I left my DSl service for Comcast a year ago and I did not want to make that move. Sure DSL is slower but it worked for me. I left because of the absolutely crappy service Qwest/Century Link offered. Sure Comcast is just as bad but at least I am getting higher bandwidth for the same cost. Too bad these large companies simply miss Customer Service as something to sell besides high speeds. I'd gladly take slower bandwidth for high end customer service.