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DDR329
@cox.net

DDR329 to allstar319

Anon

to allstar319

Re: [LA] Cable/Phone Modem + DVR

1. When the tech gets out there ask them to replace it with a D3 mta

2. To have that many dvr's swapped for one outlet only is extremely odd. Have you had the a/c outlet tested? Is it plugged into a surge strip? I would start looking beyond the point of coax related or box related issues just to make sure.
allstar319
join:2012-08-22
Baton Rouge, LA

allstar319

Member

Yeah, it's on a surge strip. Can't remember if I had the outlet tested. Plenty of other things on the surge strip that are on 24/7 and these things never had a problem as far as I can tell.

I'll have to ask the tech on Saturday if he can maybe take a look at the DVR as well.
ajwees41
Premium Member
join:2002-05-10
Omaha, NE

ajwees41

Premium Member

are the dvr and phone modem off the same coax split could it be signal related.
allstar319
join:2012-08-22
Baton Rouge, LA

allstar319

Member

Er, no. Modem is elsewhere in the house on it's own coax line.

I'll make sure to mention these things to the tech when he comes out. Thanks again guys.
allstar319

allstar319

Member

Slight update, finally got Cox to come out after a string of missed appointments and Isaac sweeping through.

I was given a new Cisco DPQ3212, just curious if these levels all check out fine.

Downstream Channels
Power Level Signal to Noise Ratio
Channel 1: 5.0 dBmv 41.9 dB
Channel 2: 5.5 dBmv 41.9 dB
Channel 3: 5.4 dBmv 39.4 dB
Channel 4: 5.2 dBmv 41.6 dB
Channel 5: 3.3 dBmv 41.5 dB
Channel 6: 3.3 dBmv 41.5 dB
Channel 7: 3.5 dBmv 39.3 dB
Channel 8: 3.0 dBmv 41.4 dB

--------------------------------------------------------------------------------

Upstream Channels
Power Level
Channel 1: 38.2 dBmv
Channel 2: 0.0 dBmv
Channel 3: 0.0 dBmv
Channel 4: 0.0 dBmv

The tech also replaced my main DVR, he tested the line and said it was fine but mentioned that if it happened again to call up and they'll rewire it or something.

I do have a new question though, I e-mailed Cox about that Whole Home DVR thing and they're wanting $70 plus $50 installation per box. They said I can self-install it and pick up the new boxes at the Cox office in BR, but I'm not sure if I have to pay anything else other than the $70. Anybody know for sure?

Thanks again.
ajwees41
Premium Member
join:2002-05-10
Omaha, NE

ajwees41

Premium Member

Are you sure of the self install for the whole home dvr.this would be the first I heard of it.
allstar319
join:2012-08-22
Baton Rouge, LA

allstar319

Member

said by ajwees41:

Are you sure of the self install for the whole home dvr.this would be the first I heard of it.

Pretty sure. I just don't know if there is any other fee besides the $70 I'm hearing about. Here is the last e-mail they sent me.

You may come and pick up the boxes and self install if you like. We are
open Monday-Friday 8:00am-6:00pm and Saturday 9:00am-2:00pm.

We hope that we have sufficiently addressed your concerns and answered
all of your questions to your satisfaction. Please let us know if we
can be of further assistance.

Thank you for choosing Cox Communications where we value your business.

Sincerely,

E-Care Specialist
Cox Communications- Louisiana

If you need additional information on other Cox products or services,
please visit our web site.

At www.cox.com/louisiana you can order new services, bundle existing or
new services, upgrade current level of service, check service
availability, access your account, pay your bill and find answers to
many commonly asked questions -- 24/7 at your convenience.

allstar319

allstar319

Member

Last update I promise.

Got another new box today, except none of my remotes will work with it. Anybody know how to program the cable code and whats the code for the Motorola 6416III?

Also, got a confirmation from the guys at the Cox office on those whole home dvrs. You can't sell-install, some guy has to come out. Guess Cox needs to have a chat with their online guys.