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lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI
reply to anterograde

Re: [LA] Baton Rouge Packet Loss

said by anterograde:

That really seems like a cop-out answer from them, in my opinion.

I'm going to tell them it isn't a priority to pay my bill due to still having to correct outages from their service.

Nope it isn't, there are rules in place for stuff like this. I had a noise issue last year, and we got hit by a bad storm that knocked out a lot of customers. So there job is to get as many people back online, and then start dealing with these kind of problems. I was told at least a couple weeks wait before they would look into my issue further. You may not like it, but its there job to get customers back online, and not worry about one person's problem.

anterograde

join:2012-06-15

I guess that makes sense. Still frustrated though. Thanks for the replies to all that contributed, my tech will be here Wednesday and I'll let you all know what he says.


anterograde

join:2012-06-15
reply to anterograde

So...something interesting happened, starting this morning, here's an image of the past 6 hours...

»i.imgur.com/lnlSk.png

heres a closeup of a 5 minute snippet: »i.imgur.com/NBoZ7.png

Just an odd pattern.


lilstone87

join:2009-04-09
Portsmouth, VA
kudos:3
Reviews:
·Cox HSI

The bottom pic I am sure I can explain. The modem is load balancing on the upstream, and with most likely a noise issue. The modem is jumping threw the different upstream channels. As a little while back I seen the same pattern with pingplotter, and it was because a of noise issue I was dealing with, and the modem was bouncing around to find a better channel. Sadly all the channels were being affected. There a small chance it could be something else, but I think it same problem I had. Luckily for me once my cox area started upstream channel bonding that problem stopped.

I have dealt with an on, and off noise issue on the upstream for over a year and a half. So I just hope for you guy's sake, if indeed its a noise issue, the local cox crews don't have to much trouble finding the source of the noise. As you could be like me still dealing with on, and off noise issue's. That are just a pain in the ass, and will cause plenty of problems related to packet loss, and unsteady connection with modem resetting randomly.


Squirrely7

join:2012-09-04
Baton Rouge, LA
reply to anterograde

You're not alone in this. I have been having the same exact issue over the last month or so. It's been getting worse and worse over time.

Here is a RRD graph from my router measuring the WAN adapter quality/packet loss from yesterday. Pretty abysmal! Forget any online games haha, they are unplayable. :




I have a tech scheduled to come out on Friday. Hopefully he can figure it out.

komseh

join:2011-04-14

Any updates from your tech visit yesterday? Maybe they fixed something over here, because this is the longest period of time where I've had 0% packet loss since the problem started on August 27.


Fingers crossed!

Also, what's up pfsense buddy


anterograde

join:2012-06-15

My tech came out and replaced some wire coming from the pole outside to somewhere above my apartment. Everything was fantastic from that morning, until now. Glad to hear everything is working well for you, problems started last night for me, I believe.


anterograde

join:2012-06-15
reply to anterograde

Anyone else's problems still persist?