Reviews:
 ·TekSavvy Cable
| reply to TSI Marc
Update for Videotron new speeds? Hi TSI people.
Videotron announced last month and already started to upgrade their speeds and monthly caps.
My guess: it has something to to about the great article in the Protegez-Vous (Quebec equivalent to Consumer reports) about the terrible prices and caps offered by Videotron and Bell that strongly recommended to go with any of the other smaller players.
I noticed by resetting my modem that my old 15/1.5 package is now at 20/2, just like for Videotron customers. (Pretty happy about that too!)
So the question is: Does TSI plan to update their new website to reflect these new speeds? Also, do you think these changes will have an impact on the TSI cable package offering? |
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| reply to TSI Marc
Re: New TekSavvy Website! I have been trying to change my service from DSL 6 to DSL 6 Lite but was asked to use your My World portal. However, my email bill to address is not attached to my CID and I was unsuccessful. I have sent emails to support/tech/accounting to report this and to have the change in place before my September billing. NO ONE has looked after this for me and I was billed for DSL 6 in Sep! I am appealing to you for a resolution to this problem. I am very disappointed. PLEASE help. |
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 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | If you are having issues with the MyWorld page, please post in the » TekSavvy Direct forum. We'll be able to confirm the information for you.
Regards,
Martin
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TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin |
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 c2rothPremium
join:2006-04-26
Kitchener, ON
kudos:2 | reply to TSI Marc
said by TSI Marc:should have more updates on friday again.
So what gets fixed today? |
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 TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | waiting for the release notes still
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Marc - CEO/TekSavvy |
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grunze510
join:2009-02-14
Cote Saint-Luc, QC
kudos:1 | said by TSI Marc:waiting for the release notes still Replacing the many incorrect uses of "bandwidth" to say "monthly internet usage"?  |
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DavesnothereNo-BHELL-ity DOES have its Advantages
join:2009-06-15
START&Cogeco
kudos:6 | said by grunze510:Replacing the many incorrect uses of "bandwidth" to say "monthly internet usage"?
....or 'monthly internet traffic'.
Even without adding the policeman character (or postponing him until later), changing to that term describes very well what is happening with each account. |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | reply to c2roth
We didn't get everything ready we were hoping for but we deployed these;
1) Performance enhancements
2) SEO around the page Title
seems quite a bit faster to load now.
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Marc - CEO/TekSavvy |
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c2rothPremium
join:2006-04-26
Kitchener, ON
kudos:2 | I just tested and it does seem to load much faster. I can always remember waiting for it to finish but it just finished loading. |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | it is pretty snappy isn't it? they had to go right into the source code of orchard and make some changes after looking at performance monitor on the SQL server. They managed to get more than 100% improvement on page load.. not sure what the exact number is but it does change the feel of the site and the navigation of it all.
When I sat down with everybody and explained everything I thought needed changing and including some of the suggestions I received here. We all agreed that the speed of the site was contributing to the feeling of it being more difficult to get useful info from the site than the previous site. clicking between different speed options and stuff was like.. geez.. com'on already. we're working on the other suggestions still... we're working on other suggestions still. some are due on monday.. others will take longer still.
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Marc - CEO/TekSavvy |
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TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | the SEO stuff was added too.. if you look at the top of your browser.. it used to only say "TekSavvy" no matter what page you clicked on... now each page has the correct details depending where you click... still working on all the different meta info for each page.
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Marc - CEO/TekSavvy |
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 DJRifulTeksavvy.comPremium
join:2005-06-12
canada
 ·TekSavvy DSL
| reply to TSI Marc
said by TSI Marc:it is pretty snappy isn't it? they had to go right into the source code of orchard and make some changes after looking at performance monitor on the SQL server. They managed to get more than 100% improvement on page load.. not sure what the exact number is but it does change the feel of the site and the navigation of it all.
When I sat down with everybody and explained everything I thought needed changing and including some of the suggestions I received here. We all agreed that the speed of the site was contributing to the feeling of it being more difficult to get useful info from the site than the previous site. clicking between different speed options and stuff was like.. geez.. com'on already. we're working on the other suggestions still... we're working on other suggestions still. some are due on monday.. others will take longer still.
You really should utilize Gzip Deflate on the server. It will cuts down the the size 50% of the page.
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Teksavvy.com + 300GB Bandwidth awesomeness! |
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 MXB
join:2009-12-18
Burlington, ON
·Bell Sympatico
| reply to TSI Marc
I've tried the site with 3 different browsers inc. Opera 10.63 and there's a weird overlay of giant white numbers over the dsl package pages. Almost impossible to read anything. Yes. I wrote giant white (or blank space) numbers (I think). Not sure how or if I can send a screen cap...
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01/01/01 |
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c2rothPremium
join:2006-04-26
Kitchener, ON
kudos:2 | reply to TSI Marc
@Marc: The network status page link is broken on the Tools page
It has the following link: »teksavvy.com/en/support/tools# |
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mlord
join:2006-11-05
Nepean, ON
kudos:9 Reviews:
·Start Communicat..
·TekSavvy Cable
·TekSavvy DSL
| reply to TSI Marc
Three big issues still (at least):
Visiting the site prompts with an un-ignorable "tell me your location gizmo". Obnoxious as all get out.
No email address for tech support. I want to mail log files as attachments, but the webform is fricking worse than useless for that.
The site fails when visited with "http://teksavvy.com/en/"
Someday, someday.. |
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TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | said by mlord:Visiting the site prompts with an un-ignorable "tell me your location gizmo". Obnoxious as all get out.
Isn't that cookie related? Your not using private browsing or Incognito?
said by mlord:No email address for tech support. I want to mail log files as attachments, but the webform is fricking worse than useless for that.
We prefer a copy/paste of the details then a screenshot. Reason be is we can't send attachments either 
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TSI Martin (Escalations / Social Media) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow me on Twitter : @TSIMartin |
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 GuspazGuspazPremium,MVM
join:2001-11-05
Montreal, QC
kudos:20 | Must be cookie related, I only got the popup for location the first time I visited the new site, after that I just used the dropdown to change between provinces whenever I needed to look up a different one.
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Developer: Tomato/MLPPP, Linux/MLPPP, etc »fixppp.org |
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| reply to mlord
said by mlord:Visiting the site prompts with an un-ignorable "tell me your location gizmo". Obnoxious as all get out.
I did the same thing. The problem is that there isn't a default province selected. So you "must" select a province to move on. It works fine on private browsing on Firefox and Chrome. |
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grunze510
join:2009-02-14
Cote Saint-Luc, QC
kudos:1
1 edit | I also posted this in the Lite Goes from 3Mbit/s -> 6Mbit/s thread, but I think it fits this thread better.
The Ontario cable page is a mess right now. It includes both cable plans for Rogers territory and Cogeco territory, and people who don't know their respective plans won't know what's what. I guess you can fill out the address form, but there should probably be an easier way to sort it out. So here's my suggestion.
When you click on Ontario in the province chooser, it'll pop up a window asking you to select one of the following:
- Click here if you live in the Greater Toronto Area, Ottawa Area, Kitchener/Waterloo, London, or Barrie. (and whatever other Rogers areas I'm missing)
- Click here if you live in Chatham. (Kingston, or other. I think TekSavvy only serves Cogeco-based cable in Chatham right now)
It's sloppy, but it makes more sense than what they're doing right now. If anyone has a better idea here, there's probably no harm in suggesting it.
EDIT: I missed two periods. Yup. |
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| reply to TSI Marc
I have noticed something a bit inconsistent. For cable service, ontario side will list firmware version for all compatible cable modems but quebec side has no such prerequisite. Does it mean firmware version will not be an issue for videotron infrastructure? |
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