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corster
Premium Member
join:2002-02-23
Oshawa, ON

corster to TSI Marc

Premium Member

to TSI Marc

Re: New TekSavvy Website!

I can't even load the site right now. Will try again later.

dillyhammer
START me up
Premium Member
join:2010-01-09
Scarborough, ON

dillyhammer to TSI Marc

Premium Member

to TSI Marc
said by TSI Marc:

yeah. it is slow. hurm. looking into it.

No no.

Waiting 5 - 6 seconds for a website is slow.

Waiting 45 seconds is something else altogether.

Off the top of my head, I would say a poorly configured IIS server. I could be wrong.

Mike
dillyhammer

dillyhammer to TSI Marc

Premium Member

to TSI Marc
CapSavvy is now dead too.

Great.

Mike

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc to dillyhammer

Premium Member

to dillyhammer
yeah.. something is really wrong for sure. we're working on it.
TSI Marc

TSI Marc

Premium Member

fixed.

if you're 24.114.255.3, you should stop attacking us.
Xuhum
Premium Member
join:2007-10-05
Canada

Xuhum

Premium Member

said by TSI Marc:

fixed.

if you're 24.114.255.3, you should stop attacking us.

surf3.net.rss.rogers.com :S
So it was just one IP? Wouldn't a simple connection limit block these kind of attacks?
Loving the site btw!, hoping the My World is converted too.

AkFubar
Admittedly, A Teksavvy Fan
join:2005-02-28
Toronto CAN.

AkFubar to dillyhammer

Member

to dillyhammer
said by dillyhammer:

CapSavvy is now dead too.

Great.

Mike

Capsavvy is still unavailable

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc to Xuhum

Premium Member

to Xuhum
not just one.. but that was the heaviest.

should still be snappier though. we'll work to improve the performance.

thanks, looks pretty sweet eh? love the macho guy, Johnny Hunk. Sue Permom is cool too hehe
odis172
Premium Member
join:2010-01-18
Nepean, ON

odis172 to TSI Marc

Premium Member

to TSI Marc
I like it. Should have some upload info somewhere. In the business section - have a little info on what the benefits are for paying for a business connection.

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt to TSI Marc

Premium Member

to TSI Marc
Click for full size
Love the redesign!!!

I also like the part that it asks you right away to select the service area...

Though for Ontario, it sort of mixes Cogeco & Rogers... A bit confusing as the packages are named differently and the prices don't make sense...

When you fill in the information though, it does present the correct choices... However, people don't like to do that... Just an observation.

And yeah.. It's dog slow...

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc

Premium Member

hum. yeah odd that it grabbed cogeco and rogers... that's not really possible. it's one or the other.

I also like when you click into more details.. the way that's all laid out. i really like. on the left you can click between all the options at the detailed level

Mike2009
join:2009-01-13
Ottawa, ON

Mike2009 to HiVolt

Member

to HiVolt
Nice but very slow.

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc

Premium Member

yeah. looking into indexes atm..

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt to TSI Marc

Premium Member

to TSI Marc
said by TSI Marc:

hum. yeah odd that it grabbed cogeco and rogers... that's not really possible. it's one or the other.

Well, it's doing it.

I tried in IE, and on my iPad, in addition to FireFox the first time.

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc

Premium Member

haha yeah.. something's up with that. PM Andre with your location info so they can check that out.. see why it's listing both.

for me it only lists cogeco and bell.. which is right.
Xuhum
Premium Member
join:2007-10-05
Canada

Xuhum to TSI Marc

Premium Member

to TSI Marc
I'm also getting displayed 7 packages for cable as in HiVolt's screenshot.

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc

Premium Member

even after you put your address info in? is your postal code filled out?

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt to TSI Marc

Premium Member

to TSI Marc
Also for the DSL 15/25, it seems to list Modem Shipping $10... Is that accurate? Those being the VDSL packages that require a rented modem from Bell, Bell ships those free, don't they?
HiVolt

HiVolt to TSI Marc

Premium Member

to TSI Marc
said by TSI Marc:

even after you put your address info in? is your postal code filled out?

No, but like I said, people don't like to fill out info, and they may get confused seeing those...

Perhaps make the person enter a postal code only when they go to the cable section in Ontario, which should be more than good enough to narrow down the service area.
Xuhum
Premium Member
join:2007-10-05
Canada

Xuhum to TSI Marc

Premium Member

to TSI Marc
Oh, after I put in my address it displays 3, forgot the old site had a separate section for non-rogers area cable :P
Edit: I agree with HiVolt on the mandatory postal code first thing.

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc to HiVolt

Premium Member

to HiVolt
yeah we didn't want to have to force anybody to do anything..

KaylaIT
FTTB
Premium Member
join:2012-07-26
Calgary, AB

KaylaIT to TSI Marc

Premium Member

to TSI Marc
Site looks great however I also noticed a few things:

1) We have the option to select cable in AB but when I click on it no packages are listed. Not sure if this should maybe display something or not.

2) Under add-ons I see we can now get /26 and /27 subnets but /29 is missing, is this correct?

HiVolt
Premium Member
join:2000-12-28
Toronto, ON

HiVolt to TSI Marc

Premium Member

to TSI Marc
said by TSI Marc:

yeah we didn't want to have to force anybody to do anything..

Could put a simple popup like, enter the first 3 digits of your postal code to narrow down the service area.

That in theory should be enough to separate Rogers & Cogeco areas, right?

TSI Andre
Premium Member
join:2008-06-03
Chatham, ON

TSI Andre to TSI Marc

Premium Member

to TSI Marc
Hey guys,

On our old site, RIP, we used to have Cogeco (Chatham) separated. On the new site, its on the same tab as Rogers...

I have been talking with Tine, our Director of Marketing and she will be adding some labels along the line of "Only Available in Chatham, Ontario".

Basically, it shows you all cable packages in Ontario and once you enter your info to qualify it narrows it down for you.

Thanks for the feedback

Cheers,

Andre
TSI Andre

TSI Andre to TSI Marc

Premium Member

to TSI Marc
said by TSI Marc:

fixed.

if you're 24.114.255.3, you should stop attacking us.

WOW. Glad we caught it.

TSI Olivier6
Premium Member
join:2011-09-29

TSI Olivier6 to malocite

Premium Member

to malocite
Hi malocite,

Good eye! The 2am-8am off-peak traffic is still in effect. It will be added to the website in the 24-48 hours.

Thanks for the feedback and enjoy your evening.

--
Olivier Cantin
Director of Operations
Authorized TSI Employee ( »TekSavvy FAQ »Official support in the forum )
@oliviercantin - Follow me on Twitter

Guspaz
Guspaz
MVM
join:2001-11-05
Montreal, QC

Guspaz to TSI Marc

MVM

to TSI Marc
Yes, CapSavvy will need an update. I'll probably just fix it in the current beta and release that.

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc to TSI Andre

Premium Member

to TSI Andre
not sure it was an attack or just lots of traffic from that place.. maybe lots of ppl really really interested in our site hehe.

there's performance issues with the site.. related to indexes I think. it's better now but this is the nature of these things..
xdrag
join:2005-02-18
North York, ON

xdrag

Member

SO MUCH better. the lighter theme is the new trend and much more classier than the old website

TSI Keith
Premium Member
join:2012-07-09

TSI Keith to mactalla

Premium Member

to mactalla
said by mactalla:

Echoing the complete lack of upload information (looking at the BC side).

Also, the 6meg DSL looks like the old pricing; 300gig no longer exists and the unlimited should be $11 cheaper. Unless there's an unhappy surprise coming our way?

Feedback for both the missing upload info and the BC DSL pricing has been submitted thank you.

Keep the feedback coming!