 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23
1 edit | reply to The Flash
Re: [DSL] Good News - DSL upgrades Notable Changes
- The 640Kbps & 2Mbps packages are no longer offered
o Existing customers will be grandfathered (pricing & speed)
- The Ontario 12Mbps package is being converted to 10Mbps
o The pricing will remain the same as it currently is
- The Quebec 10Mbps package pricing will be lowered to match the new Ontario 10Mbps package
- Existing Ontario 12Mbps customers will be converted to the new 15Mbps package
o Existing customers will be grandfathered price-wise
- The 16Mbps package is being converted to 15Mbps
o Existing customers are being grandfathered.
- The 25Mbps package will receive a free upload speed upgrade from 7Mbps to 10Mbps
o Pricing is to remain the same
All existing customers affected by the changes will receive an email
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) |
|
| When will these updates/upgrades be rolling out? Will anything be required from users other then resetting our modems to re-sync at the new profile speed? |
|
| said by DragonSpyre:When will these updates/upgrades be rolling out? Will anything be required from users other then resetting our modems to re-sync at the new profile speed?
The profile change will force your modem to re-sync. You won't need to reset your modem.
--
MNSi Internet - »www.mnsi.net |
|
 TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | reply to DragonSpyre
We anticipate in the next 1-2 weeks. As for the re-syncing, it should automatically re-sync for you when they push the updates. |
|
| Great news!! |
|
| reply to TSI Andre
What about marginal lines that are between the old speeds and the newer speeds? Do they get upgraded? Meaning they can get higher than the older speed but can't attain full synch at the newer speeds. |
|
2 edits | Looks like something happened to my profile already I was on 12Mbit but now it is showing 14272 downstream and 1087 upstream. The downstream hasn't changed but the upstream is up from 899. Maybe they are just tinkering for the time being?
|
|
TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | They shouldn't be. Can you post in the direct or call in. We would like to look into that for you.
Cheers,
Andre |
|
| Posted |
|
TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Awesome! I just asked one of my guys to pick up your ticket asap.
Thanks,
Andre |
|
|
|
| The downstream has always been what is shows but the upstream went up by quite a bit over night. Connection is stable though with no problems otherwise. |
|
| reply to DragonSpyre
Confirmed same thing here in Markham. Church Street central office. Both download and upload increased. |
|
| reply to TSI Andre
Check the 12 meg profiles for Markham. Church Street central office. Both download and upload speeds were raised for me. |
|
cowwoc
join:2007-05-19
St John'S, NL
2 edits | reply to TSI Andre
Andre,
When will Quebec customers get the option of 15/10 (as offered by Bell) instead of the current 15/1 Teksavvy is offering? Many of us are not eligible for 25/10 but all the other profiles are capped at 1MBit which is insufficient. Please provide *some* sort of increase. Maybe something along the lines of 15/4.
Gili |
|
TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | That is a good question. For now, we are concentrating efforts on the upgrades mentioned above, we will then be looking at re-vamping our offerings.
Cheers,
Andre
--
TSI Andre
Director of Service Delivery
Authorized TSI Employee ( »TekSavvy FAQ »Official support in the forum )
@AndreCleroux - Follow me on Twitter |
|
| reply to TSI Martin
This is only good news for customers on the 12Mbps package, they're the only ones getting a free upgrade and the rest of us are still paying full price. I'd rather TSI reduced my speed to 15Mbps from 16Mbps and charge me the old 12Mbps price.
This is disappointing news as far as I'm concerned. |
|
brad
join:2007-09-06
Etobicoke, ON
1 edit | said by eots:This is only good news for customers on the 12Mbps package, they're the only ones getting a free upgrade and the rest of us are still paying full price. I'd rather TSI reduced my speed to 15Mbps from 16Mbps and charge me the old 12Mbps price.
This is disappointing news as far as I'm concerned.
Huh? The news is good for everyone. You're whining because you didn't get something for free. |
|
 Mike2009
join:2009-01-13
Ottawa, ON
kudos:3 | I'm happy to be grandfathered on 19455/1085. 
 |
|
| reply to eots
Likely most people who originally subscribed to 12 meg did so because that was all their line could handle. So many won't get upgraded at all. I got upgraded from 12/800 to 14/1 synch rate but my line can't synch higher than that. At least i'm finally getting true 12 meg which is what i was paying for but of course Bell originally put me on a lower synch even though the line could handle a higher synch. |
|
1 edit | reply to brad
said by brad:said by eots:This is only good news for customers on the 12Mbps package, they're the only ones getting a free upgrade and the rest of us are still paying full price. I'd rather TSI reduced my speed to 15Mbps from 16Mbps and charge me the old 12Mbps price.
This is disappointing news as far as I'm concerned.
Huh? The news is good for everyone. You're whining because you didn't get something for free. Seriously how is this good news for EVERYONE? I don't see it, there are no changes for anyone on the 16Mbps plan, we're only 1Mbps higher than the new 15Mbps level, so big deal! The best deal is for the customers with 12Mbps plan who are getting 3Mbps more speed at no additional charge.
What I'd like to see is TSI offering the 10Mbps upload speed on the 15Mbps plan not just the 25Mbps. |
|
