 elitefx
join:2011-02-14
London, ON
kudos:1
2 edits | Rogers Smart Home Monitoring: Who's Watching The Fox? So who's watching Rogers while Rogers is watching you. With all the malware/hackers trolling the Net these days would you really want to trust your family's safety to an ISP and an Internet connection?
Are Rogers employees government licensed and vetted to practise Home Security? What rigorous training does Rogers require before the employee has access to your most inner sanctum? Are Rogers people cleared by the Police to operate this service?
How much liability does Rogers pay out in the event of theft, property damage or personal injury on their watch? $1000, $100,000, $1,000,000 or more? They are, after all, minding the store.
Enquiring minds want to know. |
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| reply to elitefx
Re: Rogers Smart Home Monitoring: Who's Watching The Fox? The industry is basically unregulated.
Rogers has their TOS weasel word agreement that absolves them of just about everything, including Dorothy's house crashing down on you in a twista'. |
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elitefx
join:2011-02-14
London, ON
kudos:1 | said by MaynardKrebs:Rogers has their TOS weasel word agreement that absolves them of just about everything, including Dorothy's house crashing down on you in a twista'. Well then the obvious question becomes: Why would anybody, ANYBODY allow Rogers access to their most prized possesions, their family's safety and well being and their biggest financial investment, their home, when Rogers ONLY concern is raking in the bucks and your family's security is of no apparent concern whatsoever.
What is wrong with this picture? IMHO only a psycho would gamble on Rogers Home Monitoring when the stakes are so high...... |
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 elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand
 ·Cybersurf Intern..
| reply to MaynardKrebs
We're not responsible, even if we are responsible, we're not responsible.
If your house got broken into, and they did SFA (because they're not responsible ), something tells me the TOS wouldn't stand up in court.
Besides I don't think anyone is monitoring it just the same, it's ”Give us your money sucker".
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No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake....... |
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| said by elwoodblues:Besides I don't think anyone is monitoring it just the same, it's ”Give us your money sucker".
Intercon or Chubb will monitor and hold keys.
If the alarm goes off, they will roll a vehicle and enter the premises to check. This costs lots more than $19.95/month, but is well worth it for those who need it. |
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| reply to elitefx
said by elitefx:Are Rogers employees government licensed and vetted to practise Home Security? What rigorous training does Rogers require before the employee has access to your most inner sanctum? Are Rogers people cleared by the Police to operate this service?
How much liability does Rogers pay out in the event of theft, property damage or personal injury on their watch? $1000, $100,000, $1,000,000 or more? They are, after all, minding the store.
Enquiring minds want to know.
No security company pays out anything in the event of theft of your property or personal injury, that includes Rogers as well. That's what home owners insurance is for.
I highly doubt the monitoring centre is staffed by Rogers employees as this is not the company's expertise. They likely outsource it to a company that specializes in this type of call centre operations. The Rogers Home Monitoring centre is ULC certified so it meets industry standards. All customer service jobs in Ontario require employees to pass background checks, the monitoring centre would be no exception. |
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elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand | It's been certified by an American standards testing company, one that has significantly lower standards then CSA does.
Background checks for script reading monkeys, that's the funniest thing I've heard all day. |
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 nekkidtruthYou fail at life.Premium
join:2002-05-20
London, ON
 ·Rogers Hi-Speed
| said by elwoodblues:It's been certified by an American standards testing company, one that has significantly lower standards then CSA does.
Background checks for script reading monkeys, that's the funniest thing I've heard all day.
I don't understand why that's funny. The last time I checked, a criminal as well as credit check was required for certain divisions within Rogers call center. There are actually numerous call centers that require those things for several different contracts including but not limited to Bell and Rogers.
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Weeeeeee |
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| reply to elwoodblues
Why is that funny? I have done recruiting for customer facing employees at both Rogers and other major corporations. Due to the nature of all customer facing positions in Ontario, it is a legal requirement to conduct background checks on all candidates an employer wants to hire. If anything doesn't check out, we can't hire them. |
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| reply to elitefx
said by elitefx:said by MaynardKrebs:Rogers has their TOS weasel word agreement that absolves them of just about everything, including Dorothy's house crashing down on you in a twista'. Well then the obvious question becomes: Why would anybody, ANYBODY allow Rogers access to their most prized possesions, their family's safety and well being and their biggest financial investment, their home, when Rogers ONLY concern is raking in the bucks and your family's security is of no apparent concern whatsoever. What is wrong with this picture? IMHO only a psycho would gamble on Rogers Home Monitoring when the stakes are so high...... How is this different then any other home security service on the market today? |
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elitefx
join:2011-02-14
London, ON
kudos:1
2 edits | said by yyzlhr :How is this different then any other home security service on the market today? Do a little Google search my friend. Took me 30 seconds to see that Chubb, ADT etc actually provide genuine home security and take responsibilty for the service they provide. Here's a couple to start you on your road of discovery: » www.adt.ca/en/home-security/why-···arantees» www.chubbsecurity.com/utcfs/Temp···,00.htmlIt would be helpful if current Rogers Home Monitoring users were to post what they think of the service. Maybe some of us need to be enlightened....... |
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| The chubb link doesn't indicate any sort of guarantee.
ADT is the only security provider that seems to offer any sort of guarantee. Makes sense as they charge the highest fees in the industry and constantly attempt to lock you into a contract. A guarantee is the least they can offer. Glad I ditched ADT a long time ago, their fees are outrageous and customer service was horrible.
Say what you will about rogers home monitoring, I've had a security system for over 10 years now and have researched various providers over the years and Rogers actually provides pretty good value in comparison to their other home security competitors, notably ADT. I have never been one to promote rogers but am seriously considering ditching my current security product for rogers as it would actually save me money. |
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| reply to elitefx
also please explain how rogers smart home monitoring is not a genuine security system compared to the likes of adt or chubb? |
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elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand | reply to yyzlhr
Legal requirement? If you are working with kids (vulnerable sector) ok, but customer facing? So I I want to work in retail (no thanks) they're legally required ?
Show me the statue that says so. |
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 mozerdLight Will Pierce The DarknessPremium,MVM
join:2004-04-23
Nepean, ON | reply to elitefx
Apparently Rogers and Allstate Insurance have some sort of agreement in place ... if you are insured by Allstate and contract to have Rogers Home monitoring Allstate will reduce your premium by some percentage to cover part or most of the cost of installing the Home monitoring system. That premium reduction is a one time affair
I recently got that offer from Allstate --- so if Allstate are not worried about Rogers credibility [with all the liability issues] I suggest that YOU need not worry. 
Insofar as Internet Hackers go ---- stupid will always be stupid. It does not matter if your are stupidly smart or smartly stupid -- stupid is stupid. Education only helps those that embrace education to advance their ability to cope and exploit and has no ties to reduce stupidity. Educators will of course scream that education can make a stupid person smarter consequently reducing or eliminating their stupidity--- LIFE consistently proves otherwise which is WHY history keeps repeating itself.
I like Rogers Home Monitoring --- its a very good service.
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David Mozer
IT-Expert on Call
Information Technology for Home and Business |
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elitefx
join:2011-02-14
London, ON
kudos:1
1 edit | reply to elitefx
Okay. So you've installed Rogers Home Monitoring. Now, you're sitting in a public WiFi hotspot downtown and you decide to check on your house. What's to prevent the guy across the room from piggybacking/hacking into your iPad wifi to gain access through your Rogers installed secured Gateway, and robbing you blind at a later date by checking to see if your house is unoccupied (1 possible scenario of many)?
IMHO A lot of folks won't take the time (too busy) to secure their current public network access location.
Every wireless device accessing your Rogers Home Monitoring is a potential threat to your security. It's common sense. |
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| reply to elitefx
said by elitefx:So who's watching Rogers while Rogers is watching you. With all the malware/hackers trolling the Net these days would you really want to trust your family's safety to an ISP and an Internet connection?
Are Rogers employees government licensed and vetted to practise Home Security? What rigorous training does Rogers require before the employee has access to your most inner sanctum? Are Rogers people cleared by the Police to operate this service?
How much liability does Rogers pay out in the event of theft, property damage or personal injury on their watch? $1000, $100,000, $1,000,000 or more? They are, after all, minding the store.
Enquiring minds want to know.
I have never in my experience NOT heard of security checks, having worked in many call centers, each time I was "Security screened" having applied to work at ADT I can tell you the interview at the time was quite intensive, and they wanted to make sure they had the right people for the job.
Rogers? I can't say the interview process but I can say that Rogers is selling itself as a MONITORING system, Any MONITORING system that would try and offer a garantee... Be kinda dumb, offering money? Even dumber! They are not an INSURANCE company and none of the monitoring companies could garantee you won't get robbed... Isn't that why you pay them for home monitoring? You want added protection and none could offer a garantee. |
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| reply to elwoodblues
said by elwoodblues:Legal requirement? If you are working with kids (vulnerable sector) ok, but customer facing? So I I want to work in retail (no thanks) they're legally required ?
Show me the statue that says so.
vulnerable sector includes children, elderly, and individuals living with disabilities. All of these people could walk into a Rogers store or call a Rogers call centre. Whether background checks are required by law I could not find out. All I know is that through my experience in doing recruiting for Rogers frontline position, I and others were invited to a conference call by HR telling us it is mandatory and required by law to background check everyone we hire. So whether its mandated by legislation or not, background checks are mandatory for frontline positions at Rogers. |
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| reply to elitefx
said by elitefx:Okay. So you've installed Rogers Home Monitoring. Now, you're sitting in a public WiFi hotspot downtown and you decide to check on your house. What's to prevent the guy across the room from piggybacking/hacking into your iPad wifi to gain access through your Rogers installed secured Gateway, and robbing you blind at a later date by checking to see if your house is unoccupied (1 possible scenario of many)?
IMHO A lot of folks won't take the time (too busy) to secure their current public network access location.
Every wireless device accessing your Rogers Home Monitoring is a potential threat to your security. It's common sense.
Lol if you think any security system will actually protect your belongings then you're simply naive. Home security systems are only there to give you the sensation of feeling safer. If people want to break into your home they'll do it. Regardless of what security system you have, a burglar can simply break in and trip the alarm and steal your stuff and leave, and the police probably still won't arrive for another 15 minutes. Whether it can be hacked by wifi or whatever is irrelevant. If a burglar wants to get in they will find their way in whether you have a monitoring system or not.
Secondly, do you think its fun to live your life constantly worried about being hacked. Should I not use my wifi enabled laptop that has a camera in case someone hijacks my network and starts spying on me? Should we all do the same with our tablets and smartphoned that all have the same features? |
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