|reply to hm |
Re: Electronicbox Try To Steal Money From Their customer ???
said by hm :I don't know where you got that. The timeline looks like this: said by eboxnat:
We can easily modify your disconnection date, which is something we prefer doing. In your case, we did not have sufficient notice to prevent the automated payment from passing in your account.
Had you of contacted us 10 days sooner, once the invoice was sent via email, we could of easily reversed it and prevented this issue.
So what you are saying is, people need to give 30-days notice, PLUS and additional 10-days for your payment system.
So 40-days notice.
Even your policy seems to state something similar, 30-days + 5 days notice. total 35 days.
40 days or 35 days doesn't equate to 30 days notice to me.
Sound strange to you too?
August 2nd: When the customer officially had to cancel to avoid the charge.
August 7th: The last day that eBox could have aborted the payment, and cut the customer some slack without violating their no-refund policy
August 14th: The date the customer was charged for September
August 17th: The date the customer tried to cancel September
This is all very straight forward... The official policy is to cancel 30 days in advance to give enough time to stop automated payments. The technical system in place allows about a week beyond that as a buffer, letting customers do a late cancellation. In this case, the customer cancelled WAY too late.
The customer's complaints that he is paying for service that won't be offered is because he does not intend to use the service in the month of September, and so objects to paying for the month of September. However, the customer violated the policies they had agreed to (to provide a 30 day notice for cancellations). The customer agreed to the 30 day cancellation policy. The customer agreed to the no-refund policy (it's in eBox AUP on their website). eBox is within their rights to enforce the very straightforward terms that the customer has agreed to.
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