I've been a Viatalk customer since the Sunrocket collapse, and I have been generally satisfied with the service despite occasional minor glitches. But I am also a very light phone user, and since I have a cell phone too, it's more economical for me to use that for everything than it is to maintain both services. So I plan to do that, and I'd like to port my current Viatalk number to the new cell phone provider when my current Viatalk account runs out, which is in the middle of January of next year.
I understand that to avoid a $50 disconnect charge, I need to notify Viatalk in a 14-day window before the account runs out, so I already plan to do that.
The other issue is the timing of the port. My new cell phone provider has this to say about how long that takes:
Prior to porting to us, please ensure your account is in an active status with your current provider. We will not charge you for porting in; however, you will need to ask your current provider if you will incur any charges from them when porting out.
From a Wire Line (Landline) Provider: Most port requests from wire line providers (e.g. landline, cable and VOIP companies) take five to ten business days, but can take up to forty-five business days. Port requests from wire line providers may take longer than their wireless counterparts because wire line companies must go through third party account verifications and schedule a disconnect before the number can be transferred.
So according to the above, the time it takes for the port depends mostly on the wire line provider. Of course, I'd like this transition to be as smooth as possible, so I called Viatalk support to ask them what kind of lead time they needed. The answer I got was "I can't answer that question. It all depends on the company you're porting to."
I'm a bit worried that if the port actually did take forty-five business days as in the worst-case scenario above, and if I hypothetically gave Viatalk the same 14-day notice as I will for notifying them that I'm not going to renew, my Viatalk account would become inactive before the completion of the port, leaving the port in limbo.
Any suggestions of what kind of lead time to provide? Does Viatalk charge for such a port? The Viatalk support person was completely unhelpful on this issue.