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nycdave
Premium,MVM
join:1999-11-16
Melville, NY
kudos:16
reply to Pepsiman

Re: [DVR] 7232 Slow, Unrepsonsive Until Warms Up or a Reboot

You need to wait. The firmware fix has not rolled out to everyone yet.



Pepsiman

join:2002-01-18
Brooklyn, NY

Thanks for the quick reply


billhere

join:2011-10-21
Santa Monica, CA
reply to Pepsiman

said by Pepsiman:

nydave,

I am having the same problem as others mentioned, VZ said it's my stb 7232 and sent me another 7232, I requested a new box but was sent one with three rubber feet missing and kind of beat up, I than called up VZ Presidential line and in turn had someone call me back, the person I spoke with told me that I can try and use the refurbished 7232 that was sent to me but he said it would make no difference because it's a firmware issue which will be updated some time in Jan. 2013

That's interesting because Verizon sent me a new 7232 when I reported the slowness problem to them. It seems to be working just fine and has been installed for over a month now. Asked for it on a Friday afternoon and it arrived Saturday morning.
Expand your moderator at work


Pepsiman

join:2002-01-18
Brooklyn, NY
reply to billhere

Re: [DVR] 7232 Slow, Unrepsonsive Until Warms Up or a Reboot

Click for full size
7232dvr_diagnostic menu_1
Click for full size
7232dvr_diagnostic menu_2
maybe you already got the newer firmware update on you 7232 STB,
on my diagnostic menu line d08 code modules reads platform build version: 25.38 APR 07 2012, I believe the new one should be 25.39.


TitusTroy

join:2009-06-18
New York, NY
reply to djoropallo

I've been away for the past 10 days...can anyone tell me if VHO5 received the firmware update yet?



matcarl
Premium
join:2007-03-09
Franklin Square, NY

I don't think so, it's still bad.



TitusTroy

join:2009-06-18
New York, NY

said by matcarl:

I don't think so, it's still bad.

I did experience the issue a few weeks back maybe once a day but it was never as bad as some other people on here...I still want it fixed though...I havn't seen any hangups or freezes for a few days so I thought it might have been fixed


nycdave
Premium,MVM
join:1999-11-16
Melville, NY
kudos:16
reply to TitusTroy

Not yet....


DGGSLF

join:2007-04-14
Lynn, MA
reply to TitusTroy

I believe my area recived the update a week or so ago but my problem has not gone away.

If fact, I think it is worse now than before the "update". Sometimes several up/down key presses would do nothing and then after a few seconds, all the key presses take and the TV goes crazy as zips through the channels. Other times the channel number I entered would be displayed on the box but the previous channel video stays on the screen for 10 seconds or more and then it jumps to the channel video for the new number I entered. This happens mostly on the 7232 DVR and not on the 7100 HD STB.



HenryFarpolo
Premium
join:2003-08-31
Andover, MA

We don't have the update in Ma/RI yet.


andyboy

join:2011-11-28
New Rochelle, NY
reply to djoropallo

Swapped out my DVR for a refurb (7216 P2) because my other DVR crapped out. Have had no slowness or unresponsiveness since I got it over 6 weeks ago. Well, the new one just caught the bug. Been slow (very slow) for the last 2 days. Strange. In VHO5.


skohly

join:2009-08-19
Township Of Washington, NJ

said by andyboy:

Swapped out my DVR for a refurb (7216 P2) because my other DVR crapped out. Have had no slowness or unresponsiveness since I got it over 6 weeks ago. Well, the new one just caught the bug. Been slow (very slow) for the last 2 days. Strange. In VHO5.

I'm in VHO 7 Northern NJ and mine still misbehaves

DGGSLF

join:2007-04-14
Lynn, MA
reply to HenryFarpolo

Yes, you're correct. I just checked the diagnostic menu and it still shows the old version. I saw a post earlier in this thread, suggesting VHO 6 would receive it between December 11th and 18th. I assumed that had happened but I guess not. That explains it!


djoropallo

join:2003-10-20
Maple Shade, NJ
reply to djoropallo

Ours still takes a minute to switch channels and even longer to load VOD, and then longer to load to the selection.



Webcobbler

@verizon.net
reply to skohly

In VHO7, still shows : April 07 2012 20:37:24

Platform Version : 25.38.

I am still wondering when or if they change it to the new Platform Version: 25.39

Hopefully right after the New Year.


tnsprin

join:2003-07-23
Bradenton, FL
kudos:1
Reviews:
·Verizon FiOS

said by Webcobbler :

In VHO7, still shows : April 07 2012 20:37:24

Platform Version : 25.38.

I am still wondering when or if they change it to the new Platform Version: 25.39

Hopefully right after the New Year.

There is a schedule for the platform update, just not public. But not to long until all areas have it.


bigdaddy

join:2009-11-18
kudos:2
reply to Webcobbler

said by Webcobbler :

In VHO7, still shows : April 07 2012 20:37:24

Platform Version : 25.38.

I am still wondering when or if they change it to the new Platform Version: 25.39

Hopefully right after the New Year.

VHO-02 Tampa FL Now has the new Platform Version: 25.39 Installed.


TitusTroy

join:2009-06-18
New York, NY
reply to FiosTV1080I

said by FiosTV1080I:

Jan 8th 2013 for VHO 5.

is VHO 5 still on for Jan 8th?


nascar

join:2000-02-28
Verona, NJ
kudos:2

I would doubt it but who knows


Critsmcgee

join:2011-12-02
Reviews:
·Verizon FiOS
reply to djoropallo

It's still happening for me in the Boston area. The wife wants me to cancel FIOS she's so feed up of the issue. I need this fix bad so the wife is happy because we all know when the wife is unhappy everyone is unhappy!


UnnDunn
Premium
join:2005-12-21
Brooklyn, NY
reply to djoropallo

In VH05, my STB is taking a software update as I type. I can watch TV and change channels, but nothing else. Is this the update being discussed in this thread?



Pepsiman

join:2002-01-18
Brooklyn, NY

1 edit

Click for full size
7232dvr_diagnostic menu_2
said by UnnDunn:

In VH05, my STB is taking a software update as I type. I can watch TV and change channels, but nothing else. Is this the update being discussed in this thread?

Yes, I got the first update about 2:00am Thursday 01/03/13 on my STB 7232 DVR I got the second update on my STB 7100 4:15am, I also live in the VH05.
both set top boxes seem very responsive now.


Pepsiman

join:2002-01-18
Brooklyn, NY
reply to nycdave

nydave,

I Finally got the firmware update 25.39 this morning at 2:00am 01/03/13.



matcarl
Premium
join:2007-03-09
Franklin Square, NY

Last night I was ready to throw the box out the window that's how bad it was. I just tried it now and its seems to be working fine. My wife and daughter will be glad to hear the good news also.


DGGSLF

join:2007-04-14
Lynn, MA

Still no joy in MA.

Matcarl, I like you, had a lot of problems with the box last night, much worse than I've ever seen it, so I'm not sure why it was so bad last night. I still don't have the update this morning but it seems a little better than it was last night.



nascar

join:2000-02-28
Verona, NJ
kudos:2
reply to djoropallo

I *think* vho7 is up next.



TitusTroy

join:2009-06-18
New York, NY
reply to djoropallo

so VHO 5 is officially done?



nycdave
Premium,MVM
join:1999-11-16
Melville, NY
kudos:16

Yes, VHO5 had fast spin today. VHO6 is soon....



nascar

join:2000-02-28
Verona, NJ
kudos:2
reply to djoropallo

so 6 on 1/7 and 7 on 1/8? Just a *guess*.