Topic 'Re: [Eastern Ontario] Email malfunctioning' in forum 'Cogeco' - dslreports.com

Re: [Eastern Ontario] Email malfunctioning

Wed, 21 Nov 2012 07:34:42 EDT

anon posted : Microsoft changed the name mainly because the name Hotmail was associated with children's email address etc. and wasn't seen as a very high tier product, while everyone seems to remember and like Outlook.

As for the webmail, I've heard multiple Cogeco reps saying that the webmail issues are supposed to be fixed "by the end of November", but in the meantime using mail2web.com is working for checking webmail. To my knowledge there aren't any ongoing POP issues, but the floor reps at Cogeco typically know about the issues way after the users do (although they tend to know about the issues way before they're allowed to advise it's a known issue) so I'll take what they say with a grain of salt.

Re: [Eastern Ontario] Email malfunctioning

Tue, 20 Nov 2012 20:23:24 EDT

urbanriot posted :

said by Dingaan:

(Don't know why they chose the name because it has nothing to do with another MS program called Outlook)

I'm guessing you've never used Outlook Web Access or Outlook 2013? Outlook 2013 on my Windows 8 system looks very similar to my Outlook.com email.

Re: [Eastern Ontario] Email malfunctioning

Tue, 20 Nov 2012 13:23:17 EDT

Dingaan posted : You should really forget about Cogeco webmail. I know they are updating it, but their track record is not good.

It is easy enough to set up Gmail or Outlook.com to fetch your Cogeco mail from the Cogeco severs. I have used both.

Outlook.com is quite new and replaces Microsoft's Hotmail (Don't know why they chose the name because it has nothing to do with another MS program called Outlook) It is very easy to setup to get your Cogeco email and you can add as many aliases (email addresses) as you wish. You don't have to do this, but it is sometimes useful.

I am considering going 100% to outlook.com. Not that Gmail wouldn't also be good, but it isn't as clean an interface.

Re: [Eastern Ontario] Email malfunctioning

Mon, 19 Nov 2012 23:33:46 EDT

robman50 posted : Found this:
Webmail & Email - Maintenance in Progress
»www.cogeco.ca/web/on/en/resident···ance.php

Re: [Eastern Ontario] Email malfunctioning

Mon, 19 Nov 2012 19:43:55 EDT

anon posted : we R in Florida. Cogeco webmail sooooooooo sloooooow.IF working at all. What gives? sure not impressed with Cogeco!

Re: [Eastern Ontario] Email malfunctioning

Mon, 19 Nov 2012 10:27:27 EDT

robman50 posted : Email is crawling this morning. Anyone else seeing this?

Re: [Eastern Ontario] Email malfunctioning

Fri, 16 Nov 2012 00:25:54 EDT

anon posted : Our domain hosted email by Cogeco hasn't been working for days either :(

Re: [Eastern Ontario] Email malfunctioning

Thu, 15 Nov 2012 23:25:24 EDT

peterboro posted :

said by WarningU2:

Sad what has become of a once great ISP.

Indeed. Almost a week now and still having problems.

Re: [Eastern Ontario] Email malfunctioning

Thu, 15 Nov 2012 22:16:34 EDT

WarningU2 posted : I've been getting an occassional pop up complaining about authentication (like before), the last few days on my last remaining cogeco account. I'm not using F-Secure.

I decided to kill the last account because of it. Pretty well sure I've caught most of the email that needs to use my new address. Quite an exercise but now I'm ISP independent.

And now I have no more cogeco authentication errors. Sad what has become of a once great ISP.

I suspect that the number of clients is much less than a million now. I'm only staying with Cogeco for TV and Internet until Bell pays me to get their fibre service. I need more fibre ... or so my doctor says so I can crap better.

Re: [Eastern Ontario] Email malfunctioning

Thu, 15 Nov 2012 14:50:54 EDT

robman50 posted : OMG this is way to funny. I don't understand though why the email is working great for me. 3 accounts are working great so that's 3 out of a million users?

Re: [Eastern Ontario] Email malfunctioning

Thu, 15 Nov 2012 12:00:58 EDT

anon posted : I think you're onto something robman50 - it is now Thursday the 16th and we're having the same ol' issues - Pop errors on 3 of 4 accounts.

Re: [Eastern Ontario] Email malfunctioning

Thu, 15 Nov 2012 11:16:54 EDT

Dingaan posted : Having problems with emails again today. Stalling out on one address, asking for password etc. Just like before. Been going on all morning.

Re: [Eastern Ontario] Email malfunctioning

Tue, 13 Nov 2012 21:55:29 EDT

Asawulf posted : Glad that fixed it!

The fix was made available very late friday so it could have happened that not everyone was made aware of the availability of the fix till monday thru official notes.

Re: [Eastern Ontario] Email malfunctioning

Tue, 13 Nov 2012 16:16:47 EDT

hey_moose posted : Thanks Asawulf. That fixed it!

Just curious, when was the hotfix made available as it was Saturday 10-Nov when I last called Cogeco Support and they had no idea of a fix ETA.

Thanks again.

Re: [Eastern Ontario] Email malfunctioning

Tue, 13 Nov 2012 14:12:42 EDT

peterboro posted :

said by hey_moose:

If you are using the free Cogeco Security Services (their licensed flavour of F-Secure) it is apparently filtering email incorrectly and that is why you are getting the 0x800CCC19 return code from your POP server. I have contacted the support line about this several times and have been told a couple of times to uninstall Cogeco Security Services and reinstall it and "see if that helps". It is a time-waster.
Their main response is to use Cogeco Webmail at this time.
I am exceedingly unhappy with the level of service that Cogeco is giving on this particular problem. Perhaps they should hire a third-party to help them out of their email-hell and give their paying customers a better level of service. I cannot imagine why they cannot simply "dial-back" how aggressively F-Secure is filtering. It has been a couple of weeks now.
Very frustrating.

Some email showed up this morning and I no longer get error codes this afternoon.

As the biggest computer noob in DSLR history I don't have a clue how to load patches and figure out if I have a 32 or 64 bit processor.

I just mindlessly click on the F-secure boxes to put in a newer version.

Re: [Eastern Ontario] Email malfunctioning

Tue, 13 Nov 2012 12:37:35 EDT

Asawulf posted : It is indeed powered by F-Secure.

Re: [Eastern Ontario] Email malfunctioning

Tue, 13 Nov 2012 11:39:29 EDT

robman50 posted : I believe that Cogeco Security Services is really F-Secure. Right?
Just that Cogeco swapped the logo to their own?

Re: [Eastern Ontario] Email malfunctioning

Tue, 13 Nov 2012 09:07:12 EDT

Asawulf posted :

said by hey_moose:

If you installed the new security suite (Cogeco Security Services) you can resolve the mail problem with these hotfixes (use the one appropriate to your OS (32-bit or 64-bit)

For Ontario users:
www.cogeco.ca/hotfix32
www.cogeco.ca/hotfix64

For Quebec users:
www.cogeco.ca/correctif32
www.cogeco.ca/correctif64

Follow the easy procedures on the web page.

Edit: this is for the 0x800CCC19 error only

Re: [Eastern Ontario] Email malfunctioning

Tue, 13 Nov 2012 08:47:39 EDT

hey_moose posted : If you are using the free Cogeco Security Services (their licensed flavour of F-Secure) it is apparently filtering email incorrectly and that is why you are getting the 0x800CCC19 return code from your POP server. I have contacted the support line about this several times and have been told a couple of times to uninstall Cogeco Security Services and reinstall it and "see if that helps". It is a time-waster.
Their main response is to use Cogeco Webmail at this time.
I am exceedingly unhappy with the level of service that Cogeco is giving on this particular problem. Perhaps they should hire a third-party to help them out of their email-hell and give their paying customers a better level of service. I cannot imagine why they cannot simply "dial-back" how aggressively F-Secure is filtering. It has been a couple of weeks now.
Very frustrating.

Re: [Eastern Ontario] Email malfunctioning

Fri, 09 Nov 2012 15:36:09 EDT

peterboro posted : End of day two and still no resolution for this problem.

Re: [Eastern Ontario] Email malfunctioning

Fri, 09 Nov 2012 11:09:27 EDT

robman50 posted : I think Cogeco will not last long and maybe go under in the future because there services are starting to suck and their prices are way to high also lots of people are dropping them.

Looked at the calendar and the email goes down on an average of 3 times per month and it usually happens on a Thursday. I wonder if Thursday is maintenance day?

Re: [Eastern Ontario] Email malfunctioning

Fri, 09 Nov 2012 10:36:52 EDT

No_Strings posted : Not to pile on, but migrating email since August? An entire datacenter could have been brought up in less time. There must be more to the ongoing issues than the migration or it's being unbelievably poorly managed.

Re: [Eastern Ontario] Email malfunctioning

Fri, 09 Nov 2012 08:27:08 EDT

anon posted : I know that Cogeco was running into an issue with their latest version of CSS not allowing POP connections. Other than that, there is a fairly large email migration going on right now and has been going on since August (that was the first big email outage, the one that lasted for 2 straight days). The work being done on the new webmail service is likely causing the issues with the current one, and the POP problems are anyone's guess.

Re: [Eastern Ontario] Email malfunctioning

Fri, 09 Nov 2012 08:12:49 EDT

peterboro posted : Now this morning 3 out of 6 won't download new messages.

Re: [Eastern Ontario] Email malfunctioning

Fri, 09 Nov 2012 00:40:44 EDT

peterboro posted : I've got 6 email addresses and they all use pop.cogeco.ca and only two won't accept mail.

Re: [Eastern Ontario] Email malfunctioning

Fri, 09 Nov 2012 00:01:48 EDT

urbanriot posted : Heyy maybe they killed pop.cogeco.ca, without telling anyone, and switched to mail.cogeco.ca? ;)

Re: [Eastern Ontario] Email malfunctioning

Thu, 08 Nov 2012 22:50:09 EDT

peterboro posted : Well here we are at 11pm and I still get the same message all day:

Unable to send or receive messages for the XXXXX account. A time-out occurred while communicating with the server.
Server: 'pop.cogeco.ca'
Windows Live Mail Error ID: 0x800CCC19
Protocol: POP3
Port: 110
Secure(SSL): No

Unable to send or receive messages for the XXXXX account. A time-out occurred while communicating with the server.
Server: 'pop.cogeco.ca'
Windows Live Mail Error ID: 0x800CCC19
Protocol: POP3
Port: 110
Secure(SSL): No

Re: [Eastern Ontario] Email malfunctioning

Thu, 08 Nov 2012 17:09:27 EDT

robman50 posted : I find the original webmail does suck and it needs an upgrade real bad. I for one am looking forward to this upgrade, not that I ever use it. ;)

Re: [Eastern Ontario] Email malfunctioning

Thu, 08 Nov 2012 17:04:26 EDT

peterboro posted : Still screwed up here on two addresses.

Re: [Eastern Ontario] Email malfunctioning

Thu, 08 Nov 2012 16:41:18 EDT

robman50 posted : I just went through this whole topic and wrote down all the dates that I complained about the email service.
It happened at the end of August for 4 days, 3 days in September, 4 days in October, and so far 2 times in November.
Wow that is just sad for a big company.
Email is working great so far.

Re: [Eastern Ontario] Email malfunctioning

Thu, 08 Nov 2012 13:44:58 EDT

robman50 posted : still not working 100%. say if I email my self it won't get back to be until an hour later.

Re: [Eastern Ontario] Email malfunctioning

Thu, 08 Nov 2012 12:25:25 EDT

Dingaan posted :

said by cablesmurfet:

My e-mail seems to be fine. I'm in the Burloak system.

Mine is working OK again now (Noon). Always bad in morning when everyone is checking mail. But the system should be designed to handle that.

Re: [Eastern Ontario] Email malfunctioning

Thu, 08 Nov 2012 12:17:01 EDT

cablesmurfet posted : My e-mail seems to be fine. I'm in the Burloak system.

Re: [Eastern Ontario] Email malfunctioning

Thu, 08 Nov 2012 11:31:39 EDT

robman50 posted : Email is broken again.

'If you are having issues logging into our webmail service or using a third party email program (pop), please be advised we are currently investigating a system wide issue, and hope to have it resolved as soon as possible. '

No wonder why this mornings download seems way to quiet. lol

Re: [Eastern Ontario] Email malfunctioning

Thu, 08 Nov 2012 11:18:52 EDT

urbanriot posted : Not sure if this is related but I found this email in my inbox this morning:

quote:
We’re upgrading our webmail platform to improve usability and suit you and your business better. These upgrades will take effect in the upcoming weeks.

This email provides information you need to know about important changes to the Cogeco webmail platform. We suggest you keep it for reference.

Some of the upgrades you can expect:
• Modern user interface

• Enhanced contact address book

• New Spam management capabilities

• New mail options

• Enhanced Email filters

• Advanced search tool

Re: [Eastern Ontario] Email malfunctioning

Thu, 08 Nov 2012 11:01:37 EDT

got_milk posted : Year? You're being far too kind. Try past couple of months.

Re: [Eastern Ontario] Email malfunctioning

Thu, 08 Nov 2012 10:19:06 EDT

peterboro posted : It's over an hour now and one account will still not connect and the others are crawling.

This is like what the third time now this year we have had this exact same issue for customers.

Re: [Eastern Ontario] Email malfunctioning

Thu, 08 Nov 2012 10:06:15 EDT

anon posted : Here in Oakville too - all morning getting those same old POP errors - you gotta laugh though, because when the email comes in there is a message from Cogeco announcing their new and improved webmail service is coming :uhh:

Re: [Eastern Ontario] Email malfunctioning

Thu, 08 Nov 2012 09:00:58 EDT

Dingaan posted :

said by peterboro:

said by robman50:

uh oh. it's doing it again. holy slow!!

It has come to a crawl this morning. Turned my computer on 7 minutes ago and the email thingy still hasn't finished the little pop up box and says my POP3 is timed out.

Same problem here in Kingston. Very slow and had it request log in on one account. Never finished scanning mail accounts.

Re: [Eastern Ontario] Email malfunctioning

Thu, 08 Nov 2012 08:28:53 EDT

peterboro posted :

said by robman50:

uh oh. it's doing it again. holy slow!!

It has come to a crawl this morning. Turned my computer on 7 minutes ago and the email thingy still hasn't finished the little pop up box and says my POP3 is timed out.

Re: [Eastern Ontario] Email malfunctioning

Thu, 01 Nov 2012 11:15:30 EDT

robman50 posted : uh oh. it's doing it again. holy slow!!

Re: [Eastern Ontario] Email malfunctioning

Thu, 01 Nov 2012 10:56:30 EDT

Dingaan posted :

said by lockejcole:

Having problems with webmail via my.cogeco.ca

My messages (even the one I was sent just a few hours ago by Cogeco in regards to my usage) give off this message:

"This message is no longer available on the server"

That is weird!

Today 1Nov, email is very slow. Takes forever to check emails even if none to download.

Re: [Eastern Ontario] Email malfunctioning

Wed, 31 Oct 2012 20:21:51 EDT

lockejcole posted : Having problems with webmail via my.cogeco.ca

My messages (even the one I was sent just a few hours ago by Cogeco in regards to my usage) give off this message:

"This message is no longer available on the server"

Re: [Eastern Ontario] Email malfunctioning

Mon, 29 Oct 2012 11:26:49 EDT

Dingaan posted : Had some problems this morning - Two accounts wouldn't sync. One asked for password etc. Hope we are not going to have another outage.

Re: [Eastern Ontario] Email malfunctioning

Thu, 25 Oct 2012 18:21:47 EDT

robman50 posted :

said by Cogeco_Aaron:

said by robman50:

pop.cogeco.ca reported service mail temporary unavailable????

. Can you see if you can replicate this again?

It is working great right now.

Re: [Eastern Ontario] Email malfunctioning

Thu, 25 Oct 2012 18:21:06 EDT

robman50 posted : The problem seemed to go away this afternoon not sure if any of the techs saw it and fixed whatever was wrong with it.
This morning receiving a simple small text message took forever (worse than dial up) and logging in was very slow also (surprised that there where no time outs).
Apparently this was all over the place, Windsor, Milton, Sarnia.

Re: [Eastern Ontario] Email malfunctioning

Thu, 25 Oct 2012 11:51:16 EDT

Cogeco_Aaron posted :

said by robman50:

pop.cogeco.ca reported service mail temporary unavailable????

I just tried and was able to access it. Can you see if you can replicate this again?

Re: [Eastern Ontario] Email malfunctioning

Thu, 25 Oct 2012 09:17:16 EDT

robman50 posted : pop.cogeco.ca reported service mail temporary unavailable????
it's happening to others over the area.
»www.facebook.com/Cogeco

Re: [Eastern Ontario] Email malfunctioning

Thu, 18 Oct 2012 15:48:29 EDT

robman50 posted : Just to add the wind is picking up out there. Could that be it?

Re: [Eastern Ontario] Email malfunctioning

Thu, 18 Oct 2012 15:47:28 EDT

robman50 posted : I see the 'Connecting to smtp.cogeco.ca ...' message seems to be taking it's time before it switches to 'Delivering message ...' and even just to send out a small not even a sentence takes the same time to send as sending out an attachment. Whats up with that?