US Cable Support > Mediacom > [KY] Slow speeds for months and still no fix.

reply to WadeG

Re: [KY] Slow speeds for months and still no fix.

Thank you for your efforts.

Any update?

I replied via IM.

reply to WadeG
WadeG... Did you get anywhere on this?

Been fighting an uphill battle here myself, numerous tech visits, new modems, new drop to house, fix after fix after fix, and the latency is still crap and the speeds marginal.

I have been told that I don't have to fight any more. There is no fix and there will not be a fix. After a year of fighting they tell me this. Even the supervisor tells me there is no fix to the slow speeds but they will still be happy to charge me like I have 20 Mbps internet.

Why don't you take the initiative and downgrade your service to the 3mbit or 12mbit service? If they admit that the speeds can't be provided all the time, you are just throwing your money away. Maybe the issue isn't as bad as you say it is?

I have tried that and the speeds got much slower. Example 20/2=10/2 then I tried going to a 10 Mbps download speed and I get 3-5 Mbps. I feel if I go lower then I will not have a download speed at all.

reply to WadeG
Just an update: It has been a year and only had 1 day my download speeds were at a high of 10.32 Mbps. That is the highest in a long time but that was weeks ago. Most recent was:

»www.speedtest.net/result/2581494175.png

Thank you for the awesome service.

reply to WadeG
»www.speedtest.net/results.php?sh···92&ria=0

reply to WadeG

reply to WadeG
great video, and that's no shit.. when it paused to buffer I almost thought that was part of the gag.. but oh no mediacom is so spotty. I call in once every two weeks to complain about my service being down/slow. And their 'made things more reliable' commercial.. what a joke.

bonus; while typing this my modem rebooted.. THANKS MEDIACOM

Hello AnonName,

I would be happy to look into these service interruptions for you. Please feel free to personally message me on here.

He has to be talking to you because even MediacomChad couldn't help me.

reply to AnonName
You call in every 2 weeks? I been calling in every week for a year now. The best they came up with is messing it up more. Started out with a 20/2 connection. Then modem went bad dropped to 14/2. They sent out several techs and a supervisor and it dropped to 10/2. Now I am lucky to ever see 8/2 even tho I have never changed my service speed contract.