TekSavvy → Re: Terrible Terrible TekSavvy / Bell Story

I know you worked there, but i don't think emailing the agents would fix it. At our office though email is MANDATORY to read when you have any to open and read half the office doesn't do it.

I find it a lack of respect for the job personally and if it were my employees i'd lay the hammer down. Threat of loosing the job will either smarten up the group or weed out the crappy agents that don't care to educate themselves.

I don't know what internal issues there are that you may know about so i cannot comment on that of course lol

Been quite a few years since i worked at any office since i own my own business but this was how it was always done. No one cared enough.

Ah worked there for many years and loved it so much that took too much to heart and had to leave on health issues.

But just got annoying when agents email management for a issue or change to help out, and you would get a angry message back or a sarcastic replay back, which would cause the ball to stops there and not get to the proper people that will listen or fix the issue.

Now don't get me wrong, i will still refer people to Teksavvy. Just I will be doing their support on all levels, instead of the new Teksavvy techs. So they don't have to worry about DMC charges.