kovy
join:2009-03-26
kudos:8 | reply to antsmarchin
Re: [Internet] Internet keeps droppping. Bell says no issues wit said by antsmarchin:Ok, So i am not the only one who is having an issue. I am on the Bell Business Internet Line with a sagecom.
Periodically, internet drops, lights remain blue, takes a full unplug of the modem to get it going again, which takes about 5-10 minutes.
FRUSTRATING, and you are right, all they say is they are doing a line test and they see nothing wrong with it.
All you need is to reboot, no need to unplug. |
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| Yeah, rebooting it from the login works fine for me but some days I have to do this 10x which is a pain in the ass. I find it usually happens when I am uploading or torrenting. |
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kovy
join:2009-03-26
kudos:8 | Yup, your only way out of this is to get the maintenance profile or IPTV profile.. so ask them to change you. |
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| reply to kovy
Yeah, rebooting it from the login works fine for me but some days I have to do this 10x which is a pain in the ass. I find it usually happens when I am uploading or torrenting. |
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kovy
join:2009-03-26
kudos:8 | said by RamJam :Yeah, rebooting it from the login works fine for me but some days I have to do this 10x which is a pain in the ass. I find it usually happens when I am uploading or torrenting.
Yup, your only way out of this is to get the maintenance profile or IPTV profile.. so ask them to change you. |
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| reply to lefrenchy
We had a technician come in on Friday, they looked at the line inside the building and outside the building.
They came back and said something about a line being on top of our line...I asked him to explain, and he kind of muffled the explanation, and I felt bad asking a third time.
We haven't had any outages since than, *Crosses Fingers*.
They did end up switching a modem the day before, however the problem still persisted which is why a technician was called and brought in the next day. |
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| reply to lefrenchy
I keep telling one guy that he need to be on interleave at least for now but think it's the throttling again. It's simply a modem firmware that need to be pushed, it's probably a buffer underrun or something stupid that screw up the transmission which is auto corrected with interleave. |
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Reviews:
 ·TekSavvy DSL
| Okay going on Interleave is not going to fix this. I had them send me the Lantern results on my line, and I am very clean.
I had a different modem a week ago and no problems. It is a Sagemon modem issue for sure. It's a Connect / Can't Browse issue that is resolved by a Modem Restart.
Most likely the modem is having some weird DNS issue. This is annoying because I don't use my modem as a router, and there doesn't seem to be a way to get it to be a proper Bridge.
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»www.codecipher.com - Marking the way to tomorrow's solutions -- Did you know that Perl is not Dead? »perlisalive.org/ |
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kovy
join:2009-03-26
kudos:8 | said by Devanchya:Okay going on Interleave is not going to fix this. I had them send me the Lantern results on my line, and I am very clean.
I had a different modem a week ago and no problems. It is a Sagemon modem issue for sure. It's a Connect / Can't Browse issue that is resolved by a Modem Restart.
Most likely the modem is having some weird DNS issue. This is annoying because I don't use my modem as a router, and there doesn't seem to be a way to get it to be a proper Bridge.
Well the interleaved resolved it for me and many other.
I have both Cellpipe and Sagemcom do this.
I use google DNS and still had the problem.
It's not a simple connect can't browsw issue... since you're able to ping.
People have the same issue in bridge mode.
Here's a great question... do you see anybody on IPTV that has this problem ? |
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Reviews:
·TekSavvy DSL
| From the tests I've run today, it looks like this is actually a PPPoE conflict.
Even when connected using the "default" user in the modem, it works for a set period then disconnects
I edited the config today to put in a bogus user (just to see) and ensured the user in my router works properly. IT works and I have not suffered the browsing issue since, where before it was happening every 4 hours almost like clockwork.
--
»www.codecipher.com - Marking the way to tomorrow's solutions -- Did you know that Perl is not Dead? »perlisalive.org/ |
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kovy
join:2009-03-26
kudos:8 | said by Devanchya:From the tests I've run today, it looks like this is actually a PPPoE conflict.
Even when connected using the "default" user in the modem, it works for a set period then disconnects
I edited the config today to put in a bogus user (just to see) and ensured the user in my router works properly. IT works and I have not suffered the browsing issue since, where before it was happening every 4 hours almost like clockwork.
Well funny enough... problem stoped when I switch to IPTV profile... how do you explain that ?
Me it was never about time... it was always about usage... usually when I stressed the upload or had lots of connections. |
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| reply to kovy
Well I did ask for a change in profile and they have been very helpful. It has gotten better but I still get disconnects a few times a week. Perhaps it is a combination of issues and a simple profile change won't work for all?
Philip |
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kovy
join:2009-03-26
kudos:8 | said by pmcdunnough:Well I did ask for a change in profile and they have been very helpful. It has gotten better but I still get disconnects a few times a week. Perhaps it is a combination of issues and a simple profile change won't work for all?
Philip
Maybe you actually lose the sync ? Other wise, you can PM me your phone number and I can check it out. |
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| said by kovy  Maybe you actually lose the sync ? Other wise, you can PM me your phone number and I can check it out.
[/BQUOTE :how do u plan to acomplish that? do u have access to WC? |
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| reply to lefrenchy
Funny I was looking at the dates and it seems that I still have this problem... I have Fibe 5 (5Mbps) and my connection drops at least 3 times a day when I am using a lot of stuff at once (TV, Internet, PS3) I want to upgrade to at least the 15 Mbps package but if I am constantly getting disconnected (and constantly getting a new external ip) I am not really up for an upgrade. It would be cool to know how to fix it |
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 Glen1These Are The Good Ol' Days.Premium,MVM
join:2002-05-24
GTA Canada
kudos:7
 ·Bell Fibe
| reply to lefrenchy
The temp fix is to put your service on a fibetv profile or a maintenance profile and it stabilizes the dsl. This has to be done by a bell technician...
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My Canada includes Quebec.
Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies. |
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