US Cable Support > OptimumOnline > [OOL] ARRIS TM822 questions

reply to sailor

Re: [OOL] ARRIS TM822 questions

It was the Riverhead store....I normally pay my OOL bill with my banks bill pay but knew I was going by there today...and a few months ago I had stopped there and asked about swapping my old modem and the girl said to bring it in and they will give me a new one.

So I unplugged mine and took it in there with me to pay my bill and as I was handing it to the girl I asked her if I could get the latest modem they had....And she replied absolutely and went on to say they just got the newest ones in....( don't know if that is true or not )

So she handed me a box with the modem in it, wrote down their local phone number on the box and told me to call if I had any trouble getting online and out the door I went.

It was an extremely pleasant transaction.

The number she wrote down on the box is 727-6300 if you want to call to make sure they have them still in stock before heading to the Riverhead office ( area code 631)

I've had good experiences at the walk-in store in Norwalk, except sometimes there is a wait.

I'm really glad to hear they are at least starting to hand out D3 modems without having to beg. I think it will help everyone.
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NOTHING justifies terrorism. We don't negotiate with terrorists. Those that support terrorists are terrorists.

Since OOL gave me a current modem can any of you kindly recommend a current wireless router I can purchase to take advantage of this latest modem?

I have laying around here someplace a LINKSYS WRT54G that I purchased some years ago but never got around to hooking it up...

When I had my older modem that I just swapped I had asked about things about a year ago in this thread
»[OOL] OOL Modem and Linksys WRT54G router question

Would you say the WRT54G is outdated for this TM822 modem? For example not taking full advantage of the TM822?

Since I now have a modern modem I would like to finally go wireless and I have no problem purchasing a new and updated wireless router to mate to the TM822.

I just need recommendations on make and model of what to buy and where I can buy it from..

Thanks.

reply to jpr281
I swapped out last week at the Lindenhurst store and was given the Arris docsis 3, also without asking.

reply to sailor
If you have standard OOL, your router is fine. If you have Boost or Boost+, then consider an upgrade.

reply to sailor
How did you get your TM822g modem working? I called comcast and they can't provision mine even though it's online and the can send a signal. not sure what to do now, I'm out $140...

You might try asking here: »Comcast HSI