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motorola870

join:2008-12-07
Arlington, TX
kudos:3

Just got a new firmware on my SBG6580!

SBG6580-3.5.8.2-GA-00-488-NOSH

modem was at 3.3.1.0 .

This is in North Texas (Arlington area)



AutumnMonkey

@mycingular.net

I can confirmed this. It's truly amazing that they did this upgrade right after I wrote the long thread in direct forum about the issue.

However, now I am on the way to replace my modem. Since clearly the upgrade breaks it from the connection and it cannot even connect to the maIn line for provisioning.

Hope I'm the only victim for this upgrade and you all get to enjoy the new firmware which clearly makes bridge mode easier and connectivity issue lessened.



motorola870

join:2008-12-07
Arlington, TX
kudos:3

said by AutumnMonkey :

I can confirmed this. It's truly amazing that they did this upgrade right after I wrote the long thread in direct forum about the issue.

However, now I am on the way to replace my modem. Since clearly the upgrade breaks it from the connection and it cannot even connect to the maIn line for provisioning.

Hope I'm the only victim for this upgrade and you all get to enjoy the new firmware which clearly makes bridge mode easier and connectivity issue lessened.

the modem will return to normal once the firmware is downloaded you cannot access the internet while firmware downloads and it took 20 minutes to download.

Your modem is not broken.


Autumnmonkey

@mycingular.net

Thx for your kind reply. I saw the new version and new interface at 1 pm. For the past 4 hours I have been trying to troubleshoot it at all means I know. It's simply not passing the second blinking light. The lv 3 tech had no idea "it's brand new case since we seldom upgrade it! And the upgrade should be automatic."

That's how my story ended and now almost at their local store. Anyway I am changing to a pure modem so that I could use my linksys without worrying port blocking in the bridged stupid modem.



TransitMan
Premium,MVM
join:2000-09-05
Dayton, OH
kudos:1
Reviews:
·Time Warner Cable
reply to motorola870

I can confirm this as well (WOH area).

However, the wireless indicator blinks and I can no longer access 192.168.0.1. It simply does not come up, so I cannot change the settings in it.

I can access 192.168.100.1, but this is very limited in what I can do.

Anyone have a suggestion on how to get around this.



motorola870

join:2008-12-07
Arlington, TX
kudos:3

said by TransitMan:

I can confirm this as well (WOH area).

However, the wireless indicator blinks and I can no longer access 192.168.0.1. It simply does not come up, so I cannot change the settings in it.

I can access 192.168.100.1, but this is very limited in what I can do.

Anyone have a suggestion on how to get around this.

are you in bridge mode? Maybe now bridge mode only allows access to 192.168.0.1 with this firmware? Either that or your modem is acting up? I think if the wireless light is flashing your wireless part might be disabled.


Autumnmonkey

@mycingular.net
reply to TransitMan

You are seeing the right result since it is in bridge mode now. This is what bridge is supposed to be "nothing to configure, just a bridge" .

If u wanna see fancy options, just enable NAPT and they all appear (only functioning in gateway mode. And for older firmware they were functioning even in bridge mode, which an pied me a lot.)



TransitMan
Premium,MVM
join:2000-09-05
Dayton, OH
kudos:1
Reviews:
·Time Warner Cable
reply to motorola870

From what I can tell, yes I'm in bridge mode.

I've tried to look for the wireless signal from a portable netbook, but there is none.

However, not being to access 192.168.0.1 after having access for so long seems to be not right. I wonder if the IP was changed?


TWCdude

join:2006-04-28
San Antonio, TX
kudos:23

If you are in bridge mode 192.168.0.1 should not work. If it did then it was not setup properly for bridge mode. 2 things were needed for it to be done right disable napt mode and disable dhcp. I guess the new firmware must have corrected that issue. Use 192.168.100.1 that should work.


SyphonBW

join:2004-02-24
Alliance, OH
reply to motorola870

Having the same problem here but my firmware is still 3.3.10.
my wire got fried so they came out and replaced it and now my internet works but i can not get my WIFI to get enabled for nothing.And under primary network it says disbaled but in the basic tab it says wireless is enabled.I have a router downstairs and my surfboard upstairs downstairs router which is a linksys has wifi but noy my surfboard 6580.Any help would be appreciated.


TWCdude

join:2006-04-28
San Antonio, TX
kudos:23

Try a factory reset that will fix it for now, but chances are you might need to call in and make sure the codes to keep the wireless enabled are on your acct.



TransitMan
Premium,MVM
join:2000-09-05
Dayton, OH
kudos:1
Reviews:
·Time Warner Cable
reply to TWCdude

said by TWCdude:

If you are in bridge mode 192.168.0.1 should not work. If it did then it was not setup properly for bridge mode. 2 things were needed for it to be done right disable napt mode and disable dhcp. I guess the new firmware must have corrected that issue. Use 192.168.100.1 that should work.

With the old firmware, both dhcp and napt were disabled and access through 192.168.0.1 was still available.
So your now saying, with this new firmware that I can only access the modem through 192.168.100.1 unless i take it out of napt and dhcp disable mode?


mckenna797
Premium
join:2004-08-25
Astoria, NY

I can confirm the new firmware in nyc, Queens county


FallMonkey

join:2009-11-06
Flushing, NY

Are you able to get to the config page with the new firmware, without using the resetting trick?



djrobx
Premium
join:2000-05-31
Valencia, CA
kudos:2
reply to motorola870

We don't have it in Valencia/SoCal yet. I look forward to testing it to see if it fixes the routing bugs.
--
AT&T U-Hearse - RIP Unlimited Internet 1995-2011
Rethink Billable.



Autumnmonkey

@mycingular.net
reply to motorola870

With the ubee modem they gave to me as a replacement for my sbg6580 today, I'm still not passing the second light. I guess this upgrade just destroyed my cable wire in some magic way.

And tech will not come to check it for another week......worst way of ending my summer break. I hope that I'm the only victim in this upgrade and everyone else gets to enjoy the power of new firmware.



motorola870

join:2008-12-07
Arlington, TX
kudos:3
reply to djrobx

I am just hoping that the new firmware includes IPv6 support



hobgoblin
Sortof Agoblin
Premium
join:2001-11-25
Orchard Park, NY
kudos:10

said by motorola870:

I am just hoping that the new firmware includes IPv6 support

I believe it already did.

Hob
--
"A foolish consistency is the hobgoblin of little minds."
- Ralph Waldo Emerson


motorola870

join:2008-12-07
Arlington, TX
kudos:3

said by hobgoblin:

said by motorola870:

I am just hoping that the new firmware includes IPv6 support

I believe it already did.

Hob

I mean actually having IPv6 info in the modem pages.


mckenna797
Premium
join:2004-08-25
Astoria, NY
Reviews:
·Time Warner Cable
reply to FallMonkey

said by FallMonkey:

Are you able to get to the config page with the new firmware, without using the resetting trick?


Yes but I was able to get to the config pages before the update at both 192.168.0.1 and 192.168.100.1


bluepoint

join:2001-03-24
reply to motorola870


Approved Devices
said by motorola870:

said by hobgoblin:

said by motorola870:

I am just hoping that the new firmware includes IPv6 support

I believe it already did.

Hob

I mean actually having IPv6 info in the modem pages.

In the approved motorola Docsis 3 customer device list, SBG6580 is not listed as IPv6 compliant only SB6141 is. Will it be supported with firmware upgrade?


motorola870

join:2008-12-07
Arlington, TX
kudos:3

said by bluepoint:

In the approved motorola Docsis 3 customer device list, SBG6580 is not listed as IPv6 compliant only SB6141 is. Will it be supported with firmware upgrade?

There is a an issue with that page because for one the SBG6580 is newer than the SB5101 model and also motorola has mentioned on their website that the SBG6580 is a IPv6 supportable device. More than likely TWC has not certified it on their network for IPv6 and it is in testing right now for the SBG6580 with a few customers and employees.

»www.motorola.com/Video-Solutions···/SBG6580


bluepoint

join:2001-03-24

Good to know moto SBG6580 is IPv6 compliant, it makes sense going forward. Do you have an idea when TWC transitions to IPv6?



motorola870

join:2008-12-07
Arlington, TX
kudos:3

said by bluepoint:

Good to know moto SBG6580 is IPv6 compliant, it makes sense going forward. Do you have an idea when TWC transitions to IPv6?

no I don't but I believe they are planning on launching it on all 30/5 and 50/5 modems before the end of the year.

xcrunner529

join:2010-08-05
Dublin, OH

Question - I got the update last night as well and now the wireless radio has come back on. I am in bridge mode and I see no way to actually disable the radio. Am I stuck with it now?



bluepoint

join:2001-03-24

2 edits
reply to motorola870

Well Okay, that's getting close. I wonder what happened to those IPv6 beta testers that were asked in this forum? Are you guys still testing?


thereach

join:2010-07-20

I didn't realize this, but somehow this update broke my router being in Bridged mode. I had to put the SBG6508 back in DHCP / NAPT Mode in order to get back out.

I figured out the solution (not that hard) and posted it in my original thread here: »[TWC] SBG6850 - Bridge mode worked for a year, now it doesn't ?! (5th post)

Hope this helps someone else.



motoracer

join:2003-09-15
united state
reply to djrobx

said by djrobx:

We don't have it in Valencia/SoCal yet. I look forward to testing it to see if it fixes the routing bugs.

Also in Valencia, I don't have it either.

weirdalex

join:2004-10-30
Belton, MO
reply to motorola870

The Kansas City area is getting it, I have it in Belton, MO. Kinda freaked me out when I saw my lights blinking in a different way then when it is rebooted or powered up.


Aaron M

join:2002-03-01
Monrovia, CA
reply to motorola870

I just got this update here in CA