said by buzzmag:Have you tried a Hard Reset using the small button in the back of the modem, hold it down for 10 or 15 sec and release it that should work if it doesn't then tell Comcast.
Speed still at approx 30Mbps.Tried various speed sites via wired and wi-fi with same results. Decided to do a rest with the battery removed but to my surprise, Comcast didn't install a battery in the TG862. Rest didn't help. So far, no increase via power-cycle or reset.