said by HardwareGeek:@jaa when I was 3 days with out service they gave $20 credit, and @frdrizzt when we requested credit for no service for 3 days (large scale an entire neighborhood was out) they said since we never spoke to an operator to complain we weren't entitled to a credit. Took a supervisor to approve one.
Was it more hassle than waiting for a rep for yesterday's issue?
3 days continuous without service seems unlikely to be a CV area problem in most cases, unless this was like after the hurricane or something similar. When I worked in tech support there, a posted outage affecting your node was the same for credit purposes as a call. Start/stop times are listed with the outage. If it's just an issue affecting people connected to your tap, for example, it wouldn't register as a node outage, so you would need a call.