said by fishacura:But how do people set up and/or change their WPA/WEP passwords???
Although in any barrel of apples, you'll find a bad one, I don't think the metaphor applies to VZ techs. Their performance metric includes numbers of installs, and they have to hustle to keep their numbers up. They don't have time to be villains.
Ok, so I made that part up, only a VZ tech could confirm that part.
But I will say, in my experience the first thing the install tech did was show me how to log in, showed me how he was changing to password1 (in the old days), and asked me if I wanted to change it. When I did, he was looking away, and he told me to remember the password, and how a hard reset would start everything back at default.
Do they still do it that way? Hope so.
Today, a hard reset starts at a login screen that asks you to set your own password.
Even if a FiOS tech knew someone's router password, it wouldn't do much good for very long because at the first sign of trouble, tech support advises a reboot, and if that doesn't fix the problem a hard reset or a replacement router is the next course of action.
Somewhere in all that process, folks learn about accessing the GUI configuration. Slow but sure.
Of course that doesn't do anything to help someone setting their password to ABC123.