US Cable Support > Mediacom > [KY] Slow speeds for months and still no fix.

[KY] Slow speeds for months and still no fix.

Thank you for posting here on the DSL forums. I have been working with the moderators on the Mediacom forums and we all have been escalating your issue working towards a resolution. As of now, we are working with Engineering if we can duplicate the issue. I know this issue has been ongoing for a while, but the moderators on the Mediacom forums, as well and me here, are going to do everything we can to get this issue resolved for you.
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MediacomChad
Mediacom Social Media Relations Team
»mediacomcable.com/CustomerSupport/

Thanks Chad. I just thought that since the Mediacom forum and phone support seem to get me nowhere, I thought that I would try outside sources for help.

reply to WadeG
Is that the speed you get from a speedtest?

Yes it is. I haven't been able to get much over 10down in months no matter what time of day or night.

reply to WadeG
I would like to point out that the fiber cuts that seem to happen every month has resulted in slower and slower speeds.

reply to MediacomChad
The tech that was out a few days ago was able to get the same thing I got. His statement was he was getting slower speed from the pole on the street than in my house.

»www.speedtest.net/result/2138956583.png

»www.speedtest.net/result/2138958588.png

»www.speedtest.net/result/2145295840.png
»www.speedtest.net/result/2145299244.png

Yeah this will never be fixed. If it does I will publicly apologize to all at Mediacom via »mediacomcable.com/CustomerSupport/forum and here.

reply to MediacomChad
Still no fix and don't think there will be.

reply to WadeG
Now I am done with waiting on a fix. Contacted the better business bureau to see if they can help me.

»www.speedtest.net/result/2161855601.png

This is not 20/2 service and been getting speeds like this for months now with no speeds faster than this.

reply to WadeG
»www.speedtest.net/result/2165598177.png
»www.speedtest.net/result/2165599743.png

Still not fixed and being ignored now.

You need to downgrade your service.

Why should I downgrade? I have been paying for 20/2 for the past 2 years and the past 8 months I been getting this speed. I think they should fix it or refund me the money I been paying extra.

reply to WadeG
Well MediacomChad I had the area supervisor at my house again and still not fixed. He even told me he wants me to go away (not very professional). Now I have a new DOCSIS 3.0 modem and getting the same slow speeds as always. In 2 weeks I have had 4 techs to my house and they replaced everything form the road to my modem and the modem too. What now? Replace my house?

They can only do so much and if people keep calling they become a nuisance. It sucks but that's the way it is.

PS Not sure why people insist on getting a supervisor out. Sure most of them were field techs at one point but most of the time they have not been in the field for years and have no tools to do cable work.
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I speak for myself, not my employer.

reply to Anonymous
Hook up an old unprovisioned modem...utilize the handy dandy http daemon included on 99.99999% of modems...look at downstream/upstream dBm and SNR levels on the diag page...there's your fancy signal checking tool *rolls eyes at unequipped techs who refuse to improvise*

reply to Anonymous
I didnt ask for the supervisor or the other techs 3 days in a row to show up. They came unannounced and did some test with their own pc's. They look and me and say "What do you want me to do?". I am not a tech nor claim to be. I just want what I have paid for and not getting.

reply to WadeG
Why don't you just cancel your service and find another provider. Get DSL service or go with a wireless provider. It obvious they don't have much interest in getting this fixed. If other people in the area were complaining they would probably have some more incentive. Right now it's probably just you. Or calm down, downgrade to 3 or 12 mbit service and help yourself to a lower bill. It's not the end of the world if you're not getting exactly 20 mbit.