We can help you.
I'm very sorry you had a bad experience trying to get started with our service. While we do contract with some large installation technician companies to do installations for us in some parts of the country, we own our customers' experience from start to finish. I can assure you that the interactions you described in your note are not acceptable to us.
If you're open to it, we'd love the opportunity to make this right for you and get you set up with the service. Please send us an email at firstname.lastname@example.org with your name, address and a phone number where we can reach you (in case you're wondering why the email is "@viasat.com", it's because we work for ViaSat, the company that provides Exede Internet service). We will have someone here contact you and take good care of you.