Mediacom → [KY] Slow speeds for months and still no fix.

I will work with you on this continued problem.

Thank you for your efforts.

Any update?

I replied via IM.

WadeG... Did you get anywhere on this?

Been fighting an uphill battle here myself, numerous tech visits, new modems, new drop to house, fix after fix after fix, and the latency is still crap and the speeds marginal.

I have been told that I don't have to fight any more. There is no fix and there will not be a fix. After a year of fighting they tell me this. Even the supervisor tells me there is no fix to the slow speeds but they will still be happy to charge me like I have 20 Mbps internet.

Why don't you take the initiative and downgrade your service to the 3mbit or 12mbit service? If they admit that the speeds can't be provided all the time, you are just throwing your money away. Maybe the issue isn't as bad as you say it is?

I have tried that and the speeds got much slower. Example 20/2=10/2 then I tried going to a 10 Mbps download speed and I get 3-5 Mbps. I feel if I go lower then I will not have a download speed at all.

Just an update: It has been a year and only had 1 day my download speeds were at a high of 10.32 Mbps. That is the highest in a long time but that was weeks ago. Most recent was:

»www.speedtest.net/result ··· 4175.png

Thank you for the awesome service.

»www.speedtest.net/result ··· 92&ria=0

»www.youtube.com/watch?v= ··· Mx7k7mso

This explains it all.

great video, and that's no shit.. when it paused to buffer I almost thought that was part of the gag.. but oh no mediacom is so spotty. I call in once every two weeks to complain about my service being down/slow. And their 'made things more reliable' commercial.. what a joke.

bonus; while typing this my modem rebooted.. THANKS MEDIACOM

Hello AnonName,

I would be happy to look into these service interruptions for you. Please feel free to personally message me on here.

He has to be talking to you because even MediacomChad couldn't help me.

You call in every 2 weeks? I been calling in every week for a year now. The best they came up with is messing it up more. Started out with a 20/2 connection. Then modem went bad dropped to 14/2. They sent out several techs and a supervisor and it dropped to 10/2. Now I am lucky to ever see 8/2 even tho I have never changed my service speed contract.

Well another tech came today and said nothing was wrong but the speeds are the same. Slow as hell.

Another tech visit and another no fix.

I will be glad when Google fiber rolls out to the rest of the US that way for $20-$30 more I can have speeds "UP to" 1 Gbps. That would be better than the 1-10 Mbps that I get now. Add TV and I would pay $50 less. Hmm less for more.

Hi WadeG,

I was wondering if you could post the results of a tracert to a site (i.e., google.com, or whatever)? I just noticed that I hadn't seen anything like that posted in your thread. I'm curious as to who/where Mediacom is peering for your geographic area.

I'm in central Iowa, but if I attempt to run Speedtests to servers that are physically located nearby or even in the state, I receive inaccurate/seemingly poor results--and there is fiber strung and buried all over this land of corn and soy beans! The reason for these results is because Mediacom peers with other major infrastructure in Chicago for my service area, so internet traffic has to take a very circuitous and congested route to get back to servers that are physically close to me. However, when I run Speedtest against servers in Chicago (specifically the Comcast one there), I often see single-digit ping times (i.e., sometimes less than 5ms!) and speeds that very accurately reflect my subscribed rates. For example:



Perhaps if we can figure out where Mediacom peers for your area, we can get a much more accurate measurement. When you're seeing pings of 100ms+, you're not going to get a very accurate measurements of your subscribed speeds. I've run into your exact issue before when working with clients and friends around the state that use Mediacom, too, and it's tough to know where the measurement should be taken without knowing where Mediacom is peered.

Hello WadeG,

We are still working with the technicians to figure out what the next course of action would be. I can see that they were able to run a speedtest from their device in your home and get proper speeds for your account. So we'll continue to work with you until you get the right speeds as well. We also want to thank you for your ongoing patience and willingness to troubleshoot with our team.

Yes the connected to a mediacom site to check speeds but here is some more from today:

Wage Mediacom is testing an internal speedtest website and once that's up and running and if it shows your speed is fine within Mediacom network they will tell you to stop calling in. Cool thing about it is it makes sure your bandwidth is OK, there is no packet loss, checks latency and it has multiple servers. Once you're out of Mediacom network you are on your own.

No other speedtest website will be used by techs or CSRs.

WadeG,

Can you provide the results of a tracert to a couple of different websites, please? I'm curious as to where you're exiting Mediacom's infrastructure.