dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
19827
share rss forum feed


Oinktastic
Let them use fibre

join:2005-08-24
Scarborough
kudos:2
Reviews:
·localphone.com
reply to TSI Marc

Re: New TekSavvy Website!

On the Cogeco 7 plan for Ontario, the wording is backwards. It says "Up to Down 7 Mbps / 800 Kbps Up" instead of "Up to 7Mbps Down / 800 Kbps Up". Check the link below for what I'm talking about.

»teksavvy.com/en/residential/inte···y-lite-7

Also, the downloading time estimates for many of the packages seem too high. For example the 5MB song for the 7Mbit page linked above says 8 seconds... It should actually be 5.7 seconds, but "6 seconds" should be ok as it's the closest round number to 5.7.

I was wondering if someone added in some non-existent overhead when they calculated those numbers for cable, but I noticed a lot of the DSL numbers are high too.



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

ok thanks for catching that.
--
Marc - CEO/TekSavvy


arahman56

join:2011-08-11
Etobicoke, ON

1 edit
reply to piotrick

That might work, but is it really useful? Yeah, Rogers has them, but even they are inconsistent- the Ultimate plan shows how fast you can get a 5MB music, but the how many count uses 4MBs as the size. Do you really think a V0/320kbps music would be 4MBs? And that's before taking FLAC into consideration. Also, Rogers uses a ~2GB 720p movie for the count. And the Youtube count assumes ~90kBps for a HD video bit rate (or to put it this way, 3hours per 1GB video). In reality, watching 760 hours of HD (720p) YT videos is going to end you up with huge overage fees (~500GBs over the limit). ~240hours is a better estimate.

TL;DR: Rogers inflates the amount you can download.



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
reply to Oinktastic

said by Oinktastic:

On the Cogeco 7 plan for Ontario, the wording is backwards. It says "Up to Down 7 Mbps / 800 Kbps Up" instead of "Up to 7Mbps Down / 800 Kbps Up". Check the link below for what I'm talking about.

»teksavvy.com/en/residential/inte···y-lite-7

Also, the downloading time estimates for many of the packages seem too high. For example the 5MB song for the 7Mbit page linked above says 8 seconds... It should actually be 5.7 seconds, but "6 seconds" should be ok as it's the closest round number to 5.7.

I was wondering if someone added in some non-existent overhead when they calculated those numbers for cable, but I noticed a lot of the DSL numbers are high too.

I have logged these

Good catch indeed!
--
TSI Andre
Director of Service Delivery
Authorized TSI Employee ( »TekSavvy FAQ »Official support in the forum )
@AndreCleroux - Follow me on Twitter


Hipster

@utoronto.ca
reply to TSI Marc

Is it just me, or does the new website give anyone else a retro/ Hipster vibe? lol

Expand your moderator at work


creed3020
Premium
join:2006-04-26
Kitchener, ON
kudos:2
reply to TSI Marc

Re: New TekSavvy Website!

I see the the TSI phone numbers are on the main page now within the one of the panels along the bottom. Good to see incremental changes!



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

should have more updates on friday again.
--
Marc - CEO/TekSavvy



thor

@rogers.com

2nd try
I click on 'get more details' and I don't see any. Where are your details, prices and rest?
--
Owner CEO



Crowbar1

join:2009-06-23
Toronto , ON

said by thor :

2nd try
I click on 'get more details' and I don't see any. Where are your details, prices and rest?

Works for me , i click get more details and see prices etc. ......


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7
reply to TSI Marc

said by TSI Marc:

should have more updates on friday again.

 
Traffic & Cop ?
Expand your moderator at work

grunze510

join:2009-02-14
Cote Saint-Luc, QC
kudos:1
reply to creed3020

Re: New TekSavvy Website!

Click for full size
Ontario (RBT)
Click for full size
Quebec (VBT)
... Because I felt like it. Now it's up to someone with artistic talent to make a better one.
Expand your moderator at work


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7

1 edit
reply to grunze510

Re: New TekSavvy Website!

said by grunze510:

... Because I felt like it. Now it's up to someone with artistic talent to make a better one.

 
Good One ! - We don't want this idea to die on the drawing board.

Some tweaks though :

Express lane needs to be on the LEFT, and have TSI's name on it.

The word TRAFFIC needs to be prominently displayed somewhere.

The Blue should be closer to the shade which Bell uses.

Will Timmies care if images/names of their products are used ?

And could we get in a dig somehow about UBB ?


Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
kudos:23
reply to grunze510

said by grunze510:

... Because I felt like it. Now it's up to someone with artistic talent to make a better one.

I don't get it. What is the difference between the two?
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7

said by Guspaz:

I don't get it. What is the difference between the two?

 
Different incumbent Cable provider in each province.


Guspaz
Guspaz
Premium,MVM
join:2001-11-05
Montreal, QC
kudos:23
reply to TSI Marc

Ah, the colours were sufficiently off that I didn't make the connection, and I wasn't sure what the difference in the circles (which I guess are supposed to be toonies?) was about (TSI Quebec cable is cheaper than Ontario cable?)
--
Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org


grunze510

join:2009-02-14
Cote Saint-Luc, QC
kudos:1

said by Guspaz:

Ah, the colours were sufficiently off that I didn't make the connection, and I wasn't sure what the difference in the circles (which I guess are supposed to be toonies?) was about (TSI Quebec cable is cheaper than Ontario cable?)

Yeah, I guess I could have picked better colours, but whatever. The circles are supposed to be toonies. The red, blue, and yellow colours don't refer to TekSavvy, but Robelltron. TekSavvy is the grey one. So Rogers and Bell charge about $2/GB (crap, I forgot the GB on the sign), whereas Videotron charges about $4/GB. TekSavvy on the other hand, has an unlimited usage option.

This is where the idea started »Re: New TekSavvy Website! .

As you can tell, I originally suggested having 7 lanes. At this point, I think it's obvious how that would turn out.
Expand your moderator at work

malquin

join:2005-05-13
Montreal, QC
Reviews:
·TekSavvy Cable
reply to TSI Marc

Update for Videotron new speeds?

Hi TSI people.

Videotron announced last month and already started to upgrade their speeds and monthly caps.

My guess: it has something to to about the great article in the Protegez-Vous (Quebec equivalent to Consumer reports) about the terrible prices and caps offered by Videotron and Bell that strongly recommended to go with any of the other smaller players.

I noticed by resetting my modem that my old 15/1.5 package is now at 20/2, just like for Videotron customers. (Pretty happy about that too!)

So the question is: Does TSI plan to update their new website to reflect these new speeds? Also, do you think these changes will have an impact on the TSI cable package offering?



HenryB

@teksavvy.com
reply to TSI Marc

Re: New TekSavvy Website!

I have been trying to change my service from DSL 6 to DSL 6 Lite but was asked to use your My World portal. However, my email bill to address is not attached to my CID and I was unsuccessful. I have sent emails to support/tech/accounting to report this and to have the change in place before my September billing. NO ONE has looked after this for me and I was billed for DSL 6 in Sep! I am appealing to you for a resolution to this problem. I am very disappointed. PLEASE help.



TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

If you are having issues with the MyWorld page, please post in the »TekSavvy Direct forum. We'll be able to confirm the information for you.

Regards,
Martin
--
TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin



creed3020
Premium
join:2006-04-26
Kitchener, ON
kudos:2
reply to TSI Marc

said by TSI Marc:

should have more updates on friday again.

So what gets fixed today?


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

waiting for the release notes still
--
Marc - CEO/TekSavvy


grunze510

join:2009-02-14
Cote Saint-Luc, QC
kudos:1

said by TSI Marc:

waiting for the release notes still

Replacing the many incorrect uses of "bandwidth" to say "monthly internet usage"?


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7

said by grunze510:

Replacing the many incorrect uses of "bandwidth" to say "monthly internet usage"?

 
....or 'monthly internet traffic'.

Even without adding the policeman character (or postponing him until later), changing to that term describes very well what is happening with each account.


TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26
reply to creed3020

We didn't get everything ready we were hoping for but we deployed these;

1) Performance enhancements
2) SEO around the page Title

seems quite a bit faster to load now.
--
Marc - CEO/TekSavvy



creed3020
Premium
join:2006-04-26
Kitchener, ON
kudos:2

I just tested and it does seem to load much faster. I can always remember waiting for it to finish but it just finished loading.



TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:26

it is pretty snappy isn't it? they had to go right into the source code of orchard and make some changes after looking at performance monitor on the SQL server. They managed to get more than 100% improvement on page load.. not sure what the exact number is but it does change the feel of the site and the navigation of it all.

When I sat down with everybody and explained everything I thought needed changing and including some of the suggestions I received here. We all agreed that the speed of the site was contributing to the feeling of it being more difficult to get useful info from the site than the previous site. clicking between different speed options and stuff was like.. geez.. com'on already. we're working on the other suggestions still... we're working on other suggestions still. some are due on monday.. others will take longer still.
--
Marc - CEO/TekSavvy