TamaraBQuestion The Current Paradigm Premium Member join:2000-11-08 Da Bronx ·Verizon FiOS Ubiquiti NSM5 Synology RT2600ac Apple AirPort Extreme (2013)
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TamaraB
Premium Member
2012-Aug-21 1:45 pm
[OOL] Cablevision down in the BronxMy network connection. Boost Plus, went suddenly dead. The modem just cycles through it's startup routine, then starts over. Powering it off/on makes no difference.
The Optimum service number has been busy for half an hour. I finally got through and a recorded message said they are aware of the outage.
I am using my backup connection through Clearwire.
Anyone know how extensive this outage is? They gave no indication on the recording if it was local or city-wide.
Bob |
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Bob4Account deleted join:2012-07-22 New Jersey |
Bob4
Member
2012-Aug-21 2:01 pm
said by TamaraB:Anyone know how extensive this outage is? Apparently multi-state now - » [OOL] Slow/Timeouts today in CT |
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ratman023 to TamaraB
Anon
2012-Aug-21 2:34 pm
to TamaraB
been out here too since i woke up. internet and phone |
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new user
Anon
2012-Aug-21 2:48 pm
i just got a new connection with optimum online like a few hours ago for the first time since i just switched to cable and guess what i have the cable guy install it and then tell me "oh by the way theres an outage in this area" ... i was like huh, so now i just connected my internet and i cant even go online because of this damn outage....PS: im using my Verizon LTE phone via USB tether to go online for now |
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Anarcho Premium Member join:2012-06-25 |
to TamaraB
hurray for verizon LTE unlimited data |
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simple to TamaraB
Anon
2012-Aug-21 3:53 pm
to TamaraB
It has been up and down all day in upper westchester. |
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Semajx77 to TamaraB
Anon
2012-Aug-21 4:01 pm
to TamaraB
Thanks I live in the bronx too and my Internet is down also. |
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to TamaraB
Went down this morning for me.
I went to OOL store to exchange my modem (it was dying) & there were a few people there who said that they too had no service. |
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to TamaraB
My internet and phone has been down since this morning too and it just came back at 4pm. I had a feeling it was a big outage when I called CV and the phone lines were busy. |
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to TamaraB
Just FTP'ed into my server at home sitting behind a Cablevision modem via BOOST. All is well there.
I'm in the Bronx, 10462 |
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albundles
Anon
2012-Aug-21 4:39 pm
My ool is back on but the optimum voice is still down... |
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bronx2 to TamaraB
Anon
2012-Aug-21 4:42 pm
to TamaraB
My internet has been out and then spotty. I can use my skype but the webpages only load if I can find the IP address. I'm in the Bronx too. It went out about 3:15 AM. I called a few hours later and heard a recording that it was a major outage that it should be up by 9 AM. That didn't happen. I've been able to load webpages normally once or twice. Service is very spotty. |
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to TamaraB
Nobody in this board has jobs I take? How is everyone is behind their residential cable connection during the day? |
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said by tired_runner:Nobody in this board has jobs I take? How is everyone is behind their residential cable connection during the day? You could have OOL Boost, etc for Business. I have it for my business but I am on LI and had no issue today. |
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bcronin Premium Member join:2004-03-27 Hyde Park, NY |
to tired_runner
Um, work from home? -- bc |
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TamaraBQuestion The Current Paradigm Premium Member join:2000-11-08 Da Bronx |
TamaraB
Premium Member
2012-Aug-21 6:15 pm
See here:» [OOL] Slow/Timeouts today in CT for the OOL outage thread. |
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Rojo31 join:2009-04-14 New York, NY |
to TamaraB
FWIW no problems at this Bronx connection. |
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TamaraBQuestion The Current Paradigm Premium Member join:2000-11-08 Da Bronx |
TamaraB
Premium Member
2012-Aug-21 10:15 pm
said by Rojo31:FWIW no problems at this Bronx connection. Your connection was up all day? |
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Rojo31 join:2009-04-14 New York, NY |
Rojo31
Member
2012-Aug-21 11:19 pm
nm |
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Rojo31 |
to TamaraB
said by TamaraB:said by Rojo31:FWIW no problems at this Bronx connection. Your connection was up all day? Don't know about all day, just when I made the post. Are you still having trouble? |
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sandman9r Premium Member join:2003-11-09 Franklin Square, NY |
to TamaraB
Service was down on 8/21 in the Bronx for me too. I'm in Melrose. First, I had no internet but my OV was working. Then OV went out too.
When I called CV, it was busy. I figured it had to be a known outage.
This was the first time in a decade that CV service was out in my area. All seems normal now. |
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TamaraBQuestion The Current Paradigm Premium Member join:2000-11-08 Da Bronx ·Verizon FiOS Ubiquiti NSM5 Synology RT2600ac Apple AirPort Extreme (2013)
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to Rojo31
said by Rojo31:Don't know about all day, just when I made the post. Are you still having trouble? No, but it was hard down from about 11:30am till around 4:30pm |
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irked Bronx
Anon
2012-Aug-22 8:50 am
In Riverdale, went out yesterday morning around 7:45 (8/21); out all day; went back up very briefly around 9:30 pm but crashed after a few minutes - still out as of 7 this morning (8/22). Recorded announcement on Cablevision phone number saying they're still working to resolve the issue. |
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If you want credit for the downtime, don't hang out speak with an operator. A few years ago when service was down for 3 days in the area of Brooklyn where I use to live. They refused to give credit because we didn't speak to an actual operator when we called, and hung up after hearing the recording. |
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jaa Premium Member join:2000-06-13 |
to TamaraB
They may give a credit, but it is worth your time? 1 day = $2? |
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to HardwareGeek
said by HardwareGeek:If you want credit for the downtime, don't hang out speak with an operator. A few years ago when service was down for 3 days in the area of Brooklyn where I use to live. They refused to give credit because we didn't speak to an actual operator when we called, and hung up after hearing the recording. They would have documented outages affecting you. When it is this large of an outage, I doubt you'll have trouble getting a credit for the outage. |
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@jaa when I was 3 days with out service they gave $20 credit, and @frdrizzt when we requested credit for no service for 3 days (large scale an entire neighborhood was out) they said since we never spoke to an operator to complain we weren't entitled to a credit. Took a supervisor to approve one. |
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TamaraBQuestion The Current Paradigm Premium Member join:2000-11-08 Da Bronx ·Verizon FiOS Ubiquiti NSM5 Synology RT2600ac Apple AirPort Extreme (2013)
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to jaa
said by jaa:They may give a credit, but it is worth your time? 1 day = $2? Yeah, I received a recorded message today saying I would get a one day refund "sometime in a future billing". Can't wait for the $2.00 sometime near christmas, it should help with seasonal shopping That call was preceded by several recorded calls saying they were still working on fixing the outage! I finally waited for the end of the recording, and was given the option to press one, and stop the "updates". What utter incompetence! Bob |
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to HardwareGeek
said by HardwareGeek:@jaa when I was 3 days with out service they gave $20 credit, and @frdrizzt when we requested credit for no service for 3 days (large scale an entire neighborhood was out) they said since we never spoke to an operator to complain we weren't entitled to a credit. Took a supervisor to approve one. Was it more hassle than waiting for a rep for yesterday's issue? 3 days continuous without service seems unlikely to be a CV area problem in most cases, unless this was like after the hurricane or something similar. When I worked in tech support there, a posted outage affecting your node was the same for credit purposes as a call. Start/stop times are listed with the outage. If it's just an issue affecting people connected to your tap, for example, it wouldn't register as a node outage, so you would need a call. |
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·Frontier FiberOp..
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to TamaraB
Alright.. The outage bug hit my zip code in the Bronx. Started around 7pm last night, came back about 20 minutes after. TV and Internet were out. For some reason I can fetch files from my FTP server a lot faster after this outage. Not complaining at all. |
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