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zaptor99

join:2004-05-02
Toronto, ON

[DSL] Good News - DSL upgrades

Good news item #1 - Customers who were on the 12Mbps speed in Ontario are being upgraded to 15Mbps free of charge!

Good news item #2 - 25Mbps customers now have 10Mbps upload speeds free of charge!

Good news item #3 – Quebec customers who were on the 10Mbps/300 GB package will receive a price decrease to $41.99!

»blogs.teksavvy.com/2012/08/21/ds···for-you/



The Flash
Go Leafs Go
Premium
join:2002-10-17
Toronto, ON
kudos:1

so I noticed 16Mb is completely gone...does that mean existing users get downgraded?

»teksavvy.com/en/res-internet.asp



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

1 edit

Notable Changes
- The 640Kbps & 2Mbps packages are no longer offered
o Existing customers will be grandfathered (pricing & speed)

- The Ontario 12Mbps package is being converted to 10Mbps
o The pricing will remain the same as it currently is

- The Quebec 10Mbps package pricing will be lowered to match the new Ontario 10Mbps package

- Existing Ontario 12Mbps customers will be converted to the new 15Mbps package
o Existing customers will be grandfathered price-wise

- The 16Mbps package is being converted to 15Mbps
o Existing customers are being grandfathered.

- The 25Mbps package will receive a free upload speed upgrade from 7Mbps to 10Mbps
o Pricing is to remain the same

All existing customers affected by the changes will receive an email
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )



DragonSpyre
Premium
join:2009-05-20
Aurora, ON

When will these updates/upgrades be rolling out? Will anything be required from users other then resetting our modems to re-sync at the new profile speed?


HeadSpinning
MNSi Internet

join:2005-05-29
Windsor, ON
kudos:5

said by DragonSpyre:

When will these updates/upgrades be rolling out? Will anything be required from users other then resetting our modems to re-sync at the new profile speed?

The profile change will force your modem to re-sync. You won't need to reset your modem.
--
MNSi Internet - »www.mnsi.net


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to DragonSpyre

We anticipate in the next 1-2 weeks. As for the re-syncing, it should automatically re-sync for you when they push the updates.



Montreal DSL

join:2011-02-02
Montreal-DSL

Great news!!


singsonn

join:2009-08-12
Montreal, QC
reply to zaptor99

Great news indeed! Right after I got my 25/7 connection setup



Adisor91

@teksavvy.com
reply to TSI Andre

What about marginal lines that are between the old speeds and the newer speeds? Do they get upgraded? Meaning they can get higher than the older speed but can't attain full synch at the newer speeds.



DragonSpyre
Premium
join:2009-05-20
Aurora, ON

2 edits

Looks like something happened to my profile already I was on 12Mbit but now it is showing 14272 downstream and 1087 upstream. The downstream hasn't changed but the upstream is up from 899. Maybe they are just tinkering for the time being?






TSI Andre
Got TekSavvy?
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join:2008-06-03
Chatham, ON
kudos:24

They shouldn't be. Can you post in the direct or call in. We would like to look into that for you.

Cheers,

Andre



DragonSpyre
Premium
join:2009-05-20
Aurora, ON

Posted



TSI Andre
Got TekSavvy?
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join:2008-06-03
Chatham, ON
kudos:24

Awesome! I just asked one of my guys to pick up your ticket asap.

Thanks,

Andre



DragonSpyre
Premium
join:2009-05-20
Aurora, ON

The downstream has always been what is shows but the upstream went up by quite a bit over night. Connection is stable though with no problems otherwise.



Chang

@teksavvy.com
reply to DragonSpyre

Confirmed same thing here in Markham. Church Street central office. Both download and upload increased.



Chang

@teksavvy.com
reply to TSI Andre

Check the 12 meg profiles for Markham. Church Street central office. Both download and upload speeds were raised for me.


dcorban

join:2003-07-13
Newmarket, ON
reply to zaptor99

Wow, I haven't checked DSL speeds in a while. This is quite a boost from last year. Unfortunately, it still isn't competitive enough with cable, especially considering the $8/month dry loop fee and PPPoE overhead.



inferno_gn
Premium
join:2007-02-26
Verdun, QC
reply to zaptor99

Hi there,

So, the 16 mpbs profile will turn into 15 mpbs? *lol* Paying the same for less. Awww. Lucky anyone sign up before the change will remain at 16 mpbs.

Ju Leon...
--
Otaku Anime Network
»www.otakuanime.com/



Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
kudos:23
reply to zaptor99

We have 16/7 service at our office, are we going to see that change to 15/10?
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org



creed3020
Premium
join:2006-04-26
Kitchener, ON
kudos:2
Reviews:
·TekSavvy Cable
reply to zaptor99

Glad to see the update, I'll spread the news to friends.

I'm really looking for the possibility of a 15/10 offering purely from a price point perspective. I remember seeing that the price difference between 16/7 and 25/7 was small and that made the 16/7 plan stupid to even offer. The catch is that I would really like more upload, and Rogers is taking their sweet time with network upgrades. When is all said and done I'll still likely only get 3Mbps up from Robbers. However, DSL just isn't a option budget wise because of the higher base price, dryloop fee, and modem rental fee as I would paying $30 more a month than what I pay now on cable.



Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
kudos:23

1 edit
reply to zaptor99

All DSL services have virtually the same tariff price now, so speed tiers like 16/7 make sense in that they cost TekSavvy less in UBB and transit than 25/7... We have 16/7 from TekSavvy but our price is out of date (was set during the interim tariffs and hasn't been updated) and so I'm wondering what's going to happen to that.

EDIT: On a personal level, I'd rather be on cable, but Videotron shows no evidence that they're going to give us any kind of decent upstream any time soon.
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org



DragonSpyre
Premium
join:2009-05-20
Aurora, ON

Looks like my speed got topped off last night, are these stats good for the profile I am on now?

SNR Margin
Down Up
6.1 9.5 db

Line Attenuation
Down Up
31.0 14.1 db

Data Rate
Down Up
16318 1087 kbps







TSI Andre
Got TekSavvy?
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join:2008-06-03
Chatham, ON
kudos:24
reply to Guspaz

Those on a 16Mbps profile will be grandfathered.

Cheers,

Andre



Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
kudos:23

I'm not sure our grandfathered price is all that attractive. We're paying two bucks less than 25/10, and we're getting 16/7. If we get grandfathered and we don't get the upstream upgrade from 7 meg to 10 meg, what was a not-so-great deal before becomes a terrible deal now...

Could you qualify if our line supports 15/10 or 25/10? Should I PM you the CID/OID?

Also, I have not received any automated invoices for that account without manual intervention since January. Getting February required a ticket be filed, and then I called to complain in June and they manually sent March through May in a single ARDINVO PDF. I never got any invoice for June, July, or August. These are the invoices being sent to equipment@otakuthon.com, not my personal account (I get those invoices fine)

I'll try to verify with our IT department if the spam filter is eating them.
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org



DrZEUS

join:2004-01-13
Mississauga, ON
reply to zaptor99

so what happens to the 16/1 plan? Whats the price difference with this and the new 15/1 plan?


kovy

join:2009-03-26
kudos:8

Read what Andre just posted...



DrZEUS

join:2004-01-13
Mississauga, ON

said by kovy:

Read what Andre just posted...

oops missed it! sounds good


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

said by DrZEUS:

said by kovy:

Read what Andre just posted...

oops missed it! sounds good

I snucked it in like a ninja!
--
TSI Andre
Director of Service Delivery
Authorized TSI Employee ( »TekSavvy FAQ »Official support in the forum )
@AndreCleroux - Follow me on Twitter


inferno_gn
Premium
join:2007-02-26
Verdun, QC
reply to zaptor99

Hi there,

The 25/10 mpbs isn't the same as the 16 mpbs. That profile required a 8$ more for the modem.

It doesn't really matter for me 16 or 15 mpbs, my area can only sync me at 16, which in turn I get 14ish with overhead, so technically, I get 15...

Ju Leon...
--
Otaku Anime Network
»www.otakuanime.com/


SonicSam

join:2006-05-27
Ottawa, ON
reply to zaptor99

Changes went into effect from 12/1 to 15/1. This is fantastic and unexpected, thanks!