Jim, did you see my complaint about your local ads jumping in 15-20 seconds after the national ad? Very annoying. It happens on all networks you have local ads on.
I saw that too, what does buffering have to do with speed? Cox buffers, so does any other provider - glad someone else thought the ad with the father was also kinda creepy.
I posted that ad not too long ago, but it had fallen on deaf ears.
I've seen this same ad (one I've complained about here, this topic/issue, not the second one you're now mentioning)...
and the ad USED TO BE o.k. (audio was fine originally).
It's just that someone somehow has edited the audio to force an improper pronounciation sound of the final word of the voice-over.
Originally, the ad, the audio for the ad, was fine.
It's this "audio edited" version of the ad that I have complained about, and which continues to run across many channels on Cox digital tier stations (ran today several times again, the "audio edited" version that is now offensive).
Letting you know: the problem-audio ad (women's group, home investors, etc.) is continuing to run throughout today, Saturday, so I expect it'll still be up tomorrow, Sunday.
Can't someone just take this problem-ad off the air until they can correct the audio and if not, why not?
It's obviously an advertising-feed from Cox Media, so there's no excuse that they're continuing to let the thing run as they have after being notified of their error (if they weren't alreay aware of it).
Jim, did you see my complaint about your local ads jumping in 15-20 seconds after the national ad? Very annoying. It happens on all networks you have local ads on.
-Rob
Rob, I saw your note. What have the system people told you?
Letting you know: the problem-audio ad (women's group, home investors, etc.) is continuing to run throughout today, Saturday, so I expect it'll still be up tomorrow, Sunday.
Can't someone just take this problem-ad off the air until they can correct the audio and if not, why not?
It's obviously an advertising-feed from Cox Media, so there's no excuse that they're continuing to let the thing run as they have after being notified of their error (if they weren't alreay aware of it).
There is a team of people looking into it. Their are a couple of potential causes which are being narrowed down. It seems like it will be resolved in the next few days.
Well, OK. I haven't seen this problem recur or rebroadcast since Saturday (08/25). At least this past Saturday was the last time I took notice of it (and I don't watch TV nonstop or all the hundreds of channels available to me, so last Sat. was the last time I took notice of this problem).
I hope you received my more specific Instant Messages, in response to yours. I can't be any more specific with you without actually spelling out the offensive word involved as to what the edit has altered the audio to 'sound like' or 'say' by way of specific edit of the audio.
Again, thank you for raising this up and sorry it has taken longer than you would like to get attention. To reiterate some of what I said in Instant Message, the ad runs just a few frames longer than :30 seconds. Depending on where this ad is in the placement, the equipment handles it differently including clipping it, which is causing the problem you mentioned. We're having the agency reedit the ad to fix the length issue, and the next ad won't end with that word.
It's an annoying ad too, and very misleading. Cox buffers just like DSL does. It depends on the internet. Having faster speeds doesn't guarantee it, however a non BBR user or a non tech would probably just say wow, and that's what the ad seems to be targeting.
Thanks for efforts and intent to repair this problem of the troubling audio-edit or forced-edit as per your recent explanation.
Maybe your agency should keep this problem in mind and avoid the voice-over/narration of "...find out why everyone's switching to COX!" on their future productions.
I sorta' like the ad but only within it's targeted audience appeal: obviously they're trying to appeal to a specific market that may not (yet) realize advantages of cable broadband.
This combination of the bad-erroneous-audio-edit with that particular ad scenario, though, is terribly unfortunate.
Maybe your agency should keep this problem in mind and avoid the voice-over/narration of "...find out why everyone's switching to COX!" on their future productions.
We have identified that for future ads. I just heard that the new ad is complete, I think the old ad should be replaced by this weekend.
I just heard a Cox ad for telephone where at the very end of the ad it was cut off as they say "See why everyone is switching to Cox" and not pronouncing the x in Cox so it sounds like exactly as described in previous posts. It happened at 12:29pm today in the San Diego market.
Well, argghh...I wrote yesterday that I hadn't seen this problem audio repeat since last weekend BUT:
Here it is again today, 08/30, Channel 46, FOX News: -- 6:52 AM PST -- 1:50 PM PST
...WHICH MEANS that it's also running on other channels (I've only been on Channel 46 due to the GOP Convention coverage, but once it's on one channel on the tiers, that means it's running on others channels on the tier [same ad feed]).
So I hope you all are still working on reparing this problem audio. As I wrote before, it seems you'd want to get it off the air WHILE you repair it rather than continue to just let this carry on, but that's what I'd do.