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implode

join:2009-09-06
Columbia, MO

[MO] Temporary outtage Columbia, MO.

I call in the phone line, and they have no idea about problem...get a long spiel about call volume due to digital transition. Then a long spiel about how to install a digital box...and that loops and never get chance to talk to an operator.

Great customer service...just disable your phone line any time you have high volume.


MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75

You shouldn't have had to deal with all of that trouble. I am showing the modem is online at the moment. What types of service trouble are you seeing?



craftclub

join:2012-07-13
Columbia, MO

reply to implode
Outage started between 1pm~2pm today.

Very strange.. I can get phone but not Internet in Columbia, MO.
I've reset my modem twice. CableTV is ok. Called in to tech support, it says high call volume, cannot direct person but auto-voice message saying due to digital conversion in my area.



craftclub

join:2012-07-13
Columbia, MO

Just got a call from my daugther.. saying our home Internet is working again.



MediacomChad
Mediacom Social Media Relations Team
Premium,VIP
join:2010-01-20
Gulf Breeze, FL
kudos:75

Good to hear! Let me know if you have any other issues.


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