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Abyss1992

join:2012-08-18
Walton, WV
reply to DrStrangLov

Re: [Exede] dis-satisfaction

»imgur.com/YCfQO dual monitor set up now so bear with me here
:::.. Download Test Results ..:::
Download Connection:: 2971 Kbps or 2.9 Mbps
Download Test Size:: 2.3 MB or 2346 kB or 2401843 bytes
Download Speed:: 371 kB/s
Tested At:: »TestMy.net version:12
Validation Link:: »testmy.net/db/0YUC5Ze
Test Time:: 2012-08-28 08:22:47 Local Time
1MB Download in 2.76 Seconds - 1GB Download in ~47 Minutes - 53X faster than 56K
This test of exactly 2346 kB took 6.315 seconds to complete
Running at 30% of hosts average (Wildblue Communications)
User Agent:: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.4

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Broadband Companys worst nightmare


DrStrangLov

join:2012-03-28

I think calling your service provider may resolve your issue; having that exclamation point on Tria menu would suggest there is an issue.

Btw, how long is your cable, and what is model info?


Abyss1992

join:2012-08-18
Walton, WV

1 edit

about 10 FT and there are no markings what so ever plus i already called them about a month ago and they said it would cost $100 for a guy to come out and fix and up until the middle of this month i had no complaints because my speed was great

also my TRIA has had that mark since install


DrStrangLov

join:2012-03-28

One needs a minimum of 20' of solid copper RG-6 coax, and idealy, around 40' of it.

One has, as I recall, about 90 days after install for them to make it right. Read your contract.

If someone put in 10' they are not following Exede's guidelines.

They say short coax runs will destroy the TRIA much sooner.



Abyss1992

join:2012-08-18
Walton, WV

i'v had it for 5 months so i can't get a service call for free i don't see why i have to pay them to fix there own equipment and mistakes


DrStrangLov

join:2012-03-28

Who is your provider?

Exede...DISH....NRTC....etc?



Abyss1992

join:2012-08-18
Walton, WV

Exede


DrStrangLov

join:2012-03-28

Using this email address: viasatlistens@viasat.com

Just a short letter explaining your installer installed to short of RG-6 cable (10'), your download/upload speeds are reduced and erratic, and your SNR value is too low.

I would give a name, telephone number, and best time to get in contact with you.

By looking at your SVT tab on their side, they should see the issue.



Abyss1992

join:2012-08-18
Walton, WV

and what exactly will this do i'll still have to pay to get it fixed
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Broadband Companys worst nightmare


DrStrangLov

join:2012-03-28

It won't cost you a nickel if installed improperly....as I understand.

The installer will "eat it."

If there is 10' of RG-6, that is a NO, NO!



Abyss1992

join:2012-08-18
Walton, WV

i hope so its been a crappy 2 1/2 weeks of this "service" if you will also what can i do about an over loaded modem with my HN9000 Hughes net one i could reboot it from the menu with this on i can't mind you im not new to the internet or networking in general its just how satellite internet is set up that throws off some of my knowledge of the subject


DrStrangLov

join:2012-03-28

Just keep it plain and direct to the point.

Like,

Here are three issues I am having:

1. Install Defective - Installer used only 10' of RG-6 coax

2. Low Rx SNR: 3.7 dB

3. Erattic Speeds = Explain

Oh, telephone number and name should be same as account info.



Abyss1992

join:2012-08-18
Walton, WV

and how quick should i see a repair
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Broadband Companys worst nightmare


DrStrangLov

join:2012-03-28

Just send an email...



Abyss1992

join:2012-08-18
Walton, WV

done
and i hope to see speeds like yours when this is done i only got around 1mb/s down on a torrent before i hope i can get better after
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Broadband Companys worst nightmare