said by cablegeek01:the flashing up and downstream lights usually means that the modem is trying download new firmware. Charter's provisioning system will try and keep all supported modems on the latest firmware. If you open a browser, enter 192.168.100.1 and go to the info page, what firmware is your modem running?
Here's all the info:
HelpModel Name: SB6121
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.1-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.
Hardware Version: 5.0
Serial Number: -snip-
Firmware Build Time: May 12 2011 15:15:14
StatusDOCSIS Downstream Channel Acquisition Done
DOCSIS Ranging Done
Establish IP Connectivity using DHCP Done
Establish Time Of Day Done
Transfer Operational Parameters through TFTP Done
Register Connection Done
Cable Modem Status Operational
Initialize Baseline Privacy Done
Cable Modem Operation Value
Current Time and Date Aug 16 2012 16:58:50
System Up Time 0 days 0h:4m:13s
SignalDownstream Bonding Channel Value
Channel ID 193 194 195 196
Frequency 723000000 Hz 729000000 Hz 735000000 Hz 741000000 Hz
Signal to Noise Ratio 37 dB 37 dB 38 dB 38 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
2 dBmV 2 dBmV 3 dBmV 3 dBmV
Upstream Bonding Channel Value
Channel ID 2
Frequency 26400000 Hz
Ranging Service ID 1985
Symbol Rate 5.120 Msym/sec
Power Level 47 dBmV
Upstream Modulation [3] 16QAM
[3] 64QAM
Ranging Status Success
Signal Stats (Codewords) Bonding Channel Value
Channel ID 193 194 195 196
Total Unerrored Codewords 12446343 11612137 11612314 11612492
Total Correctable Codewords 17 0 0 0
Total Uncorrectable Codewords 643 565 548 518
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How long does a firmware update take? I left this thing on all night in the event that was the issue, but it's still flashing at me almost 24 hours later. Also, at the moment I've got the Cisco modem provisioned on my account. Do I need to switch over to the 6121 before it will be able to download firmware?