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[Internet] Internet keeps droppping. Bell says no issues with li

Re: [Internet] Internet keeps droppping. Bell says no issues wit

I will when I get home. Currently at work. It's a black modem but I forget the model and company name. Could it be sagecom?

reply to lefrenchy
Do you have another router with it?

I have my own router that we aren't using right now. Currently we are using the modem / router combo we got from Bell.

I'm fairly positive I have a sagecom modem / router. I remember seeing the logo on the box it came with. The other one doesn't ring a bell at all.

reply to lefrenchy
The Alcatel ONT is the optical network termination...that is what he was mentioning. I think he is going to ask you to place the Sagemcom in "factory default" and let your router do the authentication...thereby using the Sagemcom in "bridge" mode. That might help the loss of data movement.
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My Canada includes Quebec.
Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies.

reply to lefrenchy
Interesting that I came on here to look for a solution to the same problem. I am in North York with a Sagecom on Fibe 25. Often when I am doing something with high bandwidth (streaming video, uploading many high def pictures, etc.,) my whole connection drops and I need to reboot the modem to get anything back. All the lights on the modem stay the same even though the connection has dropped.

Not trying to hijack this thread, just sharing that I seem to have the same issues. The only time I have called Bell I still had an external router installed so of course they blamed that. I have since removed it and am still experiencing the same issue.

Thanks, yes FTTN in my case. I"ll post on Bell Direct and share on the public forum if there is a resolution. I'll suggest the maintenance profile.

reply to lefrenchy
I have the exact same problem, but with Fibe 25 and I am located just outside Montreal. My problems are EXACTLY like yours, lights are still on, I can still ping the router that the DSL connects to, but I have no internet access outside of that router.

When it started doing it, I was using my own router, so I thought that was the problem, but I was getting disconnecting more often once I stopped using my own router to use the one in the modem with its WIFI.

I called them many times, they keep telling me that they need to test my connection which they did 5 times in 1 week and they always tell me that everything is fine. I also went to one of their stores, but they just made me call them from the store.

I am now waiting for a new modem, if that fixes it, I will post back in here, but I doubt it will since you said that you got a new modem with your Fibe 50. Is it the CellPipe 7130?

reply to lefrenchy
I have been having the exact same issue with my fibe 25 connection in Oakville. While downloading a large file the connection will crap out but all lights show I am still connected forcing me to unplug everything and reconnect. I have had intermitent disconnects for the last few months but it seems to be getting worse the past week. Just like some other people I am using the Bell Sagecom router as a modem only and using my own router which I thought was the problem but I see it is not.
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To find the right answer one must know the right question.

I am having the same problem with Fibe 25 on bell. Whenever I upload at full 7mb or do too many torrents or downloading it freezes.

Interestingly enough often ftp and irc processes are all working. It is the HTTP stuff that freezes and I have to reboot the modem. Then its fine. Sometimes it doesn't do it for weeks and sometimes 10x a day. Especially when I am uploading. Right now I am using Crashplan and sending data at about 3MB so I dont use it all up and it is crashing about once every 30 mins.

Anyone found solutions?

not sure I can do that on my modem. I have the Sage Com 2864. Do you have that modem? If so, where in the modem is that done? I can't see anything like that

Thanks in advance

reply to lefrenchy
Have you tried calling Bell while the connection was crashed? That would make it more likely for them to notice the problem.

reply to lefrenchy
Ok, So i am not the only one who is having an issue. I am on the Bell Business Internet Line with a sagecom.

Periodically, internet drops, lights remain blue, takes a full unplug of the modem to get it going again, which takes about 5-10 minutes.

FRUSTRATING, and you are right, all they say is they are doing a line test and they see nothing wrong with it.

reply to RamJam