Topic '[OOL] Slow/Timeouts today in CT' in forum 'OptimumOnline' - dslreports.com

Re: [OOL] Slow/Timeouts today in CT

Wed, 22 Aug 2012 21:06:38 EDT

disy posted : I got an email stating the same thing - I was absolutely amazed.

Re: [OOL] Slow/Timeouts today in CT

Wed, 22 Aug 2012 18:48:46 EDT

jcondon8 posted : I just got a voicemail at work from Cablevision about this outage. They said it multiple equipment failures and they have added more equipment to make it more reliable.

Also will be issuing a $15 credit for the outage. We barely use the cablemodem and I am not even sure we had any issues.

Wonder if we will get a credit on my home account?

Re: [OOL] Slow/Timeouts today in CT

Wed, 22 Aug 2012 07:19:01 EDT

cueship posted : Oh no, this definitely wasn't malware. I wasn't talking about those kinds of redirects. I meant network redirects because of a Cisco hardware issue on OOL's end.

About an hour after making my post last night I too noticed that all of the issues seemed finally rectified. But when I made the post it was definitely still the same shit with some sites hanging, not connecting, slow to respond, etc.

Thanks for the welcome... I've actually been a lurker on this site for about the past decade or maybe even more.

said by jaa:

said by cueship:

There are still major packet loss, connectivity and redirect issues, though.

Re: [OOL] Slow/Timeouts today in CT

Wed, 22 Aug 2012 06:26:01 EDT

jaa posted :

said by cueship:

There are still major packet loss, connectivity and redirect issues, though.

Welcome to DSL Reports!

If you are getting redirect issues, you seem to have a different issue. You might want to check for malware on your computer. That is not a symptom of the issues yesterday, which seem to be resolved for other users.
--
NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.

Re: [OOL] Slow/Timeouts today in CT

Wed, 22 Aug 2012 05:03:03 EDT

Bob posted : The only "alert" I see if from Global Automall. :p And this one: "Celebs Share New Bikini Pics!" And that video doesn't work.

Re: [OOL] Slow/Timeouts today in CT

Wed, 22 Aug 2012 00:13:49 EDT

JohnILM posted : There's a little SERVICE ALERT on the optimum.net homepage if anyone cares.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 22:42:50 EDT

cueship posted :

said by jaa:

I saw on the news they were blaming some communication interruption on the train derailment outside Baltimore. Doubt this had anything to do with the CV issues, but the internet is not perfect.

More likely something more local with CV - either their network or one of their peering connections.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 22:42:44 EDT

cueship posted : I don't think so. Maybe some of you just think it's fixed because you're able to surf the net and not get booted from your cable modem like earlier today. There are still major packet loss, connectivity and redirect issues, though. Same shit that's been going on since early this morning.

said by TheWiseGuy:

Well, Wilt posted in Yahoo cv tv group "Yes, all should be up and working now." So you might have a different problem then what hit most of us.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 22:36:24 EDT

Subaru posted : I thought it was just me.. pretty much from 10 AM onwards I had issues any sites with large amount of pictures was a no go.. unable to sign in with my PS3.. so I was like screw it.. went to bed and woke up around 4 PM and everything seems to be back to normal.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 22:36:22 EDT

jaa posted : I saw on the news they were blaming some communication interruption on the train derailment outside Baltimore. Doubt this had anything to do with the CV issues, but the internet is not perfect.

More likely something more local with CV - either their network or one of their peering connections.
--
NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 22:21:13 EDT

TheWiseGuy posted : Well, Wilt posted in Yahoo cv tv group "Yes, all should be up and working now." So you might have a different problem then what hit most of us.
--
Warning, If you post nonsense and use misinformation and are here to argue based on those methods, you will be put on ignore.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 22:17:50 EDT

cueship posted : Ditto. Still having major connectivity/routing issues here in Bedford Hills, NY as of 10:17 PM. It's extremely frustrating when your job relies on the net.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 22:14:04 EDT

Solitude posted : Packet loss in Yorktown, NY. Those of you saying it's fixed - it's most likely not. It's on and off.
--
"We are the music makers, and we are the dreamers of dreams."

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 21:35:59 EDT

momcat1 posted : Boy am I glad I was at work today! Just checked my line monitors, and the others in Dutchess and Westchester.. The line monitors reported total outage from around 10:30 this morning til around 4:00 this afternoon. Good thing too no one at home had an emergency, that was our phone, too.

Too much to expect to have reliable cell signal at the house.

I really dodged a bullet on that one. Hubby was off today, and he was home. At least the weather was nice - he found stuff to do outdoors.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 18:31:02 EDT

jaa posted : yep - working ok here in CT now.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 18:26:16 EDT

ChuckGreene posted : I live in westchester and the internet service has been going in and out. Like modem having all the lights on but still no network. I restarted it and it was refusing to complete the cycle.

I unplugged the power, unscrewed the coax, reconnected the power, waited couple of seconds and then reconnected the coax.

It worked, but still the service goes in and out.

Also some pixelation and sound jittering going on. NOt sure if that is outage related but.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 18:15:09 EDT

jcondon8 posted : Looks like we are back to normal a bit before 6pm.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 18:12:19 EDT

TamaraB posted :

said by Bob:

said by TamaraB:

I am across the street from the NY Botanical gardens in Bronxwood. I have boost plus, no TV or phone.

This is a sign that you should go for a walk in the gardens!

Just returned from a nice long walk in the gardens. Found that the modem is no longer flipping out. Flipped on the computer and all looks like it's back to normal. Can reach all my normal sites, and the speed looks normal too:
[att=1]

Wonder what the big failure was all about.

Bob
--
"Remember, remember the fifth of November.
Gunpowder, Treason and Plot.
I see no reason why Gunpowder Treason
Should ever be forgot."

"People should not be afraid of their governments. Governments should be afraid of their people"

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 17:58:09 EDT

Bob posted :

said by yepsame :

some people lost big bucks thanks to this prolonged outage

Which is why someone who has a business that relies on an Internet connection should have a backup or at least a service level agreement.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 17:47:37 EDT

JohnILM posted :

said by yepsame :

See the replies below, some people lost big bucks thanks to this prolonged outage and this board represents probably 0% of OOL users when you round.

A 14 hour problem is a big deal.

I'm sure people did. CV no where guarantees 100% always on service. I feel bad for them, no doubt, but 14 hours of no service does not equate to not paying for 706 hours of service.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 17:44:20 EDT

thekfc posted : My wife just texted me & told me that it was up.....Bronx 10456.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 17:43:23 EDT

SIRY posted : online chat support gave me $2.66 credit for the outage

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 17:34:08 EDT

anon posted : See the replies below, some people lost big bucks thanks to this prolonged outage and this board represents probably 0% of OOL users when you round.

A 14 hour problem is a big deal.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 17:25:55 EDT

Bob posted :

said by Wilt :
nasty problem, obviously, sorry for all the grief

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 17:14:00 EDT

ciufo04 posted : Well, I tried a ping test and it told me it was unable to do it because it couldn't connect to the server. Most of them I tried. Idk. Still connect to certain things. Some stuff is fixed but not all. That is a long list of places and miles that can't do anything too.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 17:07:28 EDT

bcronin posted : Yep had issues way up here in Hyde Park as well, so it covered pretty much the entire footprint.
--
bc

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 16:49:52 EDT

jcondon8 posted :

said by SHoTTa35 :

The other thing though, I wonder how much money was lost in retail today. Everywhere I went to couldn't do credit/debit cards (I had cash but just heard people talking) since internet was down as well.

I wonder if this is why my local Dunkin Donuts wasn't taking plastic this morning.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 16:41:12 EDT

cablev3ngi posted : Seem to be ok here... for now.

Anyone know of a realtime map that shows internet problems at least in the tri-state area? Is that even possible?

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 16:33:55 EDT

anon posted : This has been an issue since 3:30 am server monitor system woke me up, in Stratford,CT still an issue, my clients in Stamford, CT and Westchester county still having the issue, Someone just had to mess with the routers last night.... looks like someone blew away all the static routes on a major Router in the OOL NYC core...

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 16:33:43 EDT

anon posted : I can't change it but maybe a MOD can change it to:

Internet Slow/Timeouts on Cablevision/OOL today

or whatever they prefer.

Odd thing though my voice modems weren't affected (8 lines total). Good thing though as business would have been shutdown.

The other thing though, I wonder how much money was lost in retail today. Everywhere I went to couldn't do credit/debit cards (I had cash but just heard people talking) since internet was down as well.

My bosses design store lost sales today as nobody walks around with $10,000 in cash or go pull it out the ATM. LOL. Some of the stuff in there cost that much (rich little towns around here) so when they couldn't process cards, the customers just left.

Seems to be working now though as of 4:33pm EST

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 16:30:36 EDT

jcondon8 posted :

said by cablev3ngi:

Can confirm problems earlier, now as of 4:15PM connection seems to be solid. So hopefully its fixed ?

My wife called an hour ago with problems. She just texted me still not able to reach a bunch of sites.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 16:29:05 EDT

cablev3ngi posted : Can confirm problems earlier, now as of 4:15PM connection seems to be solid. So hopefully its fixed ?

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 16:25:13 EDT

jcondon8 posted : Also having issues in Dutchess county.

Here at work in Westchester we have Lightpath and it has been fine though.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 16:10:36 EDT

ciufo04 posted : Still can't sign into ps3 or skype though. Some websites are starting to working again.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 16:07:54 EDT

JohnILM posted : OP should change the Subject of the original post to include NY et.al. on top of CT so that other thread makers will look in here.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 16:03:36 EDT

JRW2 posted : I've been seeing this for days now, I guess my issues are unrelated... :huh:

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 16:01:45 EDT

anon posted : How can you not have spare hardware ready to go if you're running an ISP?

Does OOL offer service credits at all?

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 15:55:08 EDT

JohnILM posted : I find this one funny...

... I know when the internet goes down it's annoying, but it's funny how some people think a few hours of outage equates to not paying for an entire month.

twitter screen cap

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 15:49:27 EDT

anon posted : Was just gonna post that it started for me at about 3:27pm EST. Seems 90% back to normal now.

(3:31 now :D)

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 15:47:26 EDT

max pl posted : yah i think its fixed

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 15:47:00 EDT

Parth posted :

said by JohnILM:

It's funny that people are commenting/complaining on twitter to @cablevision which is actually Cablevisión Argentina.

»d.pr/i/5IIH+

Hahaha. :P

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 15:43:37 EDT

JohnILM posted : It's funny that people are commenting/complaining on twitter to @cablevision which is actually Cablevisi�n Argentina.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 15:27:36 EDT

disy posted : wow, just came back screaming fast - hopefully it stays this way

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 15:15:39 EDT

Ap5000 posted : I just spoke with them and they still have no ETA. They mentioned something about it being a hardware issue and waiting on the Cisco guys.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 15:14:30 EDT

disy posted : I wish optimum would give an update. I sat on hold then did silly troubleshooting with tech. She had no idea or info on the outage.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 14:44:32 EDT

pshifrin posted : My remote book keepers can't do payroll today because of this. I'm on my LTE iPad's personal hotspot in the meanwhile. Speeds are so good I hardly notice i'm on LTE!

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 14:40:19 EDT

anon posted : Been a disaster here all day long. Sometimes it's up, sometimes it's down. When it is up, can't access half the internet or a site will just time out.

The length of this outage is unacceptable, we are hamstrung here and have been all day.

I really wish Cablevision didn't have a monopoly in my area, would drop it for FiOS in an instant.

Location: Westport, CT

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 14:37:42 EDT

Bob posted : I see on the Line Monitors that your area went to hell around mid-day:
»/testhistory?view=67

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 14:35:18 EDT

sunny8294 posted : My brother in the Bronx just told me he is having trouble to go to any site. Not totally offline but slow as hell; Google takes 15 mins. to load. Tried power cycling everything but no dice.
--
.:: Sunny ::.

Re: [OOL] Slow/Timeouts today in CT

Tue, 21 Aug 2012 14:34:56 EDT

anon posted : In Norwalk, CT - lots of timed out / failed requests ..

seems to be getting worse as the day goes on ..