounds like what I went thru before I junked mine.
	to forum · permalink · 2012-08-15 21:40:20 ·
acid343211 Hallo lisa Aus Amerika Premium join:2001-08-31 Byron, GA 4 edits	said by merlock: You don't have a Motorola modem do you? Sounds like what I went thru before I junked mine. Cisco DPC3010. putting to here (fmtdar) quote: Model: Cisco DPC3010 Vendor: Cisco Hardware Revision: 1.0 MAC Address: Bootloader Revision: 2.3.0_R1 Current Software Revision: DPC3010-v302r12901-110516a-COX Firmware Name: dpc3010-v302r12901-110516a-COX.bin Firmware Build Time: May 16 2011 17:09:15 Cable Modem Status: Operational Downstream Channels Power Level: Signal to Noise Ratio: Channel 1: -4.7 dBmV 37.5 dB Channel 2: -4.4 dBmV 37.9 dB Channel 3: -4.7 dBmV 36.8 dB Channel 4: -5.2 dBmV 37.3 dB Channel 5: 0.0 dBmV 0.0 dB Channel 6: 0.0 dBmV 0.0 dB Channel 7: 0.0 dBmV 0.0 dB Channel 8: 0.0 dBmV 0.0 dB Upstream Channels Power Level: Channel 1: 39.2 dBmV Channel 2: 0.0 dBmV Channel 3: 0.0 dBmV Channel 4: 0.0 dBmV EDIT 1 10.50 pm just came back on 10:54 pm est »Cox HSI Forum FAQ »What should my modem signal levels be? EDIT 2 This is what i had without a Router »i49.tinypic.com/34qusnk.jpg Nothing changed and even without the Router still had Drops hope this issue is Corrected. *EDIT 3 -- Support »www.minutemanproject.com/
	to forum · permalink · 2012-08-15 21:55:05 ·
CoxJimR Premium,VIP join:2002-01-17 Atlanta, GA	I had an email come in this morning from the tech team in Middle GA. They are working multiple issues on your node, and they feel like they already have made progress.
	to forum · permalink · 2012-08-16 10:58:48 ·
acid343211 Hallo lisa Aus Amerika Premium join:2001-08-31 Byron, GA	said by CoxJimR: I had an email come in this morning from the tech team in Middle GA. They are working multiple issues on your node, and they feel like they already have made progress. Thanks the techs were out here several hrs on the road etc. This is my signal Level as of now.. quote: Downstream Channels Power Level: Signal to Noise Ratio: Channel 1: -3.7 dBmV 37.5 dB Channel 2: -3.5 dBmV 37.7 dB Channel 3: -3.8 dBmV 37.1 dB Channel 4: -4.0 dBmV 37.5 dB Channel 5: 0.0 dBmV 0.0 dB Channel 6: 0.0 dBmV 0.0 dB Channel 7: 0.0 dBmV 0.0 dB Channel 8: 0.0 dBmV 0.0 dB Upstream Channels Power Level: Channel 1: 40.7 dBmV Channel 2: 0.0 dBmV Channel 3: 0.0 dBmV Channel 4: 0.0 dBmV Will keep you updated. -- Support »www.minutemanproject.com/
	to forum · permalink · 2012-08-16 22:06:50 ·
dvd536 as Mr. Pink as they come Premium join:2001-04-27 Phoenix, AZ kudos:4	reply to acid343211 said by acid343211: I have been a Cox customer Since Jun 2001 am getting treated like dog crap Drop service for 91 days then re-sign up. as a "new customer" you'll get preferential treatment!
	to forum · permalink · 2012-08-17 11:27:45 ·
dvd536 as Mr. Pink as they come Premium join:2001-04-27 Phoenix, AZ kudos:4	reply to merlock said by merlock: You don't have a Motorola modem do you? Sounds like what I went thru before I junked mine. been there done that. the moto D3 modems are JUNK!
	to forum · permalink · 2012-08-17 11:36:14 ·
acid343211 Hallo lisa Aus Amerika Premium join:2001-08-31 Byron, GA 2 edits	reply to acid343211 The Person that was at my house acted in a professional manner he toke his signal meter to several area's down the line,he did find some issues plus there were some Issues on the main line. So far its going strong!!!!!! This is my latest Signal test quote: Downstream Channels Power Level: Signal to Noise Ratio: Channel 1: -5.1 dBmV 37.5 dB Channel 2: -5.1 dBmV 37.5 dB Channel 3: -5.1 dBmV 37.1 dB Channel 4: -5.3 dBmV 37.3 dB Channel 5: 0.0 dBmV 0.0 dB Channel 6: 0.0 dBmV 0.0 dB Channel 7: 0.0 dBmV 0.0 dB Channel 8: 0.0 dBmV 0.0 dB Upstream Channels Power Level: Channel 1: 40.7 dBmV Channel 2: 0.0 dBmV Channel 3: 0.0 dBmV Channel 4: 0.0 dBmV Hawaii -- Support »www.minutemanproject.com/
	to forum · permalink · 2012-08-17 11:39:35 ·

US Cable Support > Cox HSI > [GA] COX Rude Reps.

Re: [GA] COX Rude Reps.