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Ebeez

@infonet.com

[Extreme Plus] Connection dropping alomst every 5 minutes then o

For a couple of years I have been able to RDP into my desktop with no issues. In the last couple of months I have been dropping the connection when I log in now. The is the connection is lost on all PC connected to the modem in the house not just the RDP session. It drops almost religiously every It comes back after a few minutes and then i will log in and it drops. I was using the standard SMC modem but just last week i swapped out it out for the new Hitron unit. I have disabled the wireless and gateway functions of the Hitron and I am connected to a Linksys E4200. No change. The connection drops seem to go in spurts and always in the mornings. I called Rogers and of course they want to send someone out to check everything but I have done everything i can imagine inside. Changed splitters, cables, etc. I connected the modem line directly to the feed from outside, nothing else connected. Any thoughts??



mozerd
Light Will Pierce The Darkness
Premium,MVM
join:2004-04-23
Nepean, ON

Re: [Extreme Plus] Connection dropping alomst every 5 minutes th

said by Ebeez :

In the last couple of months I have been dropping the connection when I log in now. The is the connection is lost on all PC connected to the modem in the house not just the RDP session. It drops almost religiously every It comes back after a few minutes and then i will log in and it drops.

[1] IF you remove RDP from the equation does your [et all] connection to the Internet drop?

[2] Is it strictly related to the act of logging into RDP and then the connectivity to the Internet drops for everyone behind the CISCO E4200?

IF [2] then IMO that your E4200 may need a reset and if the reset does not resolve the issue see if there is newer firmware
that may help in resolving the issue. If newer firmware is not available consider replacing the E4200 with the Netgear WNDR4500.

Also as a precausion make sure none of your RDP clients on your LAN are not infected with malware specific to network connectivity issues.
--
David Mozer
IT-Expert on Call
Information Technology for Home and Business


ebeez

@royalbank.com
reply to Ebeez

Hi David,
Thank you for the response.

In answer to your questions:

1) yes the connection still drops even when I am not remotely connected

2) Not 100% sure.. I only notice when I try to RDP as I am not at home but it affects everyone connected to the E4200

3) I did see that version 1004 is out so i will try this.

Are you aware of any specific malware that would do this? I have Norton installed and have been very successful with it but there is always a chance.

Thanks,

Eric


resa1983
Premium
join:2008-03-10
North York, ON
kudos:10

Try changing the connection port for RDP.. Rogers likes to throttle RDP, and it working perfectly, then suddenly not working is a possible symptom.
--
Battle.net Tech Support MVP


GroovyPhoenx

join:2006-05-22
Gloucester, ON
reply to ebeez

3) I did see that version 1004 is out so i will try this.

Just a caveat, if you are USING the USB connection on the E4200 make sure that you turn off/eject etc from the E4200 admin panel especially if it is a hard drive or else you could have issues.

i had to reormat the hard drive after teh upgrade to 1.0.0.4 of the firmware there was no damage to teh hard drive etc it was however quite the PITA to have to reformat a hard drive tog et it visible again.

I suspect if you unmount the drive and leave it blank unplug then reconnect once the firmware upgrade is done it will not be an issue.



ebeez

@infonet.com

Thanks for all the replies.
I have redirected the port from the standard for RDP. But the entire connection drops not just the RDP session. All PC's at home are affected in terms of no internet connection.
I upgraded the firmware but no change. I am going to swap out my Linksys router with my Netgear and see if that resolves the issue.



mozerd
Light Will Pierce The Darkness
Premium,MVM
join:2004-04-23
Nepean, ON
reply to ebeez

said by ebeez :

1) yes the connection still drops even when I am not remotely connected

OK, I would then call Rogers and have them look at your line AND NODE.

I use RDP All the time without any issue ...

Insofar as network malware ... There are far too many ... Just google RDP malware and you will see many responses. But based on your 1) response I suspect it's either the NODE or your line .... If t's not your line then it's the node that's over saturated....
--
David Mozer
IT-Expert on Call
Information Technology for Home and Business


ebeez

@rogers.com

Thanks David,
How does the node get over saturated? What causes it?



mozerd
Light Will Pierce The Darkness
Premium,MVM
join:2004-04-23
Nepean, ON

2 edits

The number of active subscribers that utilize the network segment you've been placed in is the node ... Rogers should have heavy duty CISCO gear in place to manage your segment but if they placed more subscribers than the gear can properly manage that segment becomes over saturated with traffic causing very erratic traffic patterns LIKE you experience.

So Rogers have 3 choices:
(1) break the node up and creat more nodes or segments
(2) upgrade their equipment to better mange the increase in subscribers per node
(3) provide more bandwidth for their equipment to balance accrose the number of subscribers for each node
(4) ignore the problem until they lose a large number of subscribers.



ebeez

@rogers.com

Thanks for the replies David. Always learn something new.

I just wanted to update you on what has transpired since yesterday. I did call Rogers and go through all their trouble shooting techniques.. which did not solve the issue. As a result I have an appointment booked tomorrow evening for a tech to come in.

I decided to try one more thing. My set-up was the Rogers modem with wireless and gateway functions disabled and my E4200 plugged in an functioning as the router with wireless enabled. I decided to enable all functionality of the Rogers modem and then set my E4200 into bridge mode. Since then all has been up and steady. No connection loss at all. I am wondering if the was the issue (although the previous set up worked for quite some time) or did Rogers do something after I complained?

If it stays up for the day I am going to cancel the appoint and monitor it day-by-day.



mozerd
Light Will Pierce The Darkness
Premium,MVM
join:2004-04-23
Nepean, ON

1 edit

Sounds like the E4200 has serious issues based on what you've stated. Bridge mode is a pass through device lacking much Capability. I would either replace your E4200 with my earlier suggestion or if you 're happy with the Hitron just stay with that as your gateway/router etc ... In bridge mode the E4200 IMO is useless. The Netgear WNDR 4500 is much superior based on my experiences.

I have no experience with the Hitron so I cannot comment on its stability/quality when in bridge mode or any other mode .... I will state that I would not trust any integrated cable modem from a security perspective especially when it's on controlled by the ISP.



elitefx

join:2011-02-14
London, ON
kudos:2

1 edit

said by mozerd:

I will state that I would not trust any integrated cable modem from a security perspective especially when it's on controlled by the ISP.

I agree 100%. Rogers can access your hard drives and control your computer as easily as we can through our standalone routers. Might as well just give Rogers your bank account info + PIN and save them the trouble of fishing for it. Not saying they would, just saying they can.....


Triple Helix
Go Blue Jays Go
Premium
join:2007-07-26
Oshawa, ON
kudos:7
Reviews:
·Rogers Hi-Speed

That's why I run a software firewall as well!

TH
--
Triple Helix - Microsoft® MVP Consumer Security 2012
VIP Member Of ASAP - (Alliance of Security Analysis Professionals™)
Official Webroot SecureAnywhere (Prevx) Support Forum Helper.
(H59 Clan)



elitefx

join:2011-02-14
London, ON
kudos:2

3 edits

said by Triple Helix:

That's why I run a software firewall as well!

And THAT my friend is the fatal mistake most home PC users will make. Software Firewalls are useless when DOS commands are run at the subsystem level. A simple DOS command run before Windows boots up can rob you blind with you none the wiser which is why it is CRITICAL to run Gateways in Bridge mode connected to your own Wpa2 password protected router. At least this method gives you a fighting chance against your home network being hacked....

scubascythan

join:2005-05-14

said by elitefx:

said by Triple Helix:

That's why I run a software firewall as well!

And THAT my friend is the fatal mistake most home PC users will make. Software Firewalls are useless when DOS commands are run at the subsystem level. A simple DOS command run before Windows boots up can rob you blind with you none the wiser which is why it is CRITICAL to run Gateways in Bridge mode connected to your own Wpa2 password protected router. At least this method gives you a fighting chance against your home network being hacked....

Lol I thought you knew what you were talking about until you said Wpa2 password protected router.

Because most online threat attacks come from neighbours breaking into your wireless... /sarcasm

No seriously though, E4200 have huge connection dropout problems with stock firmware. You can find numerous threads in the cisco forums:

»homecommunity.cisco.com/t5/Wirel···p/390595

»homecommunity.cisco.com/t5/Wirel···p/385685

Etc. You can google for more. It's more than likely your router.

I have the v1 of the router, I flashed it dd-wrt and personally have no problems with dropped connections in general. However I do have issues maintaining WDS connection with my other WDS Stations but that's a different issue.


elitefx

join:2011-02-14
London, ON
kudos:2

said by scubascythan:

Lol I thought you knew what you were talking about until you said Wpa2 password protected router.
Because most online threat attacks come from neighbours breaking into your wireless...

My apologies. I was simply referring to the fact we should pay maximum attention to securing our home network using the latest routers and utilizing all their security features.....


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·TekSavvy Cable
·WIND Mobile
reply to Ebeez

I liken a software firewall to putting a lock on every door inside your house. Once a burglar is through the front door, he can pretty well do anything he wants and destroy every locked door in the place.

A separate firewall, either as a system or router, is like putting a locked gate outside your house. If your burglar is breaking that, he's not in your house. And even better, it's like putting a booby trap on the walk from the gate to the house, if he breaks your gate, chances are he's gonna blow up the walk, so he still can't get to your house.

An external firewall is hands down better than a software firewall on the target system. By all means put a software firewall on a gateway system to your network, but don't rely on it on your target systems.