Technical > Computer Hardware Help > Month old XPS 8500 will not boot?

Month old XPS 8500 will not boot?

The last time I saw this issue, it was a defective motherboard. If it is only a month old, contact Dell for a warranty repair.
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Learn from the past and look to the future.

sadly i have just done that, and because i work so many hour and have a long commute i can't be home for a repair person to show at my house, so i asked them because this is such a new pc can they replace the computer and i will mail back this defective one and they refuse to work with me. They tell me i should take off from work.

Is it possible to have a trusted friend or relative to be at your place when Dell sends a tech there?
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Learn from the past and look to the future.

sadly no, they all work or live far away. I mean this is a brand new computer.

reply to mab631
The last time I saw a power supply with an okay light, and the motherboard with the 'energized light' all lit and unable to boot, it turned out to be the PSU and not the motherboard. Not sure why the PSU could give positive signals in the energized state and yet not boot. My guess is that one is a much lower power state and then everything is fine. But when you draw some serious current, the PSU craps out.

If you have a spare PSU or one you can swap out, might be worth a try rather than dealing with Deal service.

reply to mab631
If Dell is willing to send a tech out to fix your brand new computer, then you need to find a way to be there to meet them.

If my brand new expensive computer broke and I needed to be at my house for a technician to show up, you better believe I would leave work for a couple hours to make it happen.

reply to bbear2
well whats weird is the power supply fan does the same thing, power on and power off. I just can't believe that Dell won't just replace the pc and sell this one as a refurbished unit. Like i said its brand new, if it was a year old i wouldn't ask for a replacement and i would buy a new computer (just not a Dell). But to be hung up on by customer service and that it is my fault that I am a hard working person who has a job and goes to school at night.

Ghastlyone is not that easy for the private company I work for. If i could i would but I can't. I also live about 2 hours in rush our traffic away from my job so i would need to take pretty much the whole day off. Which my boss will not approve.

again not a possibly, the office building\company i work at does not allow vistors of any kind to enter my office workspace because of data sensitive material.

Will they let you ship the entire system to them if you are unable/unwilling to work with their repair availability?

reply to mab631
Some people forget that not everyone has an open office with liberal visitation policies. Think about nurses, ER staff, doctors in hospitals, or even a call center operator , etc. And Dell thinks they are making things convenient for their customers?

Any chance you can completely return it where you bought it and start over?

I bought it from Dell directly thinking that would make my life easier in life. I don't have any of the original boxes and to be honest i feel i shouldn't have to pay for shipping a 30lb computer with no fault on my end. Their warranty clearly states "In some cases, where we can determine over the telephone that a replacement Computer Device will be necessary, we may in our discretion,
ship you a replacement Computer Device immediately. However, if you fail to return the damaged Computer Device to us, you agree that you are responsible for the retail price of the replacement
Computer Device." But will not help me out, I have no problem doing what this policy states which is i get a new desktop(unit) and i ship the old unusable unit back. Thank you bbear2 for understanding about my job.

Did you purchase it using a Credit Card?
If Dell is unwilling to work with you to resolve this, then call the credit card customer service #, and put the charge in dispute.
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If You're Unsure, "RTFM"... If You're SURE, "RTFM" Anyway.

reply to mab631

psafux they don't even want to do that. But i did want to bring this to your guys attention that what i did was post is in the warranty, so why is Dell not honoring that? Also could this be more than just a motherboard issue?

reply to mab631