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Isitpossible

@start.ca

[Cable TV] Can we get 24 hr channel ordering service from Cogeco

Seriously Cogeco can you offer phone support 24/7 for people to call and order channels/programming ? I found out late what was on certain channels tonight and wanted to watch it but there was nobody available on the phones to deal with the situation. Even if you just had one person to do this I would be ok if there was a wait time. At least you would be trying to give us better customer service.


Celery

join:2004-01-19
St Catharines, ON

Re: [Cable TV] Can we get 24 hr channel ordering service from Co

Back in 2004/5 when I used to work there, they had some people staffed 24/7. I guess the rate increases didn't go to keeping people employed through the overnight hours.

rudeboy24

join:2002-10-14
Welland, ON
rate increases go to making profit's higher ..witch makes the share holders happy ...basically they say "F@#$ the customers we want the shareholder to be happy"


N0_Nam3

join:2002-06-14
Leamington, ON
i assume thats why they closed the local call centers aswell


urbanriot
Premium
join:2004-10-18
Canada
kudos:3
That's the second time you've written that in a thread, what local call centers are you referring to? The folks I talk to sound very local to me, like a half hour away kind of local.


Gone
Premium
join:2011-01-24
Fort Erie, ON
kudos:4
said by urbanriot:

That's the second time you've written that in a thread, what local call centers are you referring to? The folks I talk to sound very local to me, like a half hour away kind of local.

Maybe two and a half hours too, as I think they've got a call centre in Barrie.

HeadSpinning
MNSi Internet

join:2005-05-29
Windsor, ON
kudos:5
reply to urbanriot
A long time ago, there were local customer service people based in Windsor that served Leamington as well. That hasn't existed for a very long time.

I don't expect companies to have local call centres in every city. At least Cogeco doesn't offshore like other providers do.
--
MNSi Internet - »www.mnsi.net


N0_Nam3

join:2002-06-14
Leamington, ON
reply to urbanriot
the call centers that werent 1800 numbers


urbanriot
Premium
join:2004-10-18
Canada
kudos:3
Reviews:
·Cogeco Cable
said by N0_Nam3:

the call centers that werent 1800 numbers

Hm. I had no idea, I've always called the 1-800 numbers. Maybe even when we had a publicly accessible Cogeco building here in Niagara Falls... but that was more than a decade ago...

exseven
Premium,VIP
join:2003-05-23
L8E0G6
kudos:1
reply to N0_Nam3
The local windsor number routed to the call center in burlington since atleast 2003 when i started at cogeco.