MarcerPremium,VIP
join:2007-07-08
Hamilton, ON
kudos:12 | reply to The Hobbit
Re: [Eastern Ontario] Email malfunctioning Hello everyone.
We are working on a server issue that is causing connectivity issues to a potion of Cogeco email accounts. This issue will be impacting both Webmail and POP3 connectivity. I will try to provide updates as soon as they become available. |
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| In the mean time, today is a Hotmail day.  |
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| reply to Marcer
Re message from Marcer. Finally some info from Cogeco as to what's going on with the email. Would save a lot of frustration if Cogeco would simply just put up some details on their web site. |
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MarcerPremium,VIP
join:2007-07-08
Hamilton, ON
kudos:12 | Hello Hotwheels,
There is an alert up on our outage page |
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| Hi Marcer: I would never have found that "outage" page by myself. My suggestion is that Cogeco have a notice on the main cogeco.ca site. |
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| I noticed this morning (Aug 27) that my e-mail and webmail aren't working. I got the "wrong Password" message as well. Now, I can't even get on to the Cogeco website. It's really slow to load. The rest of the Internet is fine. |
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| reply to hotwheels
went o thier outage page and guess what it will not open and goes to the windows screen of death instead.
Belleville ont |
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Southwest Chat
| reply to hotwheels
said by hotwheels :Hi Marcer: I would never have found that "outage" page by myself. My suggestion is that Cogeco have a notice on the main cogeco.ca site.
Just FYI, but it's also a sticky at the top of the forum so folks who visit here have an easy path to the outage page.
»Service Outage Information page |
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pvrfan
join:2011-08-02
Oakville, ON | reply to Marcer
said by Marcer:We are working on a server issue that is causing connectivity issues to a potion of Cogeco email accounts. This issue will be impacting both Webmail and POP3 connectivity. I will try to provide updates as soon as they become available.
Time is now 15:30 Eastern and still no service. What is the problem? Why is it taking so long to recover. What compensation are you offering affected users?
Craig |
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| Yes why so long to fix mail servers? I sure hope Cogeco provides some type of compensation for the length of downtime. An honest explanation of the cause and a fix time also would have been nice. |
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 bwt
@cgocable.net | This extended outage is ridiculous . I will be seeking a refund for service loss and will likely switch to another e-mail provider. |
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| reply to bwt
Re: [Eastern Ontario] Email malfunctioning The woman I spoke to at Cogeco Customer Service was impatient and offered no apology. I'm furious at lack of info from Cogeco and their disregard for their customers' inconvenience. The hidden notification of the issue on their web page is laughable. They should issue a press release outlining the problem, what's being done about it and when they expect it to be corrected. Customer service 101. |
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