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Lightning61
join:2001-12-09
De Soto, IL

Lightning61

Member

[IL] 20down 2up?

was supposed to be provisioned last saturday, but speeds are still identical to 12/1.
is there a .cfg update needed to obtain proper speeds?
tech has already been out and said he was escalating to have a line tech come to town and check things out.
had 20/2 at this same location with the same equipment just a couple of years ago with no problems.
seems like this is going to turn into one of those tech support nightmares of days gone past.
also wasn't informed that changing my account would incur any new overage charges, so i'm really thinking about just contacting frontiernet and living with slightly slower dl to have decent ul and no overages.
not happy with mediacom at all right now!

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Hello Lightning61, I understand your frustration with this issue and will be happy to look into this and work towards a resolution for you. Can you send me an IM with your account or phone number?
Lightning61
join:2001-12-09
De Soto, IL

Lightning61

Member

pm sent

MediacomChad
Mediacom Social Media Relations Team
Premium Member
join:2010-01-20
Gulf Breeze, FL

MediacomChad

Premium Member

Thank you. I will send a reply asap