said by CoxVegas:dfrandin,
The last time we forced customers to upgrade was to get rid of the last of the ancient DOCSIS 1.0 and 1.1 modems a few years ago.
The way that was done in AZ was disable DOCSIS 1.0/1.1 support overnight, though CS was clueless the tech Cox sent out that day showed up with a modem at the door and 2 options : sell us the one in his hand or buy one for free after MIR at circuit city, when asked why he said it was Cox's way of phasing out DOCSIS 1.x support
A little too much 'force' if you ask me, some notice would have been nice.