US Telco Support > Verizon > Verizon FIOS TV > [DVR] 7232 Slow, Unrepsonsive Until Warms Up or a Reboot

reply to djoropallo

Re: [DVR] 7232 Slow, Unrepsonsive Until Warms Up or a Reboot

+1

reply to djoropallo
+2

Any update on this? 30 seconds to change a channel is just crazy. And it is getting much worse.

same problem here in Harrisburg

Same here and MR feature not working. Had someone here last weekend who changed some splitters, updated power supply, checked everything and all was working as normal.

Last night, same thing - lost MR and response on all boxes (7216, 7232s) was intolerable.

I was a first gen adopter in VHO7, as soon as it was available, but this is a dealbreaker.

Calling tonight for service on Sat. I don't care if they have to rewire the whole house and put in all new equipment. I pay a lot for this and if they can't maintain proper operating conditions I (and we) can go elsewhere).

This thread is going on 3 weeks old. Where is the light at the end of the tunnel? Can't FF, RW, change channels, etc.

I can deal with an almost imperceptable decrease in PQ for equipment that WORKS (even if the interface is like that of a Commodore 64 ).

reply to djoropallo
Since clearly it's not a splitter or wiring issue (being so wide-spread) it's likely software. It seems like every time they tweak the OS for box (especially when it comes to VOD tweaks) it seems to mess up the boxes.

Des Verizon not alpha and beta test? This is the kind of thing that seems likely to have been evident. And where is the communication on the issue? When you have a known issue, you communicate it to your installed base, in part to cut down on call center volume, in part because it is good business.

But Verizon doesn't much seem to care about running its business well, does it?
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I do local news. My top site: www.unionvilletimes.com

they are most certainly aware. the issue is on the vz forums as well, but yes some public vz answers/confirmation would be nice.

reply to djoropallo
So, for about the past 10 days no problem. Box working fine. Suddenly yesterday, turn tv and box on, try to change channel and sit for about 45 seconds. Same thing today. It'ssssss baaaaaacccccckkkkkk!

Mine hasn't changed at all, takes forever to change the channel.

reply to djoropallo
Something new I noticed tonight: it was only happening previously on first attempt to change channel via the guide. Tonight it did it the second time, but again only if I use the guide. Could this be a router issue?
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I do local news. My top site: www.unionvilletimes.com

reply to djoropallo
Has anyone gotten this fixed by having the box replaced? This is what they want to do for me but I have so many recordings that I'd hate to lose. Sigh.

It sure seems like software. Unless there's a bunch of bad boxes out there.

reply to djoropallo
Just because it is so widespread, it seems unlikely that it is your (or my) boxes (and I have at least two doing this). I do wonder whether it could be the router struggling on Guide calls...but that also seems less likely than one of those incremental software tweaks that cause havoc (they've reworked VOD a few times between primary software updates and its caused issues).
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I do local news. My top site: www.unionvilletimes.com

The first question the tech asked me was if my box was nearly full of recordings. It isn't, about half full, but I am an avid recorder. I thought this was an interesting question.

I wonder if the software is freeing up space on the drive as it should after the latest software release (idle time overnight, maybe). Then when you need to switch channels first thing in the morning, that's what it is busy doing. It's pretty clear that it's doing something. If I was still a programmer in IT and assigned to this issue, this is where I'd look for a potential problem.

I have this issue as well.

My Question is this:

1. Do you have multi-room dvr enabled? - Yes and three DVRs
2. Do you have newer Moto boxs or older? - Yes all new Motos 7232-2 models
3. How long is the delay after you attempt to change to the 2nd channel -Delay varies from 0 to nearly 60 seconds.
4. When does the hang occur? Depends but nearly always upon trying to tune to 2nd channel. This happens normally while in the guide as I go to it first to to see what's on before changing to 2nd channel

1. Not multi-room
2. Newer Moto box
3. Varies somewhat. 10-60 seconds.
4. As I nearly always use the guide or favorites to change channels, this is hard to answer. But I have had it happen with just using the channel change button. It also happened when I happened to be in the favorites guide list, just looking, and I had two shows ready to start recording at the same time. One show started recoding right away and the second one was delayed for 15 seconds before it would start. As soon as I saw the double recoding message I selected record both, then it hung up for the 15 seconds on the second recording. Lost the very beginning of that show.

reply to danclan
1. No mr-dvr
2. 7232, my others (not affected) are the SD non-dvr STBs
3. seems to vary. close to a minute may be a bit less.
4. Usually, but not always, on the first channel change be it directly entered or via the guide. Can happen after first channel change but less often.
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There are 10 types of people that understand binary numbers. Those that do - and those that do not...

reply to danclan

reply to djoropallo
1. Do you have multi-room dvr enabled? - Yes and three DVRs and two HD STBs
2. Do you have newer Moto boxs or older? - Yes all new Motos 7232-2 models and new moto HD STBs
3. How long is the delay after you attempt to change to the 2nd channel -Delay varies from 0 to nearly 60 seconds.
4. When does the hang occur? It occurs with both DVRs as well as the STB. Most often when the DVR/STB is first turned on, the device is "frozen" for up to a minute; keypresses are cached and the first digit may change the channel (i.e., pressing 841 very slowly changes channel to 8, then very slowly to 4, then 1). Ditto if one of those damn "popups" is present, it'll appear and keypressing escape takes 30 seconds to cycle you past the screen. However, not just at startup as we've been watching the news for an hour and try and change channels and the new channel is on the DVR window but teh TV is dark and we simply wait a minute (60 seconds) for it to come back alive and change the channel.

reply to djoropallo
When you say until it "warms up", are you disconnecting power (e.g. on switched outlet) when you shut it off, or are you just putting the box in standby? Once its running and "warmed up" is it ok, or still slow?