US Cable Support > Time Warner Internet Services > Any reason why I can't access some twc sites?

Any reason why I can't access some twc sites?

Reboot your modem that will usualy fix it. Not sure why

Google Chrome could not load the webpage because myservices.timewarnercable.com took too long to respond. The website may be down, or you may be experiencing issues with your Internet connection.
 

reply to patt2k
Try using »www.timewarnercable.com/nynj/ or »myservices.timewarnercable.com see if that works. Btw what modem are you using? I know the arris tg852 has a firmware problem that would cause this issue on some secured websites. It has something to do with the mtu size.

Can you trace route to the sites you can't surf to? Can you post your trace results?

this is tracert to twcnyc.com

I can access few things on their site but not all but this is the rt

example: I can't use the espngo or any other time warner site

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\X>tracert twcnyc.com

Tracing route to twcnyc.com [24.213.174.131]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms READYSHARE [192.168.1.1]
2 47 ms 48 ms 19 ms cpe-74-73-64-1.nyc.res.rr.com [74.73.64.1]
3 9 ms 9 ms 12 ms gig-0-3-0-12-nycmnym-rtr2.nyc.rr.com [24.29.97.1
97]
4 24 ms 11 ms 11 ms tenge-0-5-0-1-nycmnytg-rtr001.nyc.rr.com [184.15
2.112.131]
5 29 ms 41 ms 31 ms bun103.nycmnyc-rtr02.nyc.rr.com [184.152.112.110
]
6 11 ms 15 ms 29 ms gig-1-2-nycmnyc-rc-rtr01.nyc.rr.com [24.29.104.9
4]
7 47 ms 20 ms 17 ms cpe-24-29-112-2.nyc.res.rr.com [24.29.112.2]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15

Ok... that's to a working site. twcnyc.com gets redirected to www.timewarner.com/nynj but you can access the main page, it's the sub pages leading to other domains that have issues.

How about a trace directly to a non working site, like espngo or myservices.timewarnercable.com ?
--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.

There you go the site -> myservices.timewarnercable.com
won't load and this is the tracert

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\XXXX>tracert myservices.timewarnercable.com

Tracing route to myservices.timewarnercable.com [24.28.199.183]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms READYSHARE [192.168.1.1]
2 33 ms 10 ms 19 ms cpe-74-73-64-1.nyc.res.rr.com [74.73.64.1]
3 10 ms 9 ms 9 ms gig-0-3-0-12-nycmnym-rtr2.nyc.rr.com [24.29.97.1
97]
4 21 ms 12 ms 11 ms tenge-0-5-0-1-nycmnytg-rtr001.nyc.rr.com [184.15
2.112.131]
5 16 ms 22 ms 12 ms bun6-nycmnytg-rtr002.nyc.rr.com [24.29.148.250]

6 12 ms 15 ms 15 ms 107.14.19.24
7 24 ms 18 ms 23 ms 66.109.9.30
8 15 ms 15 ms 19 ms ge-0-0-0.ar1.dca01.tbone.rr.com [66.109.10.80]
9 35 ms 14 ms 15 ms 66.109.6.85
10 16 ms 15 ms 15 ms 24.30.192.202
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.

Oops! Google Chrome could not connect to myservices.timewarnercable.com
Try reloading: myservices.­timewarnercable.­com

reply to patt2k
It will cause only a slight Mbits/s performance hit, but you might try downloading/installing/running the /drtcp app from DSLR, and set your MTU down in increments of say 20 octets. That would get around the MTU issue noted earlier in this thread.

Also I might note that stupidly, although claiming to participate in World IPv6 (Day|Launch), TWC's nameservers or firewalls have been programmed not to return anything at all (drop the packets or replies on the floor) for AAAA queries for certain names, including ones used to get (eventually) to PayXpress/MyServices. Your browser(s) may be timing out on receiveing responses to said queries. Most of them nicely try IPv6 first, although a fair number of them are smart about (quickly) falling back to IPv4.
--
English is a difficult enough language to interpret correctly when its rules are followed, let alone when a writer chooses not to follow those rules.

Jeopardy! replies and randomcaps REALLY suck!

Man you lost me right here I have no idea what to do lol -_-

my router does support ipv6 but how do I get TWC to provision my modem for ipv6? direct forums or call them?

basically, you can't. You have to wait for them to bring it to your area (your CMTS). However, your software may still attempt to perform AAAA lookups, to which TWC will not be forthcoming. It's possible that's where your browser is timing out.

I also had trouble within the past few months accessing TWC's sites but basically no others'. A cable modem reboot fixed me right up, but I think you wrote you already tried that w/o much help.
--
English is a difficult enough language to interpret correctly when its rules are followed, let alone when a writer chooses not to follow those rules.

Jeopardy! replies and randomcaps REALLY suck!

reply to patt2k
Did you try a different browser or disabling your firewall ?

C:\Documents and Settings\>tracert myservices.timewarnercable.com

Tracing route to myservices.timewarnercable.com [24.28.199.183]
over a maximum of 30 hops:

  1    49 ms    29 ms    24 ms  cpe-76-167-28-1.socal.res.rr.com [76.167.28.1]
  2    10 ms    13 ms    11 ms  tge7-1.fntacauh-cer02.socal.rr.com [76.166.26.133]
  3    31 ms    20 ms    23 ms  tge0-8-0-12.ontrcacp-ccr02.socal.rr.com [72.129.5.72]
  4    21 ms    23 ms    16 ms  agg21.tustca1-rtr1.socal.rr.com [72.129.5.2]
  5    16 ms    15 ms    30 ms  ae-5-0.cr0.lax30.tbone.rr.com [66.109.6.64]
  6    85 ms    87 ms    87 ms  ae-5-0.cr0.dca20.tbone.rr.com [66.109.6.3]
  7    80 ms    78 ms    80 ms  ge-0-0-0.ar1.dca01.tbone.rr.com [66.109.10.80]
  8    99 ms    76 ms    79 ms  66.109.6.85
  9    80 ms    80 ms    79 ms  24.30.192.202
 10    92 ms    79 ms    80 ms  24.28.199.183

Trace complete.

reply to patt2k
Your troubleshooting and previous steps rule out it being the computer, it is either:

Router
Modem (highly doubt)
TWC (highly doubt)

reply to patt2k
seems like my wideband modem downloaded new firmware no idea which version because I can't access the motorola page but now everything is OK. finally!