http://www.dslreports.com/forum/Re-Modem-and-Check-ticket-27431011 en Fri, 24 May 2013 12:18:11 EDT Fri, 24 May 2013 12:18:11 EDT http://www.dslreports.com/forum/Re-Modem-and-Check-ticket-27443608 If there were any updates they would be in a reply on your ticket.

Tks]]> http://www.dslreports.com/forum/Re-Modem-and-Check-ticket-27443608 Mon, 20 Aug 2012 16:25:56 EDT http://www.dslreports.com/forum/Re-Modem-and-Check-ticket-27442908
Thanks]]> http://www.dslreports.com/forum/Re-Modem-and-Check-ticket-27442908 Mon, 20 Aug 2012 13:54:30 EDT http://www.dslreports.com/forum/Re-Modem-and-Check-ticket-27431256
Tks]]> http://www.dslreports.com/forum/Re-Modem-and-Check-ticket-27431256 Thu, 16 Aug 2012 12:34:07 EDT http://www.dslreports.com/forum/Re-Modem-and-Check-ticket-27431134
I do not have userid at this point but my ticket # is HJQ-65171.
Could you please check it?]]> http://www.dslreports.com/forum/Re-Modem-and-Check-ticket-27431134 Thu, 16 Aug 2012 12:11:08 EDT http://www.dslreports.com/forum/Re-Modem-and-Check-ticket-27431112
I do not have userid at this point but my ticket # is HJQ-65171.
Could you please check it?

Thanks.]]> http://www.dslreports.com/forum/Re-Modem-and-Check-ticket-27431112 Thu, 16 Aug 2012 12:08:03 EDT http://www.dslreports.com/forum/Modem-and-Check-ticket-27431068
Sound like you're not activated yet, so if you can IM me your Cable username, ticket# and the last 4 #'s on your credit card I can check.

Tks]]> http://www.dslreports.com/forum/Modem-and-Check-ticket-27431068 Thu, 16 Aug 2012 11:54:16 EDT http://www.dslreports.com/forum/how-to-reach-someone-at-acanac-for-an-emergency-27431011
Now, I have received the Modem after talking to Emergency department but it is not which I had ordered. I had order Motorola SB5101N and I have received Huawei MT130U. Also, I am facing the problem to start internet service with this Modem.

I follow instructions in document and trying to visit first website google.ca and getting following error with Rogers Activation Screen.

"We are having technical difficulties attempting to connect your modem to our network. Please call customer service at 1-888-ROGERS1 (1-888-764-3771)"

I tried to call Rogers and they asked me to talk to Acanac.

I tried to call Acanac Tech Support and wait on the phone for 2 hours 10 minuts and 45 seconds but no luck to speak to anyone. After waiting this much time estimated time for wait was 111 minutes.

I do not have home phone and I rely on Acanac VOIP phone. So, at this point I do not have internet or phone. I called from my cell phone and wasted my time and money charged for day time minutes.

Not sure what needs to be done. I have opened the ticket but not sure when someone will respond and I didn't find any way to talk to someone over the phone.

Any clue how to reach someone at acanac who can help me to resolve this issue quickly?

Thanks]]> http://www.dslreports.com/forum/how-to-reach-someone-at-acanac-for-an-emergency-27431011 Thu, 16 Aug 2012 11:40:15 EDT