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Fergless
Premium
join:2008-04-19
Toronto, ON
kudos:1
reply to meitsme

Modem and Check ticket.

If you ordered the 18 or 28Mbps service the MT130U is the correct Modem for that (DOCSIS3) It's shipped by default for those services.

Sound like you're not activated yet, so if you can IM me your Cable username, ticket# and the last 4 #'s on your credit card I can check.

Tks



meitsme

@marchnetworks.com

Thanks for your quick resonse.

I do not have userid at this point but my ticket # is HJQ-65171.
Could you please check it?

Thanks.



meitsme

@marchnetworks.com
reply to Fergless

Thanks for quick response.

I do not have userid at this point but my ticket # is HJQ-65171.
Could you please check it?



Fergless
Premium
join:2008-04-19
Toronto, ON
kudos:1
reply to meitsme

Check your ticket, Glenna has just replied to it.

Tks



meitsme

@marchnetworks.com

Thanks for your help but still problem of installation of internet service has not resolved. I have not received any update on open ticket HJQ-65171 after Friday. Could you please check the status of ticket and send me latest update?

Thanks



Fergless
Premium
join:2008-04-19
Toronto, ON
kudos:1

1 edit

I can, but I need you to register here and send me an instant message with your account info, including the last 4#'s on your Credit Card.
If there were any updates they would be in a reply on your ticket.

Tks