Update I live in Bluffton, Heritage Lakes to be exact and here's my latest update. Service has been smooth with low latency for at least 9 months now, smooth sailing. 5 meg down and I have no problem streaming Netflix in HD on one device or good quality to two or three devices at a time. No complaints. My only problem is I might have to upgrade to the 10 meg tier since I just get lifeline basic for cable and stream a lot of internet content now. FYI, if you have the life line cable service you will get all the major channels in HD, NBC, FOX, ABC, CW,PBS etc. Just let your TV scan for the channels and there they are in HD and 5.1. For that matter they have no way of blocking out lifeline basic channels or the HD channels if you order internet service so if you want to be cheap, internet service and no cable will get you the major network channels for free. Add Netflix or whatever and you can get a lot of bang for your buck.