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Hamilton, ON

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Cogeco VOD - Stoney Creek - Grrr...

Cogeco, you need to get your service upgraded in the Stoney Creek area. We constantly get errors when using the VOD service or attempting to as the system is overloaded. Our condo corp pays over $65,000.00 a year of our condo fees into the bulked service we get from you guys, on top of what we pay individual for extra services like internet/phone and channels above and beyond the digital basic.

You offer neighbors discounts on their equipment because of this overloading so they can use PVR's instead of VOD and when we ask for the same, we are given $5 off the receiver instead of the $10 that others are getting.

It is unfair, and I hope that the recently launched Bell Fibe which we subscribe to for our internet (Consistently get pings of 5-7ms and 24.85mbps/7.19mbps up) is a peak at what is coming... Fibe TV.

Afterall, what's $65,000 a year to Cogeco??