[BC] TP-Link modem died - bypass on Actiontec an option yet? After what must be a couple of years now, my TP-Link ADSL2+ modem has died, it keeps loosing sync, frequently loosing internet connection and also I have noticed it killing my phone line intermittently.
Originally I bought the TP-Link when I had to give up on my Siemens SE567 which also was intermittent at the time.
After the TP-Link died I had no option but to go back to the SE567 but I am worried that the 'randomness' will return at some point.
I was thinking about calling Telus and negotiating that they replace the SE567 with a new modem (Actiontec?), however from the posts in this forum it would appear that Telus are preventing access to the bypass setting at the moment.
I have only recently gone out and bought a Netgear R6300 wireless router and I don't want to have to go back to using a modem+router combo from Telus.
Before I got the Netgear I had a Dlink DIR-825 and by comparison the Netgear has a far greater range on Wireless-N and Wireless-G and is fantastically fast. I have no experience of the Actiontec but I doubt that it will match the performance of the Netgear.
I was wondering if anyone in the forum has any advice how I should proceed. Should I ask Telus for a replacement for the SE567, and if so, what should I ask for? (given that I need bypass).
Or should I be looking to buy something myself? (the TP-Link was cheap and did do the job for 2 years)
I am on the Telus Turbo plan (not the Turbo25). From my account details I can see that my service is 'High Speed Turbo (V1)'
thanks for your help
You're on the same speed as me. I have the Speedtouch ST516v6 from Telus. If you call, you might be able to get yourself one. It's a stand-alone modem and works great, but they only supply them to light speed users and business users (althought they will work on any speed except Turbo 25 which uses VDSL2). If you get the average script reader on the phone, they know the ST516v6 as the Thomson modem and they will probably either tell you it won't work at all or it won't be fast enough for the speed, etc. all BS. The ST516v6 is amazing and is commonly sent to businesses using Telus for it's reliability.
I have the Actiontec Overall for a Telus all-in-one, it is pretty good, but UPnP constantly crashes and DHCP reservation almost never works on it. Both of these problems are well known and Telus doesn't seem to be doing anything about them.
Thanks for the advice. I will get in touch with Telus and try to talk them into supplying the Speedtouch ST516v6.
However, as my Siemens SE567 seems to be behaving itself at the moment it is going to be difficult.
I recall how bad it was before, which forced me to go out and buy the TP-Link, now I have to start all over again gathering up the evidence. I suppose I should be thankful that I didn't throw it out before now as it has come to my rescue this time.
The SE567 is on the replace list so they should skip the troubleshooting and just send the new modem. Normally the Actiontec would be the one sent but you may be able to get them to send the Speedtouch if they have any.
nss_tech, thanks for your advice, I will contact Telus and ask for the Speedtouch