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HardwareGeek
join:2003-11-15
Brooklyn, NY

HardwareGeek to irked Bronx

Member

to irked Bronx

Re: [OOL] Cablevision down in the Bronx

If you want credit for the downtime, don't hang out speak with an operator. A few years ago when service was down for 3 days in the area of Brooklyn where I use to live. They refused to give credit because we didn't speak to an actual operator when we called, and hung up after hearing the recording.
frdrizzt
join:2008-05-03
Ronkonkoma, NY

frdrizzt

Member

said by HardwareGeek:

If you want credit for the downtime, don't hang out speak with an operator. A few years ago when service was down for 3 days in the area of Brooklyn where I use to live. They refused to give credit because we didn't speak to an actual operator when we called, and hung up after hearing the recording.

They would have documented outages affecting you. When it is this large of an outage, I doubt you'll have trouble getting a credit for the outage.

HardwareGeek
join:2003-11-15
Brooklyn, NY

HardwareGeek

Member

@jaa when I was 3 days with out service they gave $20 credit, and @frdrizzt when we requested credit for no service for 3 days (large scale an entire neighborhood was out) they said since we never spoke to an operator to complain we weren't entitled to a credit. Took a supervisor to approve one.
frdrizzt
join:2008-05-03
Ronkonkoma, NY

frdrizzt

Member

said by HardwareGeek:

@jaa when I was 3 days with out service they gave $20 credit, and @frdrizzt when we requested credit for no service for 3 days (large scale an entire neighborhood was out) they said since we never spoke to an operator to complain we weren't entitled to a credit. Took a supervisor to approve one.

Was it more hassle than waiting for a rep for yesterday's issue?

3 days continuous without service seems unlikely to be a CV area problem in most cases, unless this was like after the hurricane or something similar. When I worked in tech support there, a posted outage affecting your node was the same for credit purposes as a call. Start/stop times are listed with the outage. If it's just an issue affecting people connected to your tap, for example, it wouldn't register as a node outage, so you would need a call.