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axar

join:2012-08-17

[Extreme] spiking internet?

»img651.imageshack.us/img651/6601···test.png

same with browsing.. it doesn't load until i press refresh 5 times. eventually it loads. any ideas? wire problems perhaps?
was working fine before.

thanks!


technocar2

join:2009-05-29
Brampton, ON
kudos:2

said by axar:

»img651.imageshack.us/img651/6601···test.png

same with browsing.. it doesn't load until i press refresh 5 times. eventually it loads. any ideas? wire problems perhaps?
was working fine before.

thanks!

Reboot the modem, also post your signal levels.

trog

join:2001-03-25
Scarborough, ON
reply to axar

I was seeing a similar problem the other day along with MASSIVE degradation of speeds.

Got in touch with Rogers support and after the usual... disconnect of Router / connect PC to modem (DPC3825) with no change they saw a high packet loss occurring within the DPC3825.

Reflash of it seemed to resolve the issue.



elitefx

join:2011-02-14
London, ON
kudos:2

said by trog:

Reflash of it seemed to resolve the issue.

Yea, I don't know if you own this modem or not but this indicates a far larger problem with ISPs. They should not, under any circumstances, be permitted to flash/update privately owned modems. The manufacturer or Rogers should provide a download site (like ASUS with it's motherboards) where the owner of said modem can download and flash the latest updates himself. Firmware flashing is serious business and Rogers has no business altering privately owned equipment. Also, after some research, it seems these updates are barely tested as faulty firmware updates are becoming more commonplace resulting in the ISP needing to roll back the update to an earlier version.

trog

join:2001-03-25
Scarborough, ON

This was a reflash performed by Rogers.


axar

join:2012-08-17
reply to axar

resolved by reset.