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elitefx

join:2011-02-14
London, ON
kudos:2

2 edits

Rogers Smart Home Monitoring: Who's Watching The Fox?

So who's watching Rogers while Rogers is watching you. With all the malware/hackers trolling the Net these days would you really want to trust your family's safety to an ISP and an Internet connection?

Are Rogers employees government licensed and vetted to practise Home Security? What rigorous training does Rogers require before the employee has access to your most inner sanctum? Are Rogers people cleared by the Police to operate this service?

How much liability does Rogers pay out in the event of theft, property damage or personal injury on their watch? $1000, $100,000, $1,000,000 or more? They are, after all, minding the store.

Enquiring minds want to know.

Expand your moderator at work

MaynardKrebs
Heave Steve, for the good of the country
Premium
join:2009-06-17
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reply to elitefx

Re: Rogers Smart Home Monitoring: Who's Watching The Fox?

The industry is basically unregulated.

Rogers has their TOS weasel word agreement that absolves them of just about everything, including Dorothy's house crashing down on you in a twista'.



elitefx

join:2011-02-14
London, ON
kudos:2

said by MaynardKrebs:

Rogers has their TOS weasel word agreement that absolves them of just about everything, including Dorothy's house crashing down on you in a twista'.

Well then the obvious question becomes: Why would anybody, ANYBODY allow Rogers access to their most prized possesions, their family's safety and well being and their biggest financial investment, their home, when Rogers ONLY concern is raking in the bucks and your family's security is of no apparent concern whatsoever.

What is wrong with this picture? IMHO only a psycho would gamble on Rogers Home Monitoring when the stakes are so high......


elwoodblues
Elwood Blues
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join:2006-08-30
Somewhere in
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reply to MaynardKrebs

We're not responsible, even if we are responsible, we're not responsible.

If your house got broken into, and they did SFA (because they're not responsible ), something tells me the TOS wouldn't stand up in court.

Besides I don't think anyone is monitoring it just the same, it's Give us your money sucker".
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......


MaynardKrebs
Heave Steve, for the good of the country
Premium
join:2009-06-17
kudos:4

said by elwoodblues:

Besides I don't think anyone is monitoring it just the same, it's Give us your money sucker".

Intercon or Chubb will monitor and hold keys.
If the alarm goes off, they will roll a vehicle and enter the premises to check. This costs lots more than $19.95/month, but is well worth it for those who need it.


yyzlhr

@rogers.com
reply to elitefx

said by elitefx:

Are Rogers employees government licensed and vetted to practise Home Security? What rigorous training does Rogers require before the employee has access to your most inner sanctum? Are Rogers people cleared by the Police to operate this service?

How much liability does Rogers pay out in the event of theft, property damage or personal injury on their watch? $1000, $100,000, $1,000,000 or more? They are, after all, minding the store.

Enquiring minds want to know.

No security company pays out anything in the event of theft of your property or personal injury, that includes Rogers as well. That's what home owners insurance is for.

I highly doubt the monitoring centre is staffed by Rogers employees as this is not the company's expertise. They likely outsource it to a company that specializes in this type of call centre operations. The Rogers Home Monitoring centre is ULC certified so it meets industry standards. All customer service jobs in Ontario require employees to pass background checks, the monitoring centre would be no exception.


elwoodblues
Elwood Blues
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Somewhere in
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It's been certified by an American standards testing company, one that has significantly lower standards then CSA does.

Background checks for script reading monkeys, that's the funniest thing I've heard all day.



nekkidtruth
YISMM
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join:2002-05-20
London, ON
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Reviews:
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said by elwoodblues:

It's been certified by an American standards testing company, one that has significantly lower standards then CSA does.

Background checks for script reading monkeys, that's the funniest thing I've heard all day.

I don't understand why that's funny. The last time I checked, a criminal as well as credit check was required for certain divisions within Rogers call center. There are actually numerous call centers that require those things for several different contracts including but not limited to Bell and Rogers.
--
Weeeeeee


yyzlhr

@rogers.com
reply to elwoodblues

Why is that funny? I have done recruiting for customer facing employees at both Rogers and other major corporations. Due to the nature of all customer facing positions in Ontario, it is a legal requirement to conduct background checks on all candidates an employer wants to hire. If anything doesn't check out, we can't hire them.



yyzlhr

@rogers.com
reply to elitefx

said by elitefx:

said by MaynardKrebs:

Rogers has their TOS weasel word agreement that absolves them of just about everything, including Dorothy's house crashing down on you in a twista'.

Well then the obvious question becomes: Why would anybody, ANYBODY allow Rogers access to their most prized possesions, their family's safety and well being and their biggest financial investment, their home, when Rogers ONLY concern is raking in the bucks and your family's security is of no apparent concern whatsoever.

What is wrong with this picture? IMHO only a psycho would gamble on Rogers Home Monitoring when the stakes are so high......

How is this different then any other home security service on the market today?


elitefx

join:2011-02-14
London, ON
kudos:2

2 edits

said by yyzlhr :

How is this different then any other home security service on the market today?

Do a little Google search my friend. Took me 30 seconds to see that Chubb, ADT etc actually provide genuine home security and take responsibilty for the service they provide. Here's a couple to start you on your road of discovery:

»www.adt.ca/en/home-security/why-···arantees
»www.chubbsecurity.com/utcfs/Temp···,00.html

It would be helpful if current Rogers Home Monitoring users were to post what they think of the service. Maybe some of us need to be enlightened.......


yyzlhr

@rogers.com

The chubb link doesn't indicate any sort of guarantee.

ADT is the only security provider that seems to offer any sort of guarantee. Makes sense as they charge the highest fees in the industry and constantly attempt to lock you into a contract. A guarantee is the least they can offer. Glad I ditched ADT a long time ago, their fees are outrageous and customer service was horrible.

Say what you will about rogers home monitoring, I've had a security system for over 10 years now and have researched various providers over the years and Rogers actually provides pretty good value in comparison to their other home security competitors, notably ADT. I have never been one to promote rogers but am seriously considering ditching my current security product for rogers as it would actually save me money.



yyzlhr

@rogers.com
reply to elitefx

also please explain how rogers smart home monitoring is not a genuine security system compared to the likes of adt or chubb?



elwoodblues
Elwood Blues
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join:2006-08-30
Somewhere in
kudos:2
reply to yyzlhr

Legal requirement? If you are working with kids (vulnerable sector) ok, but customer facing? So I I want to work in retail (no thanks) they're legally required ?

Show me the statue that says so.



mozerd
Light Will Pierce The Darkness
Premium,MVM
join:2004-04-23
Nepean, ON
reply to elitefx

Apparently Rogers and Allstate Insurance have some sort of agreement in place ... if you are insured by Allstate and contract to have Rogers Home monitoring Allstate will reduce your premium by some percentage to cover part or most of the cost of installing the Home monitoring system. That premium reduction is a one time affair

I recently got that offer from Allstate --- so if Allstate are not worried about Rogers credibility [with all the liability issues] I suggest that YOU need not worry.

Insofar as Internet Hackers go ---- stupid will always be stupid. It does not matter if your are stupidly smart or smartly stupid -- stupid is stupid. Education only helps those that embrace education to advance their ability to cope and exploit and has no ties to reduce stupidity. Educators will of course scream that education can make a stupid person smarter consequently reducing or eliminating their stupidity--- LIFE consistently proves otherwise which is WHY history keeps repeating itself.

I like Rogers Home Monitoring --- its a very good service.
--
David Mozer
IT-Expert on Call
Information Technology for Home and Business



elitefx

join:2011-02-14
London, ON
kudos:2

1 edit
reply to elitefx

Okay. So you've installed Rogers Home Monitoring. Now, you're sitting in a public WiFi hotspot downtown and you decide to check on your house. What's to prevent the guy across the room from piggybacking/hacking into your iPad wifi to gain access through your Rogers installed secured Gateway, and robbing you blind at a later date by checking to see if your house is unoccupied (1 possible scenario of many)?

IMHO A lot of folks won't take the time (too busy) to secure their current public network access location.
Every wireless device accessing your Rogers Home Monitoring is a potential threat to your security. It's common sense.


GroovyPhoenx

join:2006-05-22
Gloucester, ON
reply to elitefx

said by elitefx:

So who's watching Rogers while Rogers is watching you. With all the malware/hackers trolling the Net these days would you really want to trust your family's safety to an ISP and an Internet connection?

Are Rogers employees government licensed and vetted to practise Home Security? What rigorous training does Rogers require before the employee has access to your most inner sanctum? Are Rogers people cleared by the Police to operate this service?

How much liability does Rogers pay out in the event of theft, property damage or personal injury on their watch? $1000, $100,000, $1,000,000 or more? They are, after all, minding the store.

Enquiring minds want to know.

I have never in my experience NOT heard of security checks, having worked in many call centers, each time I was "Security screened" having applied to work at ADT I can tell you the interview at the time was quite intensive, and they wanted to make sure they had the right people for the job.

Rogers? I can't say the interview process but I can say that Rogers is selling itself as a MONITORING system, Any MONITORING system that would try and offer a garantee... Be kinda dumb, offering money? Even dumber! They are not an INSURANCE company and none of the monitoring companies could garantee you won't get robbed... Isn't that why you pay them for home monitoring? You want added protection and none could offer a garantee.


yyzlhr

@rogers.com
reply to elwoodblues

said by elwoodblues:

Legal requirement? If you are working with kids (vulnerable sector) ok, but customer facing? So I I want to work in retail (no thanks) they're legally required ?

Show me the statue that says so.

vulnerable sector includes children, elderly, and individuals living with disabilities. All of these people could walk into a Rogers store or call a Rogers call centre. Whether background checks are required by law I could not find out. All I know is that through my experience in doing recruiting for Rogers frontline position, I and others were invited to a conference call by HR telling us it is mandatory and required by law to background check everyone we hire. So whether its mandated by legislation or not, background checks are mandatory for frontline positions at Rogers.


yyzlhr

@rogers.com
reply to elitefx

said by elitefx:

Okay. So you've installed Rogers Home Monitoring. Now, you're sitting in a public WiFi hotspot downtown and you decide to check on your house. What's to prevent the guy across the room from piggybacking/hacking into your iPad wifi to gain access through your Rogers installed secured Gateway, and robbing you blind at a later date by checking to see if your house is unoccupied (1 possible scenario of many)?

IMHO A lot of folks won't take the time (too busy) to secure their current public network access location.
Every wireless device accessing your Rogers Home Monitoring is a potential threat to your security. It's common sense.

Lol if you think any security system will actually protect your belongings then you're simply naive. Home security systems are only there to give you the sensation of feeling safer. If people want to break into your home they'll do it. Regardless of what security system you have, a burglar can simply break in and trip the alarm and steal your stuff and leave, and the police probably still won't arrive for another 15 minutes. Whether it can be hacked by wifi or whatever is irrelevant. If a burglar wants to get in they will find their way in whether you have a monitoring system or not.

Secondly, do you think its fun to live your life constantly worried about being hacked. Should I not use my wifi enabled laptop that has a camera in case someone hijacks my network and starts spying on me? Should we all do the same with our tablets and smartphoned that all have the same features?


elitefx

join:2011-02-14
London, ON
kudos:2

1 edit

said by yyzlhr :

Secondly, do you think its fun to live your life constantly worried about being hacked.

I don't worry about sweet dick all bud. This thread is simply a topic to discuss. It's not about me. It's about Rogers Home Monitoring.

Personal attacks are not necessary. If you don't have something intelligent to say then you know what you can do......


yyzlhr

@rogers.com

That was not a personal attack at all. I'm trying to understand the point you're trying to get across. You start a thread essentially attacking the credibility of the Rogers home monitoring product but yet you have no substantive evidence to back it up. You bring up the remote possibility of the system being hijacked by Wifi, I think its fair to ask whether you feel the same way about other devices that have Wifi capabilities and aren't certified to the same standard that the Rogers Home monitoring product is...



elitefx

join:2011-02-14
London, ON
kudos:2

said by yyzlhr :

I think its fair to ask whether you feel the same way about...

Well, there's 2 sides to every story. I've heard Rogers position 1000 times over on their TV ads. So I thought I'd write the post from the opposing point of view......


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
reply to yyzlhr

Rogers BS, they simply want a background check on their employees, it's not a legal requirement for a call centre.


Rogers_Chris
VIP
join:2010-12-15
Toronto, ON
reply to elitefx

Hi folks, Chris from the Rogers social media team here. First off, thanks to all who have jumped in on this discussion with your opinions and experiences with our service. I thought it would be worthwhile to try to address some of the questions raised here by elitefx because they're valid concerns possibly shared by others.

Internet security has been an integral part of the development of Smart Home Monitoring and we are constantly testing our system to protect customers and their system information. We take home security and monitoring seriously, and therefore Rogers Smart Home Monitoring is a professionally installed and fully managed service that is frequently updated, and uses advanced security practices.

Some of our general practices for security specifications and techniques include:

o Rogers Smart Home Monitoring uses a dedicated secure router for camera access, and a WPA2 encryption; one of the highest levels of encryption available

o The only place to access images and videos is on the secure Rogers Smart Home Monitoring portal. All images and videos stored by customers are encrypted down to a physical server disk level, meaning images are only accessible by the authorized customer through their secure username and password

o Rogers also uses advanced techniques that dynamically randomize access control to images and videos accessible on the Rogers Smart Home Monitoring web portal.

We have a dedicated group of experts at Rogers focused on Smart Home Monitoring. Their role is to monitor network connectivity on cable and wireless networks, ensuring consumer’s systems are always up and running.

Additionally, our Central Monitoring Station is staffed with certified security experts with over twenty years of professional experience who monitor and respond to emergency events in customer homes

Home owner liability is not something Rogers Smart Home Monitoring has ownership of.

I hope this helps!



elitefx

join:2011-02-14
London, ON
kudos:2

said by Rogers_Chris:

I hope this helps!

Just want to say Thanks Rogers_Chris for a clear, concise, informative reply to this thread. Personally, I couldn't ask for more than that......


Tx
bronx cheers from cheap seats
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Mississauga, ON
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Reviews:
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reply to yyzlhr

said by yyzlhr :

said by elitefx:

Okay. So you've installed Rogers Home Monitoring. Now, you're sitting in a public WiFi hotspot downtown and you decide to check on your house. What's to prevent the guy across the room from piggybacking/hacking into your iPad wifi to gain access through your Rogers installed secured Gateway, and robbing you blind at a later date by checking to see if your house is unoccupied (1 possible scenario of many)?

IMHO A lot of folks won't take the time (too busy) to secure their current public network access location.
Every wireless device accessing your Rogers Home Monitoring is a potential threat to your security. It's common sense.

Lol if you think any security system will actually protect your belongings then you're simply naive. Home security systems are only there to give you the sensation of feeling safer. If people want to break into your home they'll do it. Regardless of what security system you have, a burglar can simply break in and trip the alarm and steal your stuff and leave, and the police probably still won't arrive for another 15 minutes. Whether it can be hacked by wifi or whatever is irrelevant. If a burglar wants to get in they will find their way in whether you have a monitoring system or not.

Secondly, do you think its fun to live your life constantly worried about being hacked. Should I not use my wifi enabled laptop that has a camera in case someone hijacks my network and starts spying on me? Should we all do the same with our tablets and smartphoned that all have the same features?

Some of the things i'm reading in this thread are just insanely naive. Attacking a system most have yet to even see or try. Rogers has it's issues, but this system is actually very well done. People hate a company so much they are too naive to know what they are even talking about. I used to work for ADT for 6 years. CMC was run by SEVERAL "kids" that were all through the criminal checks.

I started with ADT knocking door to door, not my finest job at that time and moved up to an installer and moved up to management. I still have some old ADT contracts locking people in for 6 years laying around somewhere. You should read the terms on these contracts.
Though i worked for ADT for quite some time I decided to install the Rogers Home Monitoring.

I have a camera at each entrance and set rules. May not help if they are covering their face but it's better then a average response time of 15-25 minutes from police. Alarm trips are the lowest priority for the police.

Rogers Home Monitoring i'd dare anyone to try and hack. It's not a local IP that you use to access. My system plays the same purpose as my car alarm, a deterrent is it's purpose. It is the purpose of any alarm for anything you install one in.

Working for ADT, trying AlarmForce for 2 years, having a Brinks system in my house when i moved in and now using Rogers. Each are very much the same. If you think ADT is a quality system i encourage you to try it because i replaced more faulty door/window sensors then you can shake a stick at. Why you ask? Because ADT one year wanted to cheap out on an older model door/window sensor and went with cheaper parts. Customers didn't know the difference.


elwoodblues
Elwood Blues
Premium
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Somewhere in
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reply to Rogers_Chris

I was waiting for the social marketing troll to show up, took longer then expected!

Expand your moderator at work

Viper359
Premium
join:2006-09-17
Scarborough, ON
Reviews:
·voip.ms
reply to elitefx

Re: Rogers Smart Home Monitoring: Who's Watching The Fox?

Ok, lets clear up a few things on this background check garbage. Some are making sound like a serious police background check is being conducted.

There is NO law requiring a call centre monkey to have a background check by the police. Its the silliest thing I have ever heard. The reference to the elderly and vulnerable is a joke. Its meant for people who work closely and intimately with them, not some guy hawking a cell phone.

A background check at Rogers will be the same as any other company. Telephone references, previous employers etc.

A company CANNOT use a credit record for purposes of possible employment. It's against the law. No different than insurance companies can use it to deny you coverage.

Some companies ask for a Police clearance letter. That is nothing more than a document stating you have no charges before the courts, and have no convictions of certain offences. The exact ones, I cannot remember, but there are many. It is usually done by the police service in the area you live.

Security Guards, Private Investigators, and other licensed professionals do undergo a RCMP background check. This is nothing more than a CPIC check to verify who you are, and that you have no charges against you, or convictions for which you have not received a pardon.

There are some professions where a credit check and CPIC check are conducted. Like bonded carriers, armed cash guards, certain Government employee's. The only time you really undergo a real background check is if you work for a police service as a cop or civilian member, higher ranking Government positions, or work at high threat risk institutions. Airports, DND, Energy sector, etc.

It can get a little more deeper, but, you get the point. No one at Rogers is undergoing some deep background check. I don't care what some guy on the telephone from HR told you.